In-Demand health call centre Jobs in sydney nsw

Customer Care Consutlant
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Sales
- Communication skills
- Parental leave
- Pet insurance
5d
Receptionist
HCF —Brookvale NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Pet insurance
9d
Perioperative Registered and Enrolled Nurse - Ophthalmology Scrub/ Scout
Nexus Hospitals —Bondi Junction NSW
- Part-time
- Communication skills
- Hospital experience
- Nursing
- Health insurance
- Employee assistance program
Medical Receptionist - Sydney CBD
Sydney Premier Medical & Health Centre —Sydney NSW
- $21 - $27 an hour
- Microsoft Powerpoint
- Customer service
- English
Quick Apply
6d
Medical Receptionist
Westmead Doctors —Westmead NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
1d
RTO Administration Officer – NSW
LTT Group —Sydney NSW
- Full-time
- Laboratory
- Management
- Microsoft Office
Medical Receptionist | Fairfield | Casual
For Health Group —Fairfield NSW
- Customer service
- Communication skills
Patient Transport Officer
St Vincent's Hospital Network —Sydney NSW
- $65,765.35 a year
- Overtime
- University
- First Aid Certification
- Patient care
8d
Patient Transport Officer
NSW Health —Darlinghurst NSW
- $65,765.35 a year
- Overtime
- University
- First Aid Certification
- Patient care
9d
Pharmacy Technician (Gde 1-2) - Bankstown-Lidcombe Hospital - Temp FT
NSW Health —Bankstown NSW
- $1,314.60 - $1,570.94 a week
- Temporary
- Customer service
- Communication skills
- Time management
- Annual leave
- Parental leave
13d
Dental Receptionist | Merrylands | Casual
For Health Group —Merrylands NSW
- Customer service
- Communication skills
Trainee
Nepean Blue Mountains Local Health District —Sydney NSW
- $117,745 - $147,664 a year
- 12 hour shift
- Medicine
- Management
- ICU experience
6d
Medical Receptionist | Merrylands | Part Time
For Health Group —Merrylands NSW
- Part-time
- Customer service
- Communication skills
8d
Telephonist
Advara HeartCare —Burwood NSW
- Full-time
- Administrative experience
- Clinic
- Organisational skills
Fitness Instructor
Northern Beaches Council —Northern Beaches NSW
- $43.58 an hour
- Call employer
- Wellness program
Customer Service Officer - Residential
Veolia Environmental Services —Chullora NSW
- Full-time
- Hybrid work
- Databases
- Computer skills
- Communication skills
- Parental leave
- Employee assistance program
Community Pathways Officer
AFTRS —Sydney NSW
- $88,343 a year
- Full-time
- Remote
- Administrative experience
- Leadership
- Communication skills
8d
Supporter Services Officer
Children's Medical Research Institutue —Westmead NSW
- Call employer
- Communication skills
Casual Sales Assistant | SHERIDAN Outlet | Surry Hills
Sheridan —Surry Hills NSW
- Weekend availability
- Communication skills
- Employee assistance program
- Referral program
GP Sales Representative - South West, NSW
BI Australia —Sydney NSW
- Full-time
- Presentation skills
- Organisational skills
- Communication skills

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Customer Care Consutlant

HCF -
Parramatta NSW

Apply Now

Job Details

Full-time
5 days ago

Benefits

Parental leave
Pet insurance

Qualifications

Sales
Communication skills

Full Job Description

Join an award winning contact centre and provide uncommon care to our members.

About The Role

Our Member Care Consultants are instrumental in managing the member experience for HCF Members to ensure that they always receive a personal and exceptional service over the phone. Working within a contact centre to clear targets, you will be responsible for providing outstanding service to our members and to promote HCF products and services over the phone.

This is a permanent, full time role, working 37.5 hours a week from Monday to Saturday on a fixed or rotational roster with hybrid working available (after training).

Contact Centre hours of operation are Monday to Friday 8am to 8pm and Saturday 9am to 1pm.

As a Member Care Consultant, you will:

Engage with members within our quality guidelines with emphasis on empathy and uncommon care
Communicate effectively to identify and meet member needs with a strong focus on 'First Contact Resolution'
Resolve any concerns in a seamless customer experience including the appropriate handling of customers in vulnerable circumstances
Identify and investigate member pain points or complaints
Manage expectations and aim to provide best possible outcomes for our members
Commit to upskilling in the future based off needs of the business

We are seeking candidates who can start on Monday 13 July 2026 for training.

During training, you are required to work in the office for the first three months from start date. Training is full time for a period of three months in the office at Parramatta.

After training, you will transition to a hybrid working model (currently a minimum of two days a week in the office).

Training will be Monday to Friday from 8:45am to 5pm
Training will be facilitated in our Parramatta contact centre
Once training is complete, you will transition to your team on either a fixed or rotational roster.

About You

You will possess a positive, enthusiastic and collaborative work ethic. We pride ourselves on maintaining a positive, fun, and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

To be successful you will demonstrate:

Outstanding verbal and written communication skills
An interest and understanding of private health insurance
Previous experience in sales or promotion of products and services
Solutions focused with a positive and resilient outlook
Ability to take ownership of KPIs and commitment to meeting set targets
Comfortable with set KPIs and targets
Strong work ethic, taking pride in each and every phone call

Interviews will be held in person on Tuesday 23 June 2026 at our contact centre in Parramatta.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

Culture & Benefits

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected] to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.

Apply Now

Refine Your Search

health call centre jobs in sydney nsw

Customer Care Consutlant

Receptionist

Perioperative Registered and Enrolled Nurse - Ophthalmology Scrub/ Scout

Medical Receptionist - Sydney CBD

Medical Receptionist

RTO Administration Officer – NSW

Medical Receptionist | Fairfield | Casual

Patient Transport Officer

Patient Transport Officer

Pharmacy Technician (Gde 1-2) - Bankstown-Lidcombe Hospital - Temp FT

Dental Receptionist | Merrylands | Casual

Trainee

Medical Receptionist | Merrylands | Part Time

Telephonist

Fitness Instructor

Customer Service Officer - Residential

Community Pathways Officer

Supporter Services Officer

Casual Sales Assistant | SHERIDAN Outlet | Surry Hills

GP Sales Representative - South West, NSW

I want to receive the latest job alert for health call centre in sydney nsw

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