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Claims Officer

QBE -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Customer service
Call centre
Case management

Full Job Description

Primary Details

Time Type: Full time

Worker Type: Employee

Please see more information about QBE careers here

Adelaide, SA
Permanent, full-time position
Hybrid role, 2 days in office

The opportunity

As a Claims Officer in our Elders Heavy Haulage team, you’ll manage claims for vehicles over 4.5 tonnes and farm machinery. This is your chance to build strong relationships, develop specialist knowledge, and thrive in a collaborative, fast-paced environment where your work truly matters. You will ideally have claims experience although if you have exceptional call centre/customer service experience and are keen to learn, this could also be the opportunity for you!

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

Deliver exceptional operational and customer service experiences to a wide range of stakeholders, including customers and Elders Agents
Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution.
Build strong relationships with customers and service providers while maintaining a high standard of communication and support.
Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes.
Continue to grow your technical expertise through ongoing training and professional development opportunities.
Foster positive connections with stakeholders and promote QBE’s products and services through exceptional service delivery.

About you

Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) and/or call centre, customer service, or administrative roles.
A strong service mindset with the ability to handle customer interactions confidently and professionally.
Comfortable working across multiple systems with a high level of accuracy and attention to detail.
Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure.
Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment.
Clear and professional communicator with a strong phone manner and the ability to multitask effectively.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].

Skills:

Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance

Application Close Date: 11/06/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Apply Now

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