In-Demand it support Jobs in macquarie park nsw

Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $90 - $105 a year
- Full-time
- Customer service
- Databases
- Machine learning
Quick Apply
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
IT Service Desk Analyst
ISS —Sydney NSW
- $70,000 - $80,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee discount
13d
Desktop Support Engineer - Sydney
Datacom —Sydney NSW
- Full-time
- Communication skills
- Time management
- Health insurance
Quick Apply
Physical Infrastructure Support Engineer
Tata Consultancy Services —Sydney NSW
Desktop Support Officer
AARNet —Sydney NSW
- Full-time
- Annual leave
- Parental leave
9d
IT Infrastructure Support / Desktop Support Engineer
Axiom Technologies —Sydney NSW
- Full-time
- Office experience
ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
1d
Service Technical Support - Power
Vertiv —Sydney NSW
- Education
- Bachelor's degree
Network Administrator
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Management
- Computer Science
- Administrative experience
- Work from home
Quick Apply
1d
Desktop Support Analyst, Information Technology
SMEC —Sydney NSW
- Full-time
- Computer Science
- Parental leave
Desktop Support Officer
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Full-time
- Annual leave
- Parental leave
13d
Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Software Technical Support Engineer - Sydney
Schneider Electric —Macquarie Park NSW
- Full-time
- Hybrid work
- Management
- Software troubleshooting
- Engineering
- Annual leave
- Opportunities for advancement
Systems Administrator
All IT Services —Brookvale NSW
- From $8,500 a month
- Full-time
- In-person
- Relocation assistance
- Health insurance
Quick Apply
9d
Manager - Service Support - IT
DP World Australia Limited —Sydney NSW
- Full-time
- Communication skills
- Negotiation
Quick Apply
Technical Support Engineer
Snyk LTD —Sydney NSW
- $77,000 - $90,000 a year
- Full-time
- Azure
- Management
- APIs
- Parental leave
Quick Apply
12d
Infrastructure Support Engineer (L2)
The Missing Link —Sydney NSW
- Hybrid work
- Azure
- Management
- Communication skills
- Free food
Quick Apply
ICT Computer Services Team Leader
Nepean Blue Mountains Local Health District —Sydney NSW
- $133,637 - $150,872 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Employee assistance program
8d
IT Client Services Administrator
Fresenius Medical Care —Macquarie Park NSW
- Full-time
- Customer service
- Bachelor's degree
- Communication skills

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Service Desk Engineer

TechConnect IT Solutions PTY Ltd -
Alexandria NSW

Quick Apply

Job Details

Permanent | Full-time
$90 - $105 a year

Qualifications

Asset management
Desktop support
Customer service
Databases
Machine learning
ITIL
IT support
Organisational skills
Communication skills
Mobile devices
Analytics

Full Job Description

Service Desk Engineer

Location: Sydney

About the Team (TechConnect)

TechConnect IT Solutions, an AWS Advanced Consulting Partner is made up from a team of problem-solvers, innovators and deep thinkers. We simplify complex and raw data problems, transforming them into actionable insights that help drive ongoing success for our clients.

With migration, deep data science expertise in databases, analytics, machine learning, and gaming. TechConnect provides architectural solutions and services to our clients to ensure a cost optimised architecture that delivers highly available, scalable, and secure cloud architectures.

Our Vision is to create a company that everybody loves. We have an energetic work environment that builds and grows knowledge, where we always strive to delight our customers and never settle for ordinary.

The values that guide us: Care, Collaboration, Commitment, Creativity and Clarity.

About the role

We are seeking an experienced and customer-focused Service Desk Engineer to provide high-quality onsite and remote IT support within a fast-paced, professional environment. This role is based full-time at a customer site in Sydney and plays a critical part in ensuring reliable, efficient, and user-friendly IT services.

The successful candidate will act as the local IT presence, working closely with the IT Manager as part of the regional service desk, coordinating with specialist support teams, and external partners to deliver timely resolutions, maintain IT assets, and ensure a positive end-user experience.

Key Responsibilities IT Support and Collaboration

Provide day-to-day onsite IT support a part of a regional Service Desk function and in consultation with Local IT Manager.
Deliver hands-on support for incidents, service requests, and technical issues, including meeting and event support where required.
Work collaboratively with remote service desk teams, second-line support partners, and service owners to drive fast and effective issue resolution.
Support and maintain end-user computing devices, mobile devices, and local infrastructure components.
Administer end-user accounts, access, and permissions across relevant tools and platforms, in line with established processes and standards.
Follow and contribute to Incident, Request, Problem, Change, Knowledge, and Asset Management processes.
Assist with end-user onboarding and offboarding, including IT setup and adherence to global standards.

End-User Devices and Hardware

Maintain accurate and up-to-date IT asset records within approved asset management tools.
Deploy, refresh, and replace end-user devices, peripherals, and mobile equipment.
Coordinate hardware repairs, replacements, and return-to-vendor (RMA) processes.
Ensure meeting rooms, collaboration spaces, and IT facilities meet defined technical standards.

Local IT Project Support

Assist with local IT-related projects and initiatives as required.
Coordinate with external vendors and service providers such as audio-visual, telecommunications, and digital signage partners.

Key Outcomes and Measures of Success

Stable, secure, and well-maintained workplace IT infrastructure.
High levels of end-user satisfaction through timely, professional, and customer-oriented support.
Consistent compliance with service delivery standards, processes, and documentation requirements.
Accurate ticket management, reporting, and handover of unresolved work.
Proactive communication with end users regarding progress and resolution of issues.
Effective monitoring and maintenance of workplace devices and assets, including remediation of compliance or audit findings.
Strong working relationships with end users, peers, and partner teams.

Skills and Experience

Proven experience in a Service Desk, Desktop Support, or End-User Computing role.
Strong troubleshooting skills across Windows and macOS environments.
Experience supporting laptops, desktops, mobile devices, peripherals, and meeting room technology.
Familiarity with ITSM tools and ITIL-based service management practices.
Excellent communication and customer service skills.
Ability to work independently in an onsite role while collaborating with remote teams.
Strong organisational skills and attention to detail, particularly in asset and ticket management.

What We Offer

An onsite role in a dynamic and professional working environment.
Opportunity to work closely with regional and global IT teams.
Exposure to a broad range of IT technologies, tools, and support scenarios.
A role where customer experience, ownership, and quality of service truly matter.

If you are a hands-on IT professional who enjoys working directly with users, solving problems, and being the trusted local IT presence, we would love to hear from you.

Company Overview

At TechConnect, we help businesses unlock the insights that are hidden in their data and use cloud technology to make their world better. From developing more efficient processes that save time and money to creating new technologies that help solve global and social issues.

Quick Apply

Refine Your Search

it support jobs in macquarie park nsw

Service Desk Engineer

System Administrator (Hybrid)

IT Service Desk Analyst

Desktop Support Engineer - Sydney

Physical Infrastructure Support Engineer

Desktop Support Officer

IT Infrastructure Support / Desktop Support Engineer

ICT Customer Support Officer

Service Technical Support - Power

Network Administrator

Desktop Support Analyst, Information Technology

Desktop Support Officer

Client Technical Support

Software Technical Support Engineer - Sydney

Systems Administrator

Manager - Service Support - IT

Technical Support Engineer

Infrastructure Support Engineer (L2)

ICT Computer Services Team Leader

IT Client Services Administrator

I want to receive the latest job alert for it support in macquarie park nsw

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