In-Demand customer service team lead Jobs in brisbane, qld

Client Relations Team Leader
Ingenia Communities —Brisbane QLD
- On call
- Parental leave
Business Support Lead
Transdev —Brisbane QLD
- Full-time
- Databases
- Administrative experience
9d
Retail Manager
The servo Group pty Ltd T/A Liberty grange —Grange QLD
- $77,000 a year
- Overtime
- Management
- POS
- Organisational skills
Quick Apply
Purchasing Administrator
OSS MARITIME GROUP —Hemmant QLD
- $60,000 - $70,000 a year
- Full-time
- Microsoft Office
- In-person
- Office experience
Quick Apply
9d
Delivery Support Officer
Queensland Government —Brisbane QLD
- Temporary
- Communication skills
- Employee assistance program
6d
CRM Operations Coordinator - GPC Asia Pacific - Brisbane
GPC Asia Pacific (APAC) —Ascot QLD
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Parental leave
- Employee assistance program
Quick Apply
14d
Retail Assistant Store Manager, Brisbane City
Lorna Jane —Brisbane QLD
- Full-time
- Employee assistance program
Quick Apply
Assistant Store Manager
EG Group —Calamvale QLD
- $61,500 a year
- Full-time
- Sales
- Leadership
- Parental leave
- Fuel discount
Internal Sales Representative
Flexistrut Australia —Hemmant QLD
- $65,000 - $75,000 a year
- Overtime
- CRM software
- Sales
- Customer service
Quick Apply
6d
Customer Relations Lead
FLSmidth, Inc. —Brisbane QLD
- Full-time
- Customer service
- Analysis skills
- Leadership
- Work from home
- Employee assistance program
9d
Retail Assistant Store Manager
Lorna Jane —Brisbane QLD
- Full-time
- Employee assistance program
Quick Apply
Rental Coordinator
Crown Equipment —Larapinta QLD
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
12d
Customer Engagement Specialist
ANZ Banking Group —Brisbane QLD
- Full-time
- Business development
5d
Future Team Leader - Flight Centre Luxury - Brisbane, QLD
FC Collection —Brisbane QLD
- Full-time
- Hybrid work
- Work from home
- Employee discount
Customer Service Manager
Motorola Solutions —Morningside QLD
- Full-time
- Salesforce
- Engineering
- Analysis skills
13d
Fleet Manager
Rogers Transport —Lytton QLD
- $85,000 - $90,000 a year
- Full-time
- Management
- In-person
- Leadership
Quick Apply
8d
Retail Manager QLD
Mo's Mobiles Retail Pty Ltd —Toowong QLD
- $70,000 - $80,000 a year
- Full-time
- Management
- Sales
- Customer service
- Opportunities for advancement
Quick Apply
9d
Team Lead, 3PL
DSV —Port of Brisbane QLD
- Full-time
- Forklift
- Supervising experience
- Computer skills
Retail Consultant, Browns Plains
Optus —Browns Plains QLD
- Full-time
- Parental leave
14d
Trade Operations Manager | Supercheap Auto - Flexible
Supercheap Auto —Brisbane QLD
- Hybrid work
- Sales
- Leadership
Quick Apply
5d

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Client Relations Team Leader

Ingenia Communities -
Brisbane QLD

Apply Now

Job Details

Benefits

Parental leave

Qualifications

Talent acquisition

Full Job Description

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Job description

Posted Tuesday, 5 May 2026, 9:00 am

At Ingenia, we’re all about building belonging.

As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 income-generating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks.

Whether someone is staying for a weekend or settling in for years, we’re focused on creating warm, inclusive spaces where people truly feel at home.

Our people care deeply; about their work, their communities, and making a real difference. We’re bold, customer-focused, and always improving. At Ingenia, you’re empowered to grow, contribute, and create moments that matter.

Do what matters. Know you matter.
Join us and help bring great experiences to life, starting with you!

Due to growth of our National Sales Operations and new technology investment, we are currently hiring a Client Relations Team Leader based out of our Brisbane Office.

Reporting to the Head of Sales, this role will see you lead our national Client Relations Team function, responsible for enquiry management, appointment booking and delivering a consistently high‑quality customer experience at the very first touchpoint.

This role is distinct from sales capability or system specialist roles. It’s about day‑to‑day operational leadership, people development, queue management, quality coaching and embedding new ways of working.

You’ll work closely with Sales, Marketing, IT and Operations to ensure systems, processes and behaviours all come together to support both customers and commercial performance.

Benefits

Heavily discounted accommodation at Ingenia Holiday Parks
Employee share options
Retailer discounts
Novated Lease options
Hybrid working options
Up to 26 weeks paid parental leave

Key Responsibilities

Lead, coach and manage the Client Relations Team to deliver high‑quality customer experiences, strong enquiry conversion and consistent performance outcomes
Own day‑to‑day Client Relations Team operations including queue management, inbound/outbound calls, rostering, service levels and performance management
Embed and optimise CRM and phone systems (including Aircall), ensuring data integrity, reporting accuracy and adoption of new ways of working
Partner closely with Sales, Marketing, IT and onsite teams to deliver a seamless end‑to‑end customer journey
Drive continuous improvement through coaching on call quality, process design, training, reporting and operational efficiencies

About You

Proven people leader with experience managing performance, engagement and capability in a call‑centre or customer contact environment
Strong customer‑first mindset with the ability to build trust, coach quality conversations and lift conversion outcomes
Confident leading through change, embedding new systems and improving processes using data and insights
Resilient, hands‑on and results‑focused, with the ability to step into operational delivery when needed
Collaborative communicator who builds strong relationships across teams and leads with empathy, accountability and clarity

Recruitment Process

Apply via Ingenia’s website (no cover letter needed)
Phone conversation with Talent Acquisition team
Interviews
Background Checks
Receive your offer, and join your team that values your contribution and collaboration

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

To learn more about what it’s like to work with Ingenia, take a look at our LinkedIn page here.

Job details

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Brisbane QLD, Australia

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Refine Your Search

customer service team lead jobs in brisbane, qld

Client Relations Team Leader

Business Support Lead

Retail Manager

Purchasing Administrator

Delivery Support Officer

CRM Operations Coordinator - GPC Asia Pacific - Brisbane

Retail Assistant Store Manager, Brisbane City

Assistant Store Manager

Internal Sales Representative

Customer Relations Lead

Retail Assistant Store Manager

Rental Coordinator

Customer Engagement Specialist

Future Team Leader - Flight Centre Luxury - Brisbane, QLD

Customer Service Manager

Fleet Manager

Retail Manager QLD

Team Lead, 3PL

Retail Consultant, Browns Plains

Trade Operations Manager | Supercheap Auto - Flexible

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