Are you a champion for end user experience, motivated by delivering exceptional service outcomes to enable others to be more effective in their daily lives? Are you a forward thinker, able to identify opportunities to leverage new and emerging technologies with a strong commercial lens?
Healthscope is seeking an experienced Head of Technology - Modern Workplace to lead a team to deliver a highly functional, seamless and secure workplace technology experience for staff, clinicians, contractors and other end users across our national network of private hospitals. Reporting to the CTO/GM Technology Services, you will own architecture, engineering and operations, setting the strategy and roadmap, governing in-house and partner service delivery, and lead a multi-disciplinary team introducing new technology whilst also modernising the current service footprint.
Location – Melbourne (St Kilda Rd)
Responsibilities:
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Own the Modern Workplace strategy and roadmap, balancing patient-care realities with modern productivity and security outcomes.
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Lead the EUC and Voice Communications product and service lifecycle from ideation to delivery, operation and continuous improvement.
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Govern delivery across internal teams, vendors and key stakeholders to ensure services are designed optimally and run efficiently.
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Review key metrics and drive measurable improvements in user experience, productivity and adoption across productivity, collaboration and mobility services.
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Partner with Architects, Security, Applications and IT leaders to enable reliable access to clinical and corporate applications when and where needed.
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Manage security, risk, standards and controls across the portfolio; ensure issues are identified, documented and pro-actively mitigated.
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Provide coaching, mentorship and capability uplift across a high-performing, multi-disciplinary team including field services and remote workers.
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Maintain strong commercial and financial focus: optimise device and licence spend, vendor performance, and total cost of ownership.
Role Dimensions:
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Technology Scope: End User Compute solutions (desktop, laptop, mobiles, printers, AV systems), Productivity tools (M365/Teams/CoPilot, Confluence/Jira), Device & Asset management platforms (InTune), Telephony/PABX & messaging, Mobility, secure access & identity (EntraID/AD)
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People: Lead ~35 FTE (permanent, offshore and contractors) across product and technical disciplines.
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Commercial accountability: Forecast and optimise annual support/maintenance, user licences and manage capital project spend in technology uplift projects across devices, software and services.
About You:
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Tertiary qualified, proven leadership experience in a style that is customer-centric, collaborative and technology-neutral, with strong communication and problem-solving skills.
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Strong, hands-on technical knowledge across the modern workplace ecosystem, including Microsoft 365, Teams collaboration and enterprise device environments.
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Commercially astute, experienced setting and managing capex & opex budgets, operating within multi-supplier ecosystems; confident influencing stakeholders and designing pragmatic solutions.
Culture:
At Healthscope, our mission is “Your Best Life, Our Best Care”. You’ll join a passionate Technology Services leadership team focused on enabling exceptional patient care through customer focus, collaboration, innovation and delivery excellence – optimising the tools and experiences our people rely on every day.
Why Healthscope:
When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our 42 sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.
Flexibility to work across one or multiple hospitals across our network.
Discounted health insurance
Continuous professional development, education & support provided to encourage growth
We support each other, share learnings, celebrate successes and face challenges together
We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us.
Apply today and come and be the difference in our patient's lives.
