À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
Our team and what we'll accomplish together
Join our Process Improvement and PSO (Professional Services Organization) team as we drive operational excellence across the APAC region. In this role, you'll lead high-impact process improvement and strategic projects that directly enhance business performance and efficiency. You'll work closely with the APAC Region Lead and Executive Team to prioritize and deliver transformational initiatives that shape how we operate, while building and mentoring a team that bridges regional and global capabilities.
What you'll do
Lead the identification, prioritization, and delivery of process improvement and strategic projects across the APAC region, ensuring alignment with business objectives.
Apply core project management disciplines to define scope, timelines, and resource requirements, delivering projects on time, in scope, and within budget.
Collaborate with the APAC Region Lead and Executive Team to assess opportunities, define business cases, prioritize competing initiatives, and communicate project status, outcomes, and lessons learned.
Integrate and coordinate personnel across regional and global teams to build high-performing, cross-functional project teams.
Drive continuous improvement by analyzing operational processes, identifying inefficiencies, redundancies, and opportunities for optimization.
Lead root cause analysis and implement solutions that enhance business performance, reduce costs, and improve service delivery.
Partner with stakeholders to remove blockers, manage complex dependencies, and ensure successful project adoption and sustainability.
What you bring
10+ years of experience in process improvement, project management, or operations management, with at least 5 years in a senior leadership role.
Proven expertise in leading complex, multi-regional, cross-functional projects from conception through successful delivery.
Strong command of project management methodologies (e.g., Agile, Waterfall, Six Sigma, Lean) with the ability to select and apply approaches contextually.
Demonstrated ability to build, develop, and lead high-performing teams in matrix and global environments.
Excellent stakeholder management and communication skills, with the ability to influence at executive levels.
Strong analytical and problem-solving capabilities with experience driving process optimization and business improvement initiatives.
Experience working in large, complex organizations with multiple business units or geographic regions.
Great-to-haves
Experience in telecommunications, technology, or similar fast-paced, regulated industries.
Familiarity with digital transformation initiatives, enterprise system implementations, or technology-enabled process improvement.
Knowledge of APAC market dynamics, regional business practices, or experience working across the Asia-Pacific region
Benefits
At TELUS Health, we offer more than just a job – we offer the opportunity to be part of a global movement empowering every person to live their healthiest life, while building healthier, happier workplaces across Australia and beyond.
Competitive salary package with generous commission scheme
2 dedicated Wellbeing Days annually, plus Volunteer Days to give back through our charitable partnerships
Comprehensive insurance coverage including Total Disability and Death Cover
Employee Assistance Program (EAP) and access to leading health & wellbeing platforms
Flexible work arrangements – work remotely, in-office, or a blend that suits your lifestyle
Award-winning Amazing People Performance Development program to accelerate your growth
Career mobility across local and global locations and businesses within our 100,000+ team member organization
LinkedIn Learning account with unlimited access to thousands of professional courses
Six employee-led Diversity & Inclusiveness resource groups with 7,000+ members
Values-driven, collaborative, and inclusive team culture united by our purpose to drive remarkable health outcomes
Nous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.
À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.
Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.
Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.
En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.
