In-Demand it recruiter Jobs in perth wa

Customer Support Team Lead
RPMGlobal —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
Quick Apply
3h
Customer Support Team Lead
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Remote
- Management
- Computer Science
- Software troubleshooting
7h
Customer Support Consultant
RPMGlobal Holdings Limited —Perth WA
- Full-time
- Analysis skills
- Communication skills
7h
Practice Administrator - Corporate | Perth Office
Clayton Utz —Perth WA
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
SAP SuccessFactors EC Payroll Consultant
Infosys —Perth WA
- $150,742 - $171,215 a year
- Leadership
- Communication skills
- Health insurance
- Parental leave
SAP SuccessFactors Service Delivery Manager
Infosys —Perth WA
- $150,742 - $171,215 a year
- PMP
- AI
- Communication skills
- Employee assistance program
- Gym membership
SAP Employee Central & Payroll Lead
Infosys —Perth WA
- $129,311 - $142,018 a year
- Analysis skills
- Leadership
- Communication skills
- Employee assistance program
- Gym membership
Field Supervisor - Process & Pipeline Services
Baker Hughes —Welshpool WA
- Full-time
- Disability insurance
- Health insurance
Insurance Associate/Senior Associate
Barry Nilsson —Perth WA
- Office
- Parental leave
Infrastructure & Capital Projects – Senior Associate / Manager
Alvarez & Marsal —Perth WA
- Microsoft Powerpoint
- Microsoft Excel
- Management
Senior Associate – Environment, Planning and Aboriginal Heritage
Clayton Utz —Perth WA
- Part-time
- Administrative experience
- Analysis skills
- Supervising experience
Insurance Solicitor / Associate
Barry Nilsson —Perth WA
- Office
- Communication skills
- Parental leave
Insurance Senior Associate / Special Counsel
Barry Nilsson —Perth WA
- Office
- Parental leave
Solutions Architect - Enterprise Service Management (FSI)
ServiceRocket —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
- Relocation assistance
- Health insurance
Warehouse Operator (Forklift and Pick Pack)
Chill —Jandakot WA
- $68,073 - $73,044 a year
- Full-time
- Senior Secondary Certificate of Education
- Warehouse experience
- Health insurance
Quick Apply
Territory Account Executive - Perth
Block —Perth WA
- Remote
- Sales
- Salesforce
- Business development
- Health insurance
Quick Apply
3d
Occupational Therapist
Ability Action Australia —Balcatta WA
- Full-time
- Paediatrics
- Communication skills
12d
Occupational Therapist - Adult Mental Health Caseload
Ability Action Australia —Jandakot WA
- Full-time
- Paediatrics
- Communication skills
Occupational Therapist- Paediatrics
Ability Action Australia —Balcatta WA
- Full-time
- Remote
- Communication skills
3d
Speech Pathologist
Ability Action Australia —Balcatta WA
- Full-time
- Clinic
- Paediatrics
- Communication skills
12d

I want to receive the latest job alert for it recruiter in perth wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it recruiter jobs near perth wa

Customer Support Team Lead

RPMGlobal -
Perth WA

Quick Apply

Job Details

Full-time
3 hours ago

Qualifications

ITIL Certification
Management
Computer Science
Software troubleshooting
Sales
Administrative experience
Bachelor's degree
Business Administration
Application support
Leadership
Communication skills
Information Technology

Full Job Description

About the Role

We are seeking a dynamic and experienced Customer Support Team Leader to join our team. As the Customer Support Team Lead, you will be responsible for leading a team of Customer Support Consultants, ensuring they deliver outstanding service to our clients. You will play a critical role in maintaining high levels of customer satisfaction, resolving technical issues, and providing strategic support to our valued customers.

This is a permanent full-time position in either our Perth CBD office or Brisbane CBD headquarters. This position is in-office; however, it allows for ad hoc working from home.

The Customer Support Team Lead will have experience in application support in the mining industry and a proven history of driving a high performing, customer-centric team culture. To achieve excellent customer outcomes, the Team Lead will be required to work directly with end users of these products and with various teams across our global business.

Candidates with prior experience in RPM’s software or mining software applications will be highly regarded.

Key Responsibilities

Lead, mentor, and manage a team of Customer Support Consultants, fostering a positive and productive work environment.

Oversee daily operations of the Customer Support team, including ticket management, performance management, and quality assurance.

Provide technical assistance and support for software applications, resolving customer issues efficiently and effectively.

Ensure team adherence to customer support policies, procedures, and best practices to enhance service delivery.

Monitor and analyse support metrics to identify trends and areas for improvement.

Collaborate with other departments, including Product Development, Consulting and Sales, to ensure a seamless customer experience.

Conduct regular training sessions to keep the team updated on product knowledge and customer service skills.

Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolution.

Prepare and present reports on team performance and customer feedback to senior management.

About You

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field preferred.

3 years experience in customer support, with at least 1 year in a leadership role.

Strong technical knowledge of software applications and troubleshooting.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

Proven ability to lead and motivate a team in a fast-paced environment.

Strong problem-solving skills and a customer-centric approach.
Ability to proactively takes ownership of tasks and drive them to successful completion
Familiarity with ticket management software.

ITIL certification and experience preferable.

Exposure to the mining industry would be highly regarded.
Strong command of the English language in both verbal and written form
Must have the legal right to work in Australia

About RPM

RPMGlobal is the mining industry’s leading enterprise technology and training provider and has been at the forefront of change and innovation in the mining industry for over 50 years.

We advance the mining industry towards a safer, more efficient, and more sustainable future through the delivery of innovative software solutions and deep domain mining expertise. Guided by our underlying principles of mining expertise, innovation, and sustainability, we strive to create safer and more efficient operations for our mining customers.

Our focus on providing advanced mining enterprise technology and training across the mining lifecycle enables us to guide customers through the industry's current and emerging challenges worldwide. This includes helping them meet the shift in social norms and consumer and investor ESG-related expectations.

Please, no agencies or recruiters.

Quick Apply

Refine Your Search

it recruiter jobs in perth wa

Customer Support Team Lead

Customer Support Team Lead

Customer Support Consultant

Practice Administrator - Corporate | Perth Office

SAP SuccessFactors EC Payroll Consultant

SAP SuccessFactors Service Delivery Manager

SAP Employee Central & Payroll Lead

Field Supervisor - Process & Pipeline Services

Insurance Associate/Senior Associate

Infrastructure & Capital Projects – Senior Associate / Manager

Senior Associate – Environment, Planning and Aboriginal Heritage

Insurance Solicitor / Associate

Insurance Senior Associate / Special Counsel

Solutions Architect - Enterprise Service Management (FSI)

Warehouse Operator (Forklift and Pick Pack)

Territory Account Executive - Perth

Occupational Therapist

Occupational Therapist - Adult Mental Health Caseload

Occupational Therapist- Paediatrics

Speech Pathologist

I want to receive the latest job alert for it recruiter in perth wa

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected