JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves: Managing and maintaining a mix of Owned Properties and Leased Premises within NSW /NT region (or as allocated) on a day-to-day basis to support the service delivery functions of Tabcorp occupying the premises and ensuring compliance with performance expectations. The role will assume overall responsibility for site budgets, accounting and finance, maintenance and operations, contract services, purchasing of material, equipment & supplies, occupancy services and helpdesk. The portfolio will include a mixture of commercial and retail properties including major corporate head offices. (Approx 90 Retail sites and 2 Commercial/Corporate). Based at the client’s new corporate office at Darling Park, Sydney
Engaging with team members
Ensure effective communication with all team members including the FM team members, JLL leasing and JLL support services.
Ensure all relevant reporting requirements are carried out on time including but not limited to compliance reporting, monthly report submissions, contractor spot checks etc
Partnering with the Client/Stakeholder(s)
Proactively engage stakeholders to ensure that on site client’s expectations are met. – Build and develop effective client / stakeholder relationships across multiple levels of the organisation.
Key point of contact for Facilities within the client’s portfolio.
Procurement & Vendor Management
Ensure vendors are well-managed, delivering services on time and within budget.
Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practice.
Overseeing Contracts
Plan and manage all contracts to ensure that they are professionally delivered at the right costs.
Ensure expiry of contracts are well-monitored and re-procurement is initiated when required.
Ensure contracts are continually assessed to deliver best value to the client.
Keeping the numbers in check
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the JLL Code of Ethics – Ensure financial processes are always followed.
Input and management where required in the budgeting process.
Ensuring everyone stays safe.
This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies, and rules.
Keeping an eye on the Site & Operations
Recommend continuous quality improvement practices and implement Industry Best Practice operations.
Implement building procedures and performance measures and ensure they are always maintained.
Ensure all Critical Environment (CEM) requirements are met.
Review existing operations regularly to reduce costs and improve operational standards.
24/7 emergency call support and site attendance is required
Work order management
2IC as directed for any critical sites.
Ad-hoc project management work
Carry out site inspections of all allocated properties.
Any other reasonable tasks as directed.
Limiting Risk to JLL & the Client
Ensure the JLL Operational Risk Management (ORM) program is implemented and maintained.
Ensure disaster recovering and business continuity plans are implemented and maintained.
Ensure escalation procedures and incident reporting procedures are implemented and maintained.
Follow established escalation procedures and incident reporting procedures.
Adhere to JLL’s business conduct by ensuring compliance with the firm’s guidelines, procedures, and strategies
Employee Specifics Sound like you? Why don’t you apply? To apply you need to be:
A motivated self-starter with a proven track record of successfully delivering best practice and quality to their client. An engaging people manager who thrives on inspiring and developing their team. Proactive with a keen eye for detail and the ability to balance multiple priorities. Possess a can-do attitude with proven ability to build and maintain relationships. A strategic thinker who can deal with ambiguity and solve complex problems effectively.
Min. Bachelor’s degree in facilities management, building, business, or other related field &/or 5+ years’ experience in facilities, property management, hospitality, or related field
Has experience working in critical environments.
Knowledge of local occupational health and safety requirements Knowledge of critical facilities
Knowledge of vendor management for specialized services Understands basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
Proven capacity to understand and interpret commercial contracts. Strong budget management and financial analysis skills
Travel is required including potentially interstate.
The occupant must hold a current and valid Driver’s License
Performance objectives
Client Focus & Relationship Management
Demonstrates proactive & professional approach to customer service and stakeholder engagement.
Ability to interact with a wide range of client staff, including senior levels.
Ability to manage conflict and balance between client and firm requirements.
Has a customer service-oriented attitude.
Project Management & Organizational Skills
Excellent planning & organizational skills to prioritize work and meet tight deadlines.
Proven ability to manage multiple and complex operational matters daily. Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve complex problems effectively.
Analytical, proven ability to solve problems using a quantitative approach.
Proven ability to employ holistic approaches and looks at long term solutions
Key skills
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services.
Self-motivated; confident & energetic Ability to effectively deal with stressful situations.
Flexible – able to adapt to rapidly changing situations.
Strongly goal-oriented – able to focus on meeting all performance targets.
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives.
Exhibits honesty & trustworthiness.
Open to new ideas & willing to challenge status quo.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
