In-Demand customer service analyst Jobs in melbourne, vic

Online Product Support Analyst
Link Group —Docklands VIC
- Customer service
- Microsoft Office
- Communication skills
7d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
16h
IT Service Desk Analyst
Regis Aged Care —Camberwell VIC
6d
Investor Support Analyst
GXE —Melbourne VIC
- $65,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
6d
Service Desk Analyst (Fixed term)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Management
- Communication skills
- Employee assistance program
Data Warehouse and Reporting Analyst
Daimler Truck AG —Mulgrave VIC
- Full-time
- Azure
- Warehouse
12d
Analyst - Data and Reporting
Victorian School Building Authority —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
7d
Investment Analyst
Barings —Melbourne VIC
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
Process & Capability Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Communication skills
Commercial & Procurement Analyst
BOUNCE —Glen Iris VIC
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Free parking
- Parental leave
Quick Apply
1d
Application Support Engineer
Leidos —Melbourne VIC
- Full-time
- Scripting
- Communication skills
- Annual leave
Technical Business Analyst – Customer AI Adoption
Nixil —Melbourne VIC
- Full-time
- Customer service
- Agile
- AI
7d
Graduate IT Service Desk Analyst
FYFE —Melbourne VIC
- Computer Science
- Communication skills
- Paid training
- Parental leave
2d
Analyst, Business Credit Office- Corporate & Institutional Banking
HSBC Global Services Limited —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- In-person
- Gym membership
Channel Optimisation Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- On-the-job training
13d
Senior Process Improvement Analyst
Bank Australia —Collingwood VIC
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Parental leave
- Gym membership
14d
Rectification Analyst
Mercer —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
Commercial Analyst
Prixcar Services —Altona North VIC
- Microsoft Excel
- Management
- Microsoft Office
- Employee assistance program
- Referral program
HR Data and Reporting Analyst
Kinetic IT —Melbourne VIC
- Full-time
- Data analysis skills
- Employee assistance program
- Employee discount
15h
Analyst, Network Operations
Intercontinental Exchange Holdings, Inc. —Southbank VIC
- Weekend availability
- Customer service
- Bachelor's degree

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customer service analyst jobs near melbourne, vic

Online Product Support Analyst

Link Group -
Docklands VIC

Apply Now

Job Details

7 days ago

Qualifications

Customer service
Microsoft Office
Scalability
Communication skills

Full Job Description

Overview

To provide exceptional customer service to internal and external stakeholders by providing support for Member, Employer and trustee facing online solutions.

Key Accountabilities and main responsibilities

Strategic Focus

Investigate all production support issues for supported products
Liaise with internal and external stakeholders to resolve production issues
Conduct verification testing following the deployment of changes to supported products.
Escalate all client issues in a timely manner
Provide SME and product owner support to BAU and Project teams for supported products.
Deliver a level of service that meets or exceeds customer expectations by:
- Meeting all agreed service standards including internal deliverables effectively with other teams within MPMS, to ensure quality client servicing
- Managing interactions with Trustees, Fund employees & business representatives in a professional manner

People

Participate as a positive member of the team by co-operating with others to achieve the team’s goals

Governance & Risk

Ensure compliance with all legislative, policy, and procedural requirements.

Experience & Personal Attributes

Excellent communication skills – written and verbal correspondence
Demonstrated skills in customer service
Good problem solving abilities
Strong attention to detail
Excellent relationship building skills to address and respond to member and client requests
Able to address problems and commit to follow through
Focused on continuous improvement
Coaching and mentoring other staff to assist in learning and development
Be an effective team player
Strong Microsoft Office suite skills
Understanding of relevant Superannuation legislation and industry knowledge
Understanding of the MPMS member and employer facing applications

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Apply Now

Refine Your Search

customer service analyst jobs in melbourne, vic

Online Product Support Analyst

IT Service Desk Analyst

IT Service Desk Analyst

Investor Support Analyst

Service Desk Analyst (Fixed term)

Data Warehouse and Reporting Analyst

Analyst - Data and Reporting

Investment Analyst

Process & Capability Analyst

Commercial & Procurement Analyst

Application Support Engineer

Technical Business Analyst – Customer AI Adoption

Graduate IT Service Desk Analyst

Analyst, Business Credit Office- Corporate & Institutional Banking

Channel Optimisation Analyst

Senior Process Improvement Analyst

Rectification Analyst

Commercial Analyst

HR Data and Reporting Analyst

Analyst, Network Operations

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