In-Demand agent representative Jobs in melbourne vic

Customer Service Representative Opportunities
Kogan —South Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Bachelor's degree
- Wellness program
We can boost your career!
Barry Plant —Doncaster East VIC
- Full-time
- Leadership
- Communication skills
Sales Consultant – Projects Sales (Armadale office)
Jellis Craig —Armadale VIC
- Weekend availability
- Administrative experience
- Communication skills
- Negotiation
Real Estate Sales Consultant
Noel Jones —Doncaster VIC
- Full-time
- Organisational skills
- Communication skills
Full Time Sales Consultant
Moment Group —Melbourne VIC
- Full-time
- Sales
Senior Field HR Specialist
NCR —Melbourne VIC
- Full-time
- Data analysis skills
- Bachelor's degree
- Human resources
12d
Real Estate Sales Assistant
Noel Jones —Box Hill VIC
- Full-time
- Microsoft Office
- Data entry
- Computer skills
Property Manager – Maroondah
Noel Jones —Ringwood VIC
- Full-time
- Customer service
- Organisational skills
- Communication skills
Senior Sales Agent / Real Estate Professional (Commission Only) – High Performance Agency
Chadwick & Co Real Estate Pty Ltd —Melbourne VIC
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
Sales Adminstrator/Receptionist
Holliez —Hawthorn VIC
- Call employer
- English
- Microsoft Office
- Administrative experience
Sales Consultant
Jellis Craig —Brunswick VIC
- Weekend availability
- Sales
- Customer service
- Organisational skills
Residential Sales Consultant
Holliez —Hawthorn VIC
- Call employer
Senior Account Executive
Airwallex —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Office
Experienced Sales Associate
Jellis Craig —Mount Waverley VIC
- Weekend availability
- Sales
- Communication skills
- Time management
Area Manager
Goldfish Real Estate —Greater Melbourne VIC
- Management
- Organisational skills
- Communication skills
Sales Manager Melbourne CBD
Goldfish Real Estate —Melbourne City Centre VIC
- Sales
- Organisational skills
Property Manager
Noel Jones —Balwyn VIC
- Full-time
- Customer service
- Organisational skills
- Communication skills
Lawyer, Compensation Law
Lander & Rogers —Melbourne VIC
- Full-time
- Hybrid work
- Private practice
- Communication skills
- Annual leave
Account Executive (ENT) (Position located in Melbourne, Australia)
KnowBe4 —Melbourne VIC
- Microsoft Word
- Microsoft Excel
- Salesforce
- Tuition reimbursement
- Referral program
Quick Apply
2d

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Customer Service Representative Opportunities

Kogan
South Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Wellness program

Qualifications

Customer service
SAP
Salesforce
Bachelor's degree
Communication skills

Full Job Description

We're looking for customer-centric and solutions-focused team members to help drive the Kogan.com experience! Our Customer Care team is our direct eyes and ears to our customers, and the feedback that they receive helps us to constantly improve the Kogan.com customer experience. By striving to make every customer experience a positive one, they're able to facilitate the growth of our business!

In this role, you’ll be responsible for delivering an outstanding customer experience by resolving queries, supporting best practice, and acting as a strong advocate for our customers.

Whether you're a recent graduate to kick off their career or have a passion for tech and exceptional customer experiences, this is a fantastic role to work within a dynamic, fast-paced and innovative space and be part of an iconic, ASX listed eCommerce business!

In this role you'll be responsible for:

Taking ownership of escalated customer queries and issues, ensuring timely and effective resolution via Salesforce, SAP, phone and other systems.
Providing one-on-one support to customers via email and phone, always representing Kogan.com with professionalism and empathy.
Processing customer refunds, credits and replacements accurately and efficiently.
Liaising with freight carriers to ensure prompt and reliable delivery of orders.
Collaborating with internal teams to resolve queries and identify opportunities to improve the customer experience.
Staying up to date with Kogan.com products and trends to provide informed advice to customers.
Contributing to the smooth operation of the Customer Care team by ensuring all tasks are completed with accuracy and efficiency.
Assisting with the creation, testing, documentation and rollout of new processes
Supporting training and development by assisting with onboarding, shadow sessions, and capability building for overseas agents.

To be successful in this role, you should be:

A University Degree will be highly regarded, but is not essential
Customer centric and willing to go above and beyond to ensure our customers have an exceptional experience
An effective and empathetic communicator. You'll be able to articulately and clearly engage via different channels, including phone and email
Tech-savvy and ability to use various IT and cloud-based tools to improve efficiency and productivity
Have an excellent attention to detail, with an ability to move through volume tasks with accuracy and efficiency
An excellent multitasker – you’ll be managing multiple projects and priorities at once, keeping everything on track without missing a beat
Ready to challenge, be challenged, and work within our highly disruptive business model.

Why Kogan.com?

Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
Your role has a lot of ownership, autonomy and little red tape
You’ll be empowered to achieve positive outcomes and your work will have a real impact
You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

To apply

Express your interest in this opportunity by uploading your CV and Cover Letter, outlining your interest in the position and how you think you can help grow the Kogan business.

Hot tip, generic Cover Letters won’t cut it here! Stand out with an application that shows a deep knowledge of the Kogan.com business and how we operate, to allow yours to be looked upon more favourably.

Innovative thinking got our business to where it is now, so it makes sense that we look for like-minded problem solvers! As a first step to our process, all new candidates will be sent testing, so be sure to keep an eye out for it!

About Us

We’re Kogan.com, Pioneers of eCommerce in Australia.

At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!

Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.

Heads up!

Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!

All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights

Apply Now

Refine Your Search

agent representative jobs in melbourne vic

Customer Service Representative Opportunities

We can boost your career!

Sales Consultant – Projects Sales (Armadale office)

Real Estate Sales Consultant

Full Time Sales Consultant

Senior Field HR Specialist

Real Estate Sales Assistant

Property Manager – Maroondah

Senior Sales Agent / Real Estate Professional (Commission Only) – High Performance Agency

Sales Adminstrator/Receptionist

Sales Consultant

Residential Sales Consultant

Senior Account Executive

Experienced Sales Associate

Area Manager

Sales Manager Melbourne CBD

Property Manager

Lawyer, Compensation Law

Account Executive (ENT) (Position located in Melbourne, Australia)

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In this role you'll be responsible for:

To be successful in this role, you should be:

Why Kogan.com?

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