SC1: Demonstrated experience in administration within a school or similar environment, including highly developed organisational skills, attention to detail and the ability to manage competing priorities.
SC2: Demonstrated ability to provide professional and welcoming front-of-house customer service, including building positive relationships with students, families, staff, visitors and external agencies.
SC3: Proven experience managing communication platforms including Compass, newsletters, websites and social media, with the ability to create engaging and accessible communication materials.
SC4: Experience using digital design tools such as Canva (or similar) to produce professional promotional and communication materials for a school or organisation.
SC5: Demonstrated ability to support community engagement initiatives, school events and promotional activities while contributing to a positive public image of the school.
SC6: Excellent written and verbal communication skills, including the ability to tailor communication for different audiences and maintain confidentiality, professionalism and discretion in a school setting.
The Front of House & Community Engagement Officer provides high-level administrative support while leading positive engagement and communication with families, staff, visitors and the wider school community.
This role is responsible for maintaining a professional, welcoming and responsive front-of-house environment and supporting the coordination of school communications, community events and promotional activities. The position plays an important role in strengthening school-community partnerships and promoting the positive culture, values and achievements of the school.
Front of House & Reception
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Provide a welcoming, professional and supportive first point of contact for students, families, visitors and external agencies.
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Manage reception operations including phone calls, emails, visitor sign-in processes and general enquiries.
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Support positive family engagement through respectful, responsive and solution-focused communication.
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Assist families with school communication processes, appointments, forms and general enquiries.
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Maintain confidentiality and professionalism in all interactions and administrative processes.
Communications & Promotion
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Coordinate and support school communications including Compass posts, newsletters, website updates and social media content.
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Design visually engaging communication materials using Canva or similar platforms.
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Support the promotion of school programs, student achievements, events and community initiatives.
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Capture and curate photos and promotional content while ensuring all privacy, consent and Child Safe requirements are adhered to.
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Ensure communication aligns with the school¿s values, vision and professional standards.
Community Engagement
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Support the planning and coordination of school events, celebrations, tours and community activities.
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Assist in building strong partnerships with families, community organisations and external providers.
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Promote a positive and inclusive image of the school within the wider community.
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Contribute to a welcoming and inclusive school culture for all students, families and visitors.
Administration Support
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Provide administrative support to the leadership and administration team.
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Maintain accurate records, databases and documentation including CASES21, Compass and school filing systems.
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Support student administration processes including enrolments, attendance and communication.
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Assist with preparation of reports, correspondence, presentations and school documentation.
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Support general office operations and administrative tasks as required.
Individuals with the aptitude, experience and/or qualifications to fulfil the specific requirements of the position.
Previous experience in the following is desirable but not essential:
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Experience working in a school environment
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Familiarity with CASES21, Compass and eduPay
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Experience with Canva, social media and school communication platforms
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Experience coordinating events or community engagement activities
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Experience with website updates and digital communication tools
The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).
Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via
[email protected]
Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.
Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:
https://www2.education.vic.gov.au/pal/child-safe-standards/policy
The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:
https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview
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All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
- Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
- A probationary period may apply during the first year of employment and induction and support programs provided.
- Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx
Monash Special Developmental School is a government school located in the North Eastern Victorian Region in the City of Monash. Monash SDS provides an educational program for children with a moderate to profound intellectual disability and multiple disabilities including autism spectrum disorder from the age of 2.8 to 18 years old. Currently student enrolments numbers are around 155. It has been on the current site for 11 years in a well-resourced purpose built facility. In addition to the general classrooms the school also features specialist areas, outdoor learning environments, a multi-purpose gym, a hydrotherapy complex, a bike path and specialised indoor and outdoor sensory areas.
Monash SDS is platinum accredited in School Wide Positive Behaviour Support (SWPBS), AMAZE accredited and e-Smart accredited.
Students across the school at Monash SDS are taught using the Victorian Curriculum. Curriculum based individual learning plans are developed for each student and are taught using a variety of high impact teaching strategies and specialised curriculum supports including the STAR (Strategies for Teaching Based on Autism Research) and Links Program. The STAR and Links Program is research and evidence based and uses the principles of Applied Behaviour Analysis. It provides a framework and the necessary tools to teach the Victorian Curriculum through the implementation of Discrete Trial Training (DT), Pivotal Response Training (PRT) and Functional Routines instruction. A school wide Structured Teaching Framework provides every student with a highly visually based structured environment that promotes an understanding of schedules, activities and expectations.
Our schools philosophy is reflected in its programs and based on the belief of Enriching Individual Potential. To do this, we require a committed principal, who is able to see the special characteristics of all our students and will strive to ensure each individual feels safe, is confident and valued as a person.
Additional Role Attributes
The successful applicant will demonstrate:
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Exceptional interpersonal and communication skills
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Warm, welcoming and professional presentation
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Strong organisational and time-management skills
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Initiative, flexibility and problem-solving capability
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Commitment to inclusion and positive community engagement
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Ability to work collaboratively within a busy team environment
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Capacity to remain calm, organised and professional in a fast-paced school setting
