Reporting to the Manager - Business Systems, the Technology Advisor – Systems Support is the primary contact for users submitting incidents or service requests to the Business Systems Service Desk. The advisor provides initial support by analysing, troubleshooting, and resolving requests, escalating issues as needed for further attention.
About the Department
The department provides a wide range of learning and development support and services.
The department provides policy leadership, plans for the future of education in Victoria and leads key cross-sector collaboration. The department plays an important system steward role by providing support, guidance, oversight and assurance across early childhood and school education systems, as well as directly providing school education and 50 new early learning centres.
About the Victorian School Building Authority
The Victorian School Building Authority (VSBA) is part of the Department of Education. Established in 2016, it oversees Victoria's largest school building program since the state introduced free public education in the 1870s.
The VSBA upgrades and expands existing schools and plans, designs and builds new schools to meet enrolment demand. We also support schools to maintain their buildings and grounds by offering expert advice and coordinating maintenance programs and grants.
With Victoria recently introducing two years of funded kindergarten, the VSBA is also working with the early childhood sector on a massive kindergarten construction program.
About the Division
The Corporate Division provides corporate support to all VSBA teams and fulfills an important assurance and oversight role. They guide VSBA to achieve strategic objectives and ensure decision-making is transparent and accountable.
The division also coordinates communication and consultation with local communities about their school building projects. They develop graphic design and video content, manage our social media channels, lead organisational customer service reform, distribute our e-newsletters and organise ministerial and other events for our projects. The Division also leads the organisational customer service reform and uplift program.
About the Role
Key Responsibilities:
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Monitor and resolve service desk tickets, primarily providing Level 1 support with some Level 2 exposure.
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Provide technical support to VSBA staff, Department of Education users, and external system users.
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Support enterprise applications including Oracle ERP, Oracle Aconex, Oracle Primavera Cloud, and SharePoint.
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Deliver 1st and 2nd level support across business systems and related technologies.
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Contribute to process improvements and support corporate systems for records and financial data management.
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Develop and maintain support documentation and knowledge base articles.
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Collaborate effectively with team members and stakeholders to achieve shared objectives.
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Demonstrate strong customer service and stakeholder engagement skills.
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Monitor client satisfaction and take ownership of issue resolution.
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Contribute to continuous improvement, service quality, and timely delivery of support services.
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Perform other duties as required to support Business Systems operations.
All VSBA staff have a shared responsibility to meet the same service standards outlined in the VSBA Customer Service Charter. Our goal is to make every interaction with the VSBA a positive one for our customers, colleagues and key partners regardless of our individual role or team.
Attributes
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Service Desk Support: Monitor and resolve service desk tickets, primarily focusing on level one support with some level two responsibilities.
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Technical Assistance and System Maintenance: Provide support for various technologies (Oracle ERP, Oracle Aconex, SharePoint) and maintain corporate systems for records and financial data.
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Process Improvement and Knowledge Manage ment: Contribute to process improvements, update support documentation and ensure efficient system operations.
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Teamwork and Collaboration: Work effectively with team members, adapt to different working styles and foster a collaborative environment to achieve team goals.
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Stakeholder Engagement and Accountability: Monitor client and stakeholder satisfaction, take responsibility for resolving issues and drive improvements in service quality and timeliness.
Desirable Qualifications and Experience
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Certificate in ITIL or similar IT service management is desirable.
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Relevant tertiary qualification in Information Technology is desirable.
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Highly preferred experience with Oracle Primavera Cloud, Oracle Aconex, and/or Oracle ERP.
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Experience in working with complex business processes across large Tier 1 applications.
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Basic knowledge of scripting and programming, with experience writing SQL queries.
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Contemporary knowledge of information management technologies and their application within a business context.
Further Information
For more details regarding this position please see attached position description for the capabilities to address in application.
The department values diversity and inclusion in all forms - gender, religion, ethnicity, LGBTIQ+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply. For more information about our work, working for the Department, diversity and inclusion, and our employment conditions visit the Department website and our Diversity and Inclusion page
Applicants requiring adjustments can contact the nominated contact person.
Information about the Department of Education's operations and employment conditions can be located at www.education.vic.gov.au.
For further information pertaining to the role, please contact
Reshmy Suvarna Prabha – Manager – Business Systems Unit via [email protected].
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Education will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g large print) due to any viewing difficulties or other accessibility requirements.
Applications close 11:59pm on Monday 22 June 2026.
