Keep a global workforce connected, secure, and running smoothly!
Are you a hands-on IT professional who thrives on solving problems, supporting users, and keeping systems performing at their best?
We’re looking for a proactive IT Support Administrator to take ownership of 2nd and 3rd line support within APAC. You’ll play a key role in managing the IT Helpdesk, supporting users across the region, and ensuring seamless onboarding, access, and day-to-day technology operations.
What You’ll Be Doing:
- APAC Helpdesk Management – Own and manage the IT Helpdesk system, ensuring all tickets are logged, prioritised, and resolved in line with SLAs while maintaining accurate documentation.
- 2nd & 3rd Line Support – Troubleshoot and resolve complex technical issues across Windows, Mac OS, iOS, Microsoft Office, networking, printers, and AV equipment.
- User Support & Training – Provide clear, friendly support to employees across all departments, making complex technology simple and accessible.
- Access & Security Management – Administer cloud applications, user access, and contribute to data security policies and best practices across the business.
- Onboarding & Offboarding – Deliver a seamless onboarding experience by preparing devices, configuring systems, and ensuring secure and efficient employee setup and exit processes.
- Device & Infrastructure Setup – Build, configure, and deploy laptops, desktops, and workplace technology for both office-based and remote employees.
- Remote Workforce Enablement – Ensure global teams stay connected through reliable collaboration tools and remote access solutions.
- Backups & Systems Maintenance – Manage daily backups, testing, patching, and system updates to maintain business continuity.
- Vendor & Stakeholder Collaboration – Work with third-party providers and internal teams (IT & HR) to deliver reliable and secure technology services.
What We’re Looking For:
- Strong IT Support Experience – Proven background in a busy IT support/helpdesk environment, ideally within a global organisation or large IT function.
- Technical Expertise – Solid knowledge of Windows (10/Server), Microsoft Office, networking fundamentals, hardware support, and general IT infrastructure.
- Scripting & Tools – Experience with PowerShell and backup solutions (e.g., Veeam).
- Problem Solver – Able to prioritise and manage multiple requests in a fast-paced, deadline-driven environment.
- Security Mindset – Understanding of physical and cyber security principles, including access control and data protection.
- Communication Skills – Confident supporting non-technical users with clear, professional communication.
- Reliable & Detail-Oriented – Methodical approach with strong attention to detail and ownership of tasks through to completion.
- Flexible Approach – Comfortable supporting users across time zones and occasionally outside core hours.
Nice to Have (but not essential!)
- Hyper-V / virtualisation experience
- VOIP knowledge
- Experience with Cisco/SonicWall networking
- Exposure to HP servers
- Additional languages or international work experience
What You’ll Get:
- Competitive Salary + Super
- Global Exposure: Work with international teams and technologies
- Career Growth: Opportunity to develop across infrastructure, security, and cloud environments
- Supportive Team: Collaborative, close-knit IT function
- Real Impact: Play a key role in keeping a global business connected and secure
Join a team where your expertise keeps people productive, connected, and supported, wherever they are in the world.
NES Fircroft – Empowering with energy!
Keep a global workforce connected, secure, and running smoothly!
Are you a hands-on IT professional who thrives on solving problems, supporting users, and keeping systems performing at their best?
We’re looking for a proactive IT Support Administrator to take ownership of 2nd and 3rd line support within APAC. You’ll play a key role in managing the IT Helpdesk, supporting users across the region, and ensuring seamless onboarding, access, and day-to-day technology operations.
What You’ll Be Doing:
- APAC Helpdesk Management – Own and manage the IT Helpdesk system, ensuring all tickets are logged, prioritised, and resolved in line with SLAs while maintaining accurate documentation.
- 2nd & 3rd Line Support – Troubleshoot and resolve complex technical issues across Windows, Mac OS, iOS, Microsoft Office, networking, printers, and AV equipment.
- User Support & Training – Provide clear, friendly support to employees across all departments, making complex technology simple and accessible.
- Access & Security Management – Administer cloud applications, user access, and contribute to data security policies and best practices across the business.
- Onboarding & Offboarding – Deliver a seamless onboarding experience by preparing devices, configuring systems, and ensuring secure and efficient employee setup and exit processes.
- Device & Infrastructure Setup – Build, configure, and deploy laptops, desktops, and workplace technology for both office-based and remote employees.
- Remote Workforce Enablement – Ensure global teams stay connected through reliable collaboration tools and remote access solutions.
- Backups & Systems Maintenance – Manage daily backups, testing, patching, and system updates to maintain business continuity.
- Vendor & Stakeholder Collaboration – Work with third-party providers and internal teams (IT & HR) to deliver reliable and secure technology services.
What We’re Looking For:
- Strong IT Support Experience – Proven background in a busy IT support/helpdesk environment, ideally within a global organisation or large IT function.
- Technical Expertise – Solid knowledge of Windows (10/Server), Microsoft Office, networking fundamentals, hardware support, and general IT infrastructure.
- Scripting & Tools – Experience with PowerShell and backup solutions (e.g., Veeam).
- Problem Solver – Able to prioritise and manage multiple requests in a fast-paced, deadline-driven environment.
- Security Mindset – Understanding of physical and cyber security principles, including access control and data protection.
- Communication Skills – Confident supporting non-technical users with clear, professional communication.
- Reliable & Detail-Oriented – Methodical approach with strong attention to detail and ownership of tasks through to completion.
- Flexible Approach – Comfortable supporting users across time zones and occasionally outside core hours.
Nice to Have (but not essential!)
- Hyper-V / virtualisation experience
- VOIP knowledge
- Experience with Cisco/SonicWall networking
- Exposure to HP servers
- Additional languages or international work experience
What You’ll Get:
- Competitive Salary + Super
- Global Exposure: Work with international teams and technologies
- Career Growth: Opportunity to develop across infrastructure, security, and cloud environments
- Supportive Team: Collaborative, close-knit IT function
- Real Impact: Play a key role in keeping a global business connected and secure
Join a team where your expertise keeps people productive, connected, and supported, wherever they are in the world.
NES Fircroft – Empowering with energy!
