Band 4 - $75,804 - $80,333 per annum (plus super)
Permanent Full Time
About Us
Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.
Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.
We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.
About the role
There is an amazing opportunity to work in our Technical Production and Operations team, within our Cultural and Community Hub team.
It’s an exciting time to join a team, and be a part of change and growth, while delivering high quality technical, production and operational services across cultural, civic and community venues.
The role is responsible for:
- Assisting in the coordination of hirers to understand their technical requirements, to achieve optimum satisfaction levels for their performance and the audience.
- To supervise technical support staff as directed.
- To provide excellent technical and customer services for performances, functions and events at all cultural and community hubs.
- Ensure a safe and clean environment is provided for all events.
- Ensure all equipment is well maintained, audited and set up and running smoothly for events.
About you
The successful applicant will have solid knowledge of the technical industry, be passionate about working with a variety of community groups, stakeholders and clients to deliver exceptional technical outcomes.
You will need these essential qualifications (or experience), knowledge and skills to carry out this position:
- Diploma or certificate in technical field, or specialist technical qualifications with limited work experience, or lesser formal qualifications with demonstrated relevant work skills in technical service and support for functions or events.
- Demonstrated experience in the technical operation of a live theatre, performing arts centre, community venues, across Theatre Lighting, Sound or Staging.
- Demonstrated ability to support technical staff.
- Proven experience working within a small team environment, contributing to both group and individual work goals. Must be able to work flexibly across a range of hours, including availability for overtime and time-in-lieu (TIL) where required.
- Basic knowledge of Yamaha Audio, Crestron Control Systems, and Osys Audio Processors, exposure to Dante Audio Networking and familiarity with NDI Video Environments.
- Desirable qualifications include, test and tagging, rigging and working at heights.
- Demonstrated ability to deliver exceptional customer service to clients and hirers from a diverse background, addressing their technical and logistical needs with professionalism and courtesy, while resolving minor technical issues
- Experience in providing support and guidance to clients regarding technical requirements, ensuring a smooth and positive experience before, during, and after events.
- Demonstrated ability to use a variety of MS software, as well as Council’s booking systems.
- Well-developed written and oral communication skills to effectively communicate with clients, hirers, and team members from diverse backgrounds.
Please ensure you address the key selection criteria outlined in the position description as part of your application.
You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.
The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
Benefits of working with us
Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.
Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.
Our benefits include
- Competitive salary
- Salary sacrifice childcare (where available)
- Flexible working options supported including hybrid work
- Access to learning & development programs including study assistance
- Reward & recognition programs
- Health initiatives
- Access to our support and wellbeing programs
- A vibrant social club
For more information about our benefits, please visit our careers page: Working with Us
Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.
Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.
If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.
To apply
To apply for this position please complete the online application form including:
- A brief cover letter
- Your resume
- Response to key selection criteria
You will be required to answer selection questions as part of the application process. The selection process also includes the requirement for reference checks
Position Description: Technical Production and Operations Officer – Size 534.7KB
Applications close: 5pm, Friday, 26 June 2026
Further information: Sarah Hill, 8571 5174
