JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Position Overview
JLL’s Hotels Group is an established team of sector specific experts and a highly regarded specialist in the provision of valuations and related advisory work within the Hotels & Hospitality property sector.The group is seeking an experienced individual to fulfill the role of its divisional Business Operations Assistant. In brief, the role is responsible for providing high-quality sector-specific assistance and support to VARA’s hotels & hospitality national team so as to drive operational excellence.The Business Operations Assistant serves as an important touch point for the division nationally ensuring sustained operational stability. The role requires a range of administrative, communicative skillsets and a mindset that actively supports the division’s positive dynamic. Activities core to the role will include providing assistance as it relates to stakeholder management, process standardization, and technology integration. Integral to the role is the embracing and advocacy of JLL’s technological initiatives and associated efficiencies including automation opportunities and best practice implementation.
Key Relationships (VARA)
Divisional Head of Hotels & Hospitality (Manager);
Stakeholders within the national hotels & hospitality division;
Operations team;
Business Technology Manager;
JBS & Centre of Excellence team and associated personnel
Risk & Compliance team and associated personnel
Duties and responsibilities
Stakeholder Management & CoordinationServe as point of contact between the sector head (Hotels & Hospitality), sector personnel as well as the Operations team and wider VARA division heads as directed.
Act as a conduit between Manager, Operations, Business Technology Manager and JBS
Build and maintain strong working relationships with sector stakeholders nationally
Forward relevant communications to sector personnel from key stakeholders
Assist with relevant sector touchpoints
Sector Operations ManagementCoordinate sector meetings
Maintain Sector WIP reports with national scope
Establish National Sector SharePoint site or national drive, including consistent job folder structure and sector-specific information for staff
Technology & Process Excellence
Assist Manager and Operations team with JBS integration/utilisation with all valuers across the sector
Review and improve JBS playbook documentation
Coordinate JBS Centre of Excellence modellers’ integration with sector valuers
Assist with the rollout and communication of automation initiatives as directed by the Operations team, supporting the 85% automation goal
Support the identification of standardisation opportunities by collating feedback and reporting potential areas to the Operations team for review and action
Financial Management
Liaise with Finance team and support/roll out new financial processes
Assist Ops team with application and subscription audits to optimise (technology) spend
Assist Sector head with monthly financial reporting
Management of debtors
Content & Communication Management
Update JLL website personnel and staff profiles for sector
Maintain valuation report templates in liaison with Risk team
Manage client lists and databases
Work with Sector head and Marketing in regard to white papers, etc
Compliance & Strategic Reporting
Serves as/or facilitates ESG champion for the sector
Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory requirements
Annual APIV data reporting
Staff Management & Development
Coordinate staff onboarding and offboarding processes for sector nationally
Coordinate relevant training and CPD programs (RMM)
Coordinate travel bookings and logistics for sector personnel where required
Coordinate activities and initiatives, as directed, to support team cohesion and facilitate knowledge sharing across the sector
Performance ObjectivesTo serve as the central coordination hub for the assigned Sector nationally, driving operational excellence through stakeholder management, process standardisation, and technology integration. Success in this role will be measured by improved sector efficiency (both operational and financial), enhanced communication flows, successful implementation of automation initiatives, and strengthened relationships across all key stakeholders while supporting the organisation's strategic transition to sector-based operations.
Core CompetenciesStrategic Thinking Ability to understand established procedures and effectively support implementation of improvement and standardisation initiatives as directed
Technology Aware Comfort with digital transformation, automation tools, and emerging technologies
Stakeholder Management Ability to coordinate between internal and external parties
Process Excellence Focus on standardisation, best practices, and continuous improvement
Confidentiality Demonstrated ability to handle highly sensitive information with discretion
Autonomy Capacity to work with minimal supervision while following established procedures and directions
Adaptability Flexibility to manage competing demands and changing priorities within tight timeframes
Skills and ExperienceEssential Requirements
Previous experience in coordination or administrative roles within professional services
Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint)
Demonstrated experience with process improvement and standardisation initiatives
Strong project coordination and organisational skills
Excellent written and verbal communication skills
Preferred Qualifications
Background in property, valuations, or related professional services
Knowledge of compliance and regulatory requirements in professional services
Familiarity with CRM systems, job management systems, or similar platforms
Understanding of ESG principles and reporting requirements
Personal Attributes
Self-starter with strong initiative, critical thinking and problem-solving capabilities
Detail-oriented with exceptional organisational skills
Collaborative team player with a positive mindset
Social awareness and an ability to interact professionally with clients when directed
Commitment to continuous learning and professional development
Strong cultural awareness and ability to work with diverse teams nationally
Forward thinker
JLL is an Equal Opportunity EmployerAs an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 105,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
