Summary
About us
Founded by Spanish-born Cristóbal Balenciaga in 1917 and established in Paris in 1937, the original House of Balenciaga defined modern couture with its many innovations to form and technique. Today it continues to uphold the vision of the House through boundary-pushing collections including women’s and men’s ready-to-wear, accessories, and objets d’art. The brand’s unprecedented interactions with the expanding digital realm, material developments, and today’s social responsibilities keep it at the forefront of modernity.
In 2021, Balenciaga’s 50th Couture collection—the House’s first since its founder retired in 1968 – reintroduces a standard of cutting-edge elegance. From October 2015 to July 2025, Demna designed both men’s and women’s collections as the Artistic Director. In July 2025, Pierpaolo Piccioli was appointed Creative Director of Balenciaga.
Your opportunity
We are seeking an Area Manager – Australia & New Zealand to join our Southeast Asia & Oceania (SEAO) team. Reporting to the Vice President, SEAO, the Area Manager is responsible for driving sales performance, operational excellence, and people capability across a portfolio of stores in Australia and New Zealand. This role leads Store Managers to deliver strong commercial results, exceptional client experience, and consistent execution of brand standards across the network.
Acting as a hands-on field leader, the Area Manager focuses on maximizing store productivity, coaching teams, and ensuring operational discipline, while providing market feedback and business insights to regional leadership.
Job Description
How you will contribute
Sales Performance & Business Execution
- Drive achievement of sales, productivity, and profitability targets across assigned stores.
- Monitor daily, weekly, and monthly business performance and implement action plans to improve results.
- Track and improve key retail KPIs including conversion, UPT, ATV, sell-through, and traffic productivity.
- Coach Store Managers to identify opportunities, close performance gaps, and maximize business potential.
- Ensure successful execution of product launches, campaigns, commercial initiatives, and peak trading periods.
- Identify local sales opportunities and recommend actions to regional leadership.
- Provide timely updates on market trends, customer behaviours, and competitor activities.
Client Experience & Services Excellence
- Ensure all stores deliver a consistent luxury client experience aligned with brand expectations.
- Drive achievement of Client Engagement & Experience targets across the network.
- Strengthen client-telling culture through coaching on customer loyalty, repeat business, and relationship building.
- Ensure high standards of grooming, visual merchandising, service behaviours, and store presentation.
- Support effective resolution of customer concerns and service recovery.
Store Operations & Compliance
- Ensure stores operate in line with company policies, procedures, and compliance standards.
- Oversee store operations including scheduling, stock management, reporting accuracy, and administration.
- Ensure proper usage of POS, CRM, and operational systems.
- Conduct regular store visits to review business performance, standards, and operational opportunities.
- Drive efficiency and productivity while maintaining premium service standards.
Leadership & Team Development
- Lead, coach, and develop Store Managers and their teams to achieve business objectives.
- Set clear expectations and conduct regular performance follow-up.
- Support recruitment, onboarding, retention, and succession planning in partnership with HR.
- Identify high-potential talent and recommend development opportunities.
- Build a positive, engaged, and high-performance culture across the store network.
Cross-Functional Collaboration
- Work closely with Merchandising team to support stock optimization and sales opportunities.
- Partner with Visual Merchandising to ensure stores maintain brand image standards.
- Support regional initiatives and projects related to retail excellence and client experience.
- Support implementation of regional initiatives and operational projects.
- Provide regular updates and reports to regional management on store performance.
Who you are
- Minimum 5–7 years of retail leadership experience, preferably within luxury or premium retail.
- Proven experience managing multiple stores or leading high-volume flagship operations.
- Strong commercial acumen and understanding of retail KPIs.
- Hands-on leadership style with strong coaching capability.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and stakeholder management skills.
- Agile and comfortable working in a fast-paced environment.
- Willingness to travel frequently across Australia and New Zealand.
Why work with us?
This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.
Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Diversity Commitment
Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.
Job Type
Regular
Start Date
2026-05-01
Schedule
Full time
Organization
BALENCIAGA AUSTRALIA PTY LTD
