Make an impact with NTT DATA
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Role Summary
The Global Client Manager (GCM) is responsible for generating new revenue through the sale of high-bandwidth IP transit services and associated value-added solutions to ISPs and internet-centric companies across domestic and international markets. This role is focused on transactional acquisition of new logos and requires strong analytical capabilities in both technical and commercial terms.
The GCM may also manage existing accounts, ensuring high levels of customer satisfaction while driving incremental revenue. The role demands strategic coordination across geographies and functions within the Global IP Network (GIN) ecosystem.
Key Responsibilities
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Drive new business acquisition through targeted sales of IP transit and internet infrastructure services.
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Analyze and negotiate complex technical and commercial terms with prospective clients.
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Manage assigned accounts, ensuring retention, satisfaction, and growth.
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Coordinate cross-functional engagement across GIN teams to deliver seamless client experiences.
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Develop and execute strategic plans for customer engagement and revenue growth.
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The ideal candidate would be bilingual, proficient in English and one of the following languages: Bahasa, Chinese, Korean, or Thai, to support our APAC customers. This role requires strong communication skills in both languages to effectively engage with our diverse client base.
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Stay current with industry trends, competitive landscape, and emerging technologies.
Qualifications Experience
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Proven experience in internet infrastructure sales, ideally with a telco or IP transit background.
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Strong understanding of IP routing, cloud services, server environments, and internet backbone technologies.
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Demonstrated success in managing complex sales cycles and achieving revenue targets.
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The ideal candidate would be bilingual, proficient in English and one of the following languages: Bahasa, Chinese, Korean, or Thai, to support our APAC customers. This role requires strong communication skills in both languages to effectively engage with our diverse client base
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Ability to work independently in a remote setup while coordinating across global teams.
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Advanced planning and strategic thinking skills with high business acumen.
Knowledge and Attributes:
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Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the companys portfolio of services.
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Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
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Sales solution skills. The knowledge of the company’s offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
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Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.
Academic Qualifications and Certifications:
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Bachelors degree or equivalent in business or a sales related field.
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Relevant vendor certifications would be advantageous
Required experience:
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Seasoned experience in a global partner management role.
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Seasoned experience in a sales environment and/or customer service role.
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Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
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Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
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Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
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Seasoned experience gained in a similar client manager role.
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Seasoned experience working with Salesforce.com contact platform.
Workplace type: Hybrid Working
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in RD.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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