In-Demand customer service representative Jobs in campbellfield, vic

Advisor, Customer Service
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- Leadership
- Communication skills
7d
Guest Service Agent
Oscars Group —Caroline Springs VIC
- $33.38 - $46.73 an hour
- Weekend availability
- Customer service
- In-person
- Guest services
- Free parking
- Employee assistance program
Quick Apply
Membership Consultant - Epping North
Anytime Fitness —Epping VIC
- Part-time
- Sales
- Customer service
- Organisational skills
- Gym membership
Quick Apply
8d
Reddy Express Sunshine - Customer Service Representative
OTR —Sunshine North VIC
- Weekend availability
- Customer service
13d
Customer Support Agent
Tata Consultancy Services —Melbourne VIC
- Customer service
- Communication skills
- Time management
Customer Service Representative - Outbound
Percepta —Melbourne VIC
- Sales
- Customer service
- Senior Secondary Certificate of Education
Quick Apply
Customer Support / Success Associate – AutoGrab
AutoGrab —Melbourne VIC
- From $6,500 a month
- Full-time
- CRM software
- Sales
- Customer service
- Dental insurance
- Parental leave
Quick Apply
5d
Guest Service Agent
TFE Hotels —Melbourne VIC
- Full-time
6d
Member Support Consultant
Goodlife Health Clubs —Melbourne Northern Suburbs VIC
- Part-time
- First Aid Certification
- Gym membership
9d
Customer Service Assistant/Kitchen Team Member (Junior Casual)
APCO Thomastown —Thomastown VIC
- $19.91 - $27.88 an hour
- Customer service
- Merchandising
- In-person
Quick Apply
8d
Internal Sales & Customer Service Representative
Jaybro Group —Altona VIC
- Full-time
- CRM software
- Sales
- Customer service
- Profit sharing
- Employee assistance program
4h
ICT Customer Support Officer
Aftershock PC —West Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Assembly
- Organisational skills
- In-person
Quick Apply
Customer Service Representative
Ashley & Martin —Southbank VIC
- Part-time
- CRM software
- Sales
- Customer service
Customer Service Specialist
PreGel SpA —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Customer service
Quick Apply
Customer Service Representative
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Paid training
6d
Casual Membership Consultants
Fitness Lifestyle International —Altona North VIC
- Hospitality
- Sales
- Gym membership
Customer Service Representative
TTEC —Melbourne VIC
- $53,000 a year
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
Customer Service Agent - Hardship
Probe CX —Melbourne VIC
- Full-time
- Customer service
Guest Service Agent (Receptionist)
SOFITEL —Melbourne VIC
- Part-time
- Bar
- Culinary experience
- Restaurant
Quick Apply
19h
Customer Service Representative
Carbiz Rentals —Coburg VIC
- $27 - $28 an hour
- Overtime
- No degree
- Communication skills

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Advisor, Customer Service

Victorian Electoral Commission -
Melbourne VIC

Apply Now

Job Details

Full-time
$100,894 - $114,476 a year
7 days ago

Qualifications

Customer service
Working with Children Check
Leadership
Communication skills

Full Job Description

Overview

Work Type: Various

Salary: $100,894 - $114,476

Grade: VPS 4

Occupation: Other

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/1927661

Join the VEC as an Advisor, Customer Service, supporting high-quality customer service across phone, email, webchat, chatbot, social media and in-person channels. In this role, you will help supervise contact centre operations, support staff performance and manage escalated enquiries during key election and enforcement periods. This is a great opportunity for someone with strong customer service, communication and problem-solving skills who enjoys working in a busy, multi-channel service environment.

4x full-time roles available: two ongoing and 2-fixed term positions through to July 2027
VPS Grade 4.1 ($100,894 - $114,476, plus superannuation)
Supportive, inclusive and high-performing work culture

This is a multisite role with regular work required across Level 11, 530 Collins Street, Melbourne and Level 1/456 Spencer Street, West Melbourne, with majority of time spent in the contact centre environment at Spencer Street.

Why join us

At the Victorian Electoral Commission (VEC) we are not just about elections, we are about enabling all Victorians to actively participate in their democracy. The VEC conducts state and local council elections and is responsible for promoting public awareness and understanding of electoral issues in the Victorian community. Our goal is to be change ready and responsive to legislative changes and community expectations in a dynamic and complex operating environment.
We provide a values driven workplace culture with a passion for excellence and innovation in the services we provide. We offer a supportive environment that encourages professional development and provide opportunities to broaden your experience though internal working groups and committees across VEC branches. to make a meaningful contribution to the democratic process.

What you will be doing

Reporting directly to the Manager, Customer Service, the Advisor, Customer Service will support the effective delivery of customer service operations by providing operational oversight, expert advice and leadership support across a multi‑channel environment. The role contributes to service excellence, continuous improvement and consistent customer experiences, particularly during peak and high‑profile periods.

This role will be responsible for:

Providing day-to-day supervision of contact centre staff and operations, including quality assurance
Managing and resolving escalated enquiries across multiple channels, including webchat, chatbot, email, social media, and phone interactions
Supporting VEC reception services by assisting with and responding to in-person enquiries
Supporting the Manager, Customer Service in the maintenance of webchat and chatbot
What you will bring to the role
Experience managing customer interactions across multiple channels
High level verbal and written communication skills
Strong customer service and conflict resolution skills with the ability to manage escalated calls and challenging conversations
Commitment to the VEC's core values

How to apply

All applicants must submit:

a current CV and
a separate document with responses to Key Selection Criteria (KSC) 6.1, 6.7, and 6.8.

Applications should be lodged online via the Apply Now button (below). The VEC can only accept applications lodged via Victorian Government Careers website. Applications close at 11:59pm on Wednesday, 10th June 2026. We highly encourage Aboriginal and Torres Strait Islander people, people with disabilities and culturally and linguistically diverse people to apply.

We are committed to diversity and inclusion in our workplaces with the people we employ, and at the ballot box with the people we serve. We aim to create a workplace that is inclusive, equitable, and safe for all.

We understand that candidates may need adjustments in the recruitment process and/or workplace. For any questions or request for accommodations, please e-mail [email protected]

Successful applicants will be required to satisfy character clearance requirements, including but not limited to Nationally Coordinated Criminal History Check (NCCHC) and working with children check.

In accordance with Section 17A of the Electoral Act 2002, the VEC may ask applicants to disclose specific political activities that could compromise the perceived independence of the organisation. Learn more about disclosing political activities.

VEC contact details

For further information please contact Bianca Quinto via [email protected].

Applications close Wednesday 10 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

customer service representative jobs in campbellfield, vic

Advisor, Customer Service

Guest Service Agent

Membership Consultant - Epping North

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Customer Support Agent

Customer Service Representative - Outbound

Customer Support / Success Associate – AutoGrab

Guest Service Agent

Member Support Consultant

Customer Service Assistant/Kitchen Team Member (Junior Casual)

Internal Sales & Customer Service Representative

ICT Customer Support Officer

Customer Service Representative

Customer Service Specialist

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Customer Service Representative

Customer Service Agent - Hardship

Guest Service Agent (Receptionist)

Customer Service Representative

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