In-Demand senior technical support specialist Jobs in sydney, nsw

Senior Dispute Resolution Specialist
Insurance Australia Group —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Negotiation
- Health insurance
- Annual leave
9d
Senior Operations Specialist
AFCA —Sydney NSW
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
6d
Expressions of Interest - Customer Growth Strategy (FiftyFive5)
Accenture —Sydney NSW
- Full-time
- Business
- Leadership
7d
Senior Facilities Manager
Cushman & Wakefield —Bella Vista NSW
- Full-time
- Leadership
- Communication skills
- Hospital experience
Quick Apply
Technical Application Support Specialist
NASDAQ —Sydney NSW
- Full-time
- Hybrid work
- Scripting
- Communication skills
Implementation Specialist
Karbon —Sydney NSW
- Microsoft Excel
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
8d
Senior Robotics Clinical Support Specialist
Medtronic —Sydney NSW
- Full-time
- Sales
- Bachelor's degree
16h
Senior Compliance Officer
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Construction
- Communication skills
5d
Consultant
Aon Corporation —Sydney NSW
- Full-time
- Communication skills
Solutions Consultant
Pegasystems —Sydney NSW
- AI
- Communication skills
Senior Martech Specialist - 12m FTC
TPG Telecom —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Communication skills
- Marketing
8d
Senior Auditor
BDO —Sydney NSW
- From $95,000 a year
- Full-time
- Microsoft Office
- Health insurance
- On-the-job training
10d
Multimedia Specialist
Connect Media and Communications Group —Surry Hills NSW
- $70,000 - $80,000 a year
- Full-time
- In-person
Quick Apply
9d
Sr. Solutions Consultant
OpenText —North Sydney NSW
- $160,000 - $180,000 a year
- Customer service
- Salesforce
- Bachelor's degree
Commercial Director
CJC Management —North Sydney NSW
- Full-time
Senior Hydrogeologist
Beca —Sydney NSW
- Full-time
- Parental leave
Senior Partner Breaches
Bank of Queensland —Sydney NSW
- Full-time
- Financial services
- Parental leave
- Employee assistance program
Senior Security Compliance Specialist
Adobe —Sydney NSW
- Full-time
- Azure
- AWS
- Bachelor's degree
Senior Mobility Specialist
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Senior Regulatory Affairs Specialist
Fresenius Medical Care —North Sydney NSW
- Full-time
- Management
- Engineering
- ERP systems

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senior technical support specialist jobs near sydney, nsw

Senior Dispute Resolution Specialist

Insurance Australia Group -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
9 days ago

Benefits

Health insurance
Annual leave
Work from home
Parental leave
Insurance services

Qualifications

Customer service
Communication skills
Negotiation
Time management

Full Job Description

At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Are you passionate about resolving disputes and helping people navigate challenges? Join our supportive team as a Senior Dispute Resolution Specialist, where youll play a key role in guiding customers and stakeholders toward fair and balanced resolutions. In addition, you will provide support to the Customer Relations Lead with coaching, technical support, onboarding new team members and workflow management.

Positions are available in IAGs Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) teams, and we welcome candidates in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne)or Meanjin (Brisbane).

We have multiple Permanentand Secondment roles available, with the flexibility to work both from home and in the office.

What You'll Do
Managing and resolving complaints referred to IAGs IDR process including service complaints for Customer Relations, or complaints lodged with EDR schemes such as the Australian Financial Complaints Authority (AFCA), ensuring a fair and thoughtful resolution process.
Supporting the Customer Relations Lead with coaching, providing technical guidance to team members and assisting with workflow management.
Support the onboarding of new team members including reviewing draft IDR/EDR responses.
Engaging with customers and stakeholders, providing clear guidance and support.
Assessing complaints carefully, making well-reasoned decisions, and communicating outcomes with empathy.
Collaborating with a knowledgeable and supportive team to share insights and continuously improve the way we help our customers.

What You'll Bring
3 years + experience in dispute resolution and complaint management, ideally in General Insurance or a related field.
Previous exposure to supporting teams through coaching and feedback.
Legal and/or mediation qualifications or experience is desirable.
Familiarity with the AFCA complaints process and an understanding of the relevant regulatory requirements.
A customer-focused approach, with strong communication, negotiation and problem-solving skills to identify issues and find creative solutions.
The ability to handle both straightforward and complex cases with confidence and professionalism.
Strong time management skills and the ability to effectively manage a dynamic portfolio of complaints in a fast-paced environment.

What We Offer
Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

employment type eligibility criteria apply

Applications close: Sunday 7 June 2026 11:59PM AEST

Make sure to discuss your application with your current manager before applying.

Adjustments and Support
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

Apply Now

Refine Your Search

senior technical support specialist jobs in sydney, nsw

Senior Dispute Resolution Specialist

Senior Operations Specialist

Expressions of Interest - Customer Growth Strategy (FiftyFive5)

Senior Facilities Manager

Technical Application Support Specialist

Implementation Specialist

Senior Robotics Clinical Support Specialist

Senior Compliance Officer

Consultant

Solutions Consultant

Senior Martech Specialist - 12m FTC

Senior Auditor

Multimedia Specialist

Sr. Solutions Consultant

Commercial Director

Senior Hydrogeologist

Senior Partner Breaches

Senior Security Compliance Specialist

Senior Mobility Specialist

Senior Regulatory Affairs Specialist

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