In-Demand customer service manager Jobs in mermaid beach qld

Customer Success Manager
Gallagher Group —Gold Coast QLD
- Management
- Analysis skills
- In-person
- Free parking
Retail Sales Associate , Multi Site - Gold Coast
Amplifon —Runaway Bay QLD
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Employee assistance program
Quick Apply
13d
Boutique Manager | Coomera
Honey Birdette —Coomera QLD
- Hospitality
Multi-Site Practice Manager
VetPartners —Mermaid Waters QLD
- Full-time
- Leadership
- Communication skills
Quick Apply
Assistant Venue Manager
Australian Venue Co —West Burleigh QLD
- $85,000 - $88,000 a year
- Full-time
- Leadership
- Restaurant experience
Regional Operations Manager
Compass Group Australia —Coolangatta QLD
- Full-time
- Hospitality
- Management
- Leadership
Head Barista/Supervisor
LUNA'S DELI —Coolangatta QLD
- $24.95 - $44.49 an hour
- Weekend availability
- Management
- Customer service
- In-person
- Employee discount
Quick Apply
9d
Team Member - Nobby's Beach
Grill'd —Miami QLD
- Part-time
- No experience needed
- Employee discount
Quick Apply
Cafe Manager
Colourful.land Pty Ltd —Mount Nathan QLD
- $85,000 - $90,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick Apply
1d
Assistant Manager Pacific Fair
Zara —Gold Coast QLD
- $75,000 - $85,000 a year
- Part-time
- Management
- Merchandising
- Leadership
- Employee assistance program
- Employee discount
Store Manager
Hairhouse —Burleigh Heads QLD
- Management
- Leadership
- Employee discount
Cafe Manager
Quest Coffee Roasters —Burleigh Heads QLD
- $36 - $38 an hour
- Weekend availability
- Management
- Writing skills
- In-person
- Employee discount
- Free food
Quick Apply
Shift Supervisors
Zambrero —Nerang QLD
- Supervising experience
- Restaurant
Quick Apply
Reservations
Aquaduck —Gold Coast QLD
- Weekend availability
- Sales
- Customer service
- Administrative experience
Health Info Services Officer
Gold Coast Private Hospital —Gold Coast QLD
- Up to $15,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
3d
Boutique Manager | Robina
Honey Birdette —Robina QLD
- Hospitality
Platypus Store Manager - Tweed
Platypus —Tweed Heads NSW
- Full-time
- Management
- Sales
- Merchandising
- Health insurance
- Gym membership
Quick Apply
5d
Restaurant Manager and Assistant Restaurant Manager
Burleigh Pavilion —Burleigh Heads QLD
- Leadership
- Restaurant experience
CASUALS - ROBINA
Neverland Store —Robina QLD
- Employee discount
Account Manager
Crown Equipment —Arundel QLD
- $70,000 - $98,000 a year
- Full-time
- Senior Secondary Certificate of Education
- Organisational skills
- Health insurance
- Employee assistance program
Quick Apply

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customer service manager jobs near mermaid beach qld

Customer Success Manager

Gallagher Group -
Gold Coast QLD

Apply Now

Job Details

Benefits

Free parking

Qualifications

Management
Analysis skills
Care plans
Communication skills

Full Job Description

About Gallagher

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day, whether that’s protecting the world’s highest security environments or agricultural businesses, we care deeply about our people, their families, and our wider communities.

Gallagher Security is on a mission to unlock more value for our customers through the power of our people and solutions. Our culture is entrepreneurial in spirit, complex, challenging, and ever changing. With operations in Australia, New Zealand, Asia, Africa, USA, Canada, the UK and Europe and exports to over 140 countries, we’re proud to be unlocking globally focused career paths for Australian based candidates.

We’re painting the future of what’s possible. Come join us!

About the Role

We’re looking for a Customer Success Manager (Care Plan & Upgrade Specialist) to take ownership of the Gallagher Care Plan & upgrades across Australia, based in our Southport office on the Gold Coast.

This is a commercially focused role responsible for driving the adoption, positioning, and long-term success of our Care Plan offering. You’ll work closely with internal teams, channel partners, and end customers to ensure the programme is clearly understood, consistently applied, and delivering measurable value.

Care Plan is Gallagher Security’s tiered customer support and value-add programme, designed to keep systems secure, optimised, and up to date. It combines software enhancements, training, advisory services and extended warranty coverage to help customers maximise the long-term value of their investment – including hardware lifecycle upgrades and management.

As the regional subject matter expert, you’ll lead education, enablement, and growth initiatives - ensuring Care Plan is embedded across the full customer lifecycle, from initial engagement through to renewal, refresh and expansion.

What you’ll be doing:

Own and evolve the Care Plan programme across Australia, ensuring alignment with customer needs and product direction

Drive adoption and revenue growth through proactive engagement, including outbound outreach and renewal activity

Identify and progress upgrade opportunities across the installed base, particularly legacy and out-of-date systems

Partner with Sales, Engagement, and Channel teams to position Care Plan consistently and effectively

Act as the subject matter expert, supporting internal teams and partners with clear value messaging and guidance

Develop and deliver enablement materials, training, and playbooks to embed Care Plan into everyday conversations

Contribute to pricing and commercial positioning, supporting ROI modelling and value articulation

Monitor programme performance, including uptake, renewals, and conversion rates, using data to identify opportunities and risks

Partner with Marketing to support campaigns, content, and customer engagement initiatives

Provide feedback to global teams on market response, pricing, and programme effectiveness

About You

You’ll thrive in this role if you enjoy owning outcomes, influencing across teams, and turning strategy into action. You’re comfortable balancing commercial objectives with customer value, and you know how to bring others on the journey.

What you’ll bring:

Experience in customer success, account management, programme management, or a commercially focused role

Strong understanding of service-based or subscription offerings

Confidence engaging with customers and partners, including proactive outreach and relationship building

Ability to clearly articulate value, ROI, and long-term customer outcomes

Strong organisational and analytical skills, with the ability to manage data and derive insights

Excellent communication and presentation skills across a range of audiences

A proactive, self-driven approach with the ability to work cross-functionally and influence outcomes

Working at Gallagher

At Gallagher, you’ll join a supportive, family-friendly team environment where innovation and collaboration are part of everyday life. We’re committed to helping you grow, contribute, and enjoy what you do.

This position is based on-site (8.30am – 4.30pm) in our Southport office on the Gold Coast, where you’ll enjoy:

Free office parking

Competitive salary package with great benefits and an annual incentive scheme

A collaborative team culture with regular connection events and celebrations

Career development opportunities within a global organisation that’s shaping the security industry

Please note we may fill this position before the advert closes, so apply now and join a people-focused global company and play a key role in driving customer value and commercial growth.

Apply Now

Refine Your Search

customer service manager jobs in mermaid beach qld

Customer Success Manager

Retail Sales Associate , Multi Site - Gold Coast

Boutique Manager | Coomera

Multi-Site Practice Manager

Assistant Venue Manager

Regional Operations Manager

Head Barista/Supervisor

Team Member - Nobby's Beach

Cafe Manager

Assistant Manager Pacific Fair

Store Manager

Cafe Manager

Shift Supervisors

Reservations

Health Info Services Officer

Boutique Manager | Robina

Platypus Store Manager - Tweed

Restaurant Manager and Assistant Restaurant Manager

CASUALS - ROBINA

Account Manager

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