In-Demand airport customer service Jobs in sydney, nsw

Rydges Sydney Airport - Reservations Agent
EVT Group —Mascot NSW
- Weekend availability
- Management
- Customer service
- English
Client Advisor | Opportunities across the Sydney Market
Tiffany & Co. —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
13d
Customer Service and Dispatch Officer
Boral —Sydney NSW
- Weekend availability
- Organisational skills
- Communication skills
Client Advisor | Full Time | Sydney Airport
Tiffany & Co. —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
- Employee discount
Food & Beverage Attendant - Sydney Airport
Cater Care Australia / Cater Care Services —Mascot NSW
- Part-time
Quick Apply
9d
Rental Sales Agent
Europcar —Sydney NSW
- Weekend availability
- Sales
- Customer service
- Communication skills
- Health insurance
- Employee assistance program
QantasLink Direct Entry First Officer
QantasLink —Sydney NSW
- $72,049 - $91,634 a year
- Full-time
- English
Quick Apply
Shift Supervisor
Europcar —Sydney NSW
- Full-time
- Sales
- Customer service
- Budgeting
- Health insurance
- Employee assistance program
Reservations Sales Agent
AccorHotel —Mascot NSW
- Full-time
- Microsoft Office
- Communication skills
- Hotel experience
- Employee assistance program
Quick Apply
Landside Supervisor
Sydney Airport —Mascot NSW
- Full-time
- Communication skills
Quick Apply
Project Manager – Customer Delivery (AU)
DroneShield Limited —Sydney NSW
- Full-time
- Management
- PMP
- Agile
Quick Apply
Field Support Manager
Collins Aerospace —Sydney NSW
- Full-time
- Bachelor's degree
Inflight Planning and Records Coordinator (Fixed-Term Contract)
dnata catering and retail —Mascot NSW
- Contract
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
1d
Night Manager
Accor Apartments & Realty —Mascot NSW
- Full-time
- Hospitality
- Customer service
- Office experience
2d
Performance Manager
Certis Group —Mascot NSW
- Leadership
- Communication skills
- Opportunities for advancement
7d
Aviation Screening Officers
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Weekend availability
- Customer service
- First Aid Certification
- Leadership
5d
Administration Clerk
Ramsay Health Care —St Leonards NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance program
Quick Apply
7d
Cargo Services Supervisor
Cathay Pacific —Sydney NSW
- Customer service
- Supervising experience
- Leadership
- Health insurance
13d
Group Reservations Coordinator
Stamford Hotels & Resorts —Sydney Kingsford Smith Airport NSW
- Full-time
- Sales
- Customer service
- Office
- Employee discount
Aviation Security Officers
Australian Concert and Entertainment Security (ACES) —Redfern NSW
- Weekend availability
- First Aid Certification
- Leadership
- Communication skills
5d

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airport customer service jobs near sydney, nsw

Rydges Sydney Airport - Reservations Agent

EVT Group
Mascot NSW

Apply Now

Job Details

Full-time

Qualifications

Management
Customer service
English
Driver Licence
Organisational skills
Communication skills
Hotel experience

Full Job Description

Title: Reservations Agent
Reports to: Reservations & Assistant Revenue Manager
Function
Working in the communication hub of the hotel you will be the first port of call for all guest phone and digital enquiries and queries. Seamless service is the main communication point for the hotel and responsible for providing and co-ordinating quick response to requests and inquiries. From restaurant bookings to reservations, housekeeping requests to room service orders. Your knowledge and expertise of the hotel will shine through to provide a great guest experience.
Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals

Growing revenue above market
Maximise assets
Business transformation

Our Values

Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection

Key Accountabilities
Your day-to-day

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e- mail, messages, and how to interpret availability sources within the reservation systems
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Jump into other ad-hoc duties when your colleagues need your help
Log all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issues
Complete check-in and check-out guests from Property Management System Opera through the telephone.
Effectively manage FIT and group reservations, manage waitlist and “no show’ reservations.
Effectively update PMS with any special requirements, early departures, extensions etc.
Focus on maintaining a high level of accuracy in both hotel reservations and guest requests. From restaurant bookings, guest amenity requests, room service orders and everything in between effective communication and attention to detail are paramount
Improve profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognition
Maintain knowledge of special rates/ offers/ promotions
Communicate effectively and maintain key interdepartmental relationships
In depth software knowledge including but not limited to Property Management System (Opera) and other systems
Regularly communicate with hotel team to build and maintain key relationships

What we need from you

Experience in a similar customer service role. Ideally working within a hotel or resort setting.
Compliant – you’ll be above minimum age required and NSW Drivers Licence
Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Fluency in English – extra language skills would be great, but not essential
Strong organisational skills, work within deadlines and prioritise effectively
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
Ability to work in a fast-paced environment and prioritise workload
Look smart – wear your uniform with pride and adhere to personal grooming and hygiene standards
Flexibility – night, weekend and holiday shifts are all part of the job

Apply Now

Refine Your Search

airport customer service jobs in sydney, nsw

Rydges Sydney Airport - Reservations Agent

Client Advisor | Opportunities across the Sydney Market

Customer Service and Dispatch Officer

Client Advisor | Full Time | Sydney Airport

Food & Beverage Attendant - Sydney Airport

Rental Sales Agent

QantasLink Direct Entry First Officer

Shift Supervisor

Reservations Sales Agent

Landside Supervisor

Project Manager – Customer Delivery (AU)

Field Support Manager

Inflight Planning and Records Coordinator (Fixed-Term Contract)

Night Manager

Performance Manager

Aviation Screening Officers

Administration Clerk

Cargo Services Supervisor

Group Reservations Coordinator

Aviation Security Officers

I want to receive the latest job alert for airport customer service in sydney, nsw

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