In-Demand service desk manager Jobs in sydney nsw

NSW Service Operations Manager
Pro AV Solutions —Frenchs Forest NSW
- Full-time
- Leadership
- Communication skills
Quick Apply
Community Associate
The Commons —Double Bay NSW
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Parental leave
Quick Apply
7d
Student Services Coordinator
EF Education First —Sydney NSW
- Full-time
- Customer service
- University
- First Aid Certification
Programmatic Manager
Dentsu —Sydney NSW
- Full-time
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
Assistant Manager
AccorHotel —Mascot NSW
- Full-time
- Customer service
- Analysis skills
- Leadership
Quick Apply
Programmatic Planning Manager
Sparro —Haymarket NSW
- Analysis skills
- Leadership
Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026
Citi —Sydney NSW
- Full-time
- Financial services
- Communication skills
Service Desk Analyst
Mills Oakley —Sydney NSW
- Full-time
- Microsoft Office
- Employee assistance program
- Referral program
8d
Education Centre Coordinator
NSW Health —Frenchs Forest NSW
- $1,517.31 - $1,551.72 a week
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
8d
Customer Service Officer
BGIS —Mascot NSW
- Part-time
- Management
- Maintenance
- Administrative experience
- Employee assistance program
- Referral program
Duty Manager
Marriott International, Inc —Sydney NSW
- Weekend availability
- Microsoft Office
- Front desk
- Guest services
- Employee assistance program
Dental Practice Manager
Teachers Health —Surry Hills NSW
- Up to $50 an hour
- Full-time
- Communication skills
- Health insurance
Assistant Technical Services Manager
JLL —Sydney NSW
- On call
- Presentation skills
- Communication skills
Buisness Development Manager
BTP —Sydney NSW
- Sales
- Business development
- Communication skills
- Employee assistance program
Workplace and Concierge Manager
JLL —Sydney NSW
- Full-time
- Hospitality
- Microsoft Excel
- Microsoft Office
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Business Development Manager - Power Solutions
Talent Supply —Sydney NSW
- $120,000 - $130,000 a year
- Full-time
Quick Apply
2d
Customer Service Officer / Customer Experience
Opal HealthCare —Sydney NSW
- From $6,300 a month
- Full-time
- Customer service
- Administrative experience
- In-person
- Profit sharing
- Health insurance
Quick Apply
12d
Hospitality Coordinator
Zurich Insurance —North Sydney NSW
- Hybrid work
- Hospitality
- Customer service
- Administrative experience
- Parental leave
6d
Customer Experience Manager - Mid Market
Axsys —Sydney NSW
- Analysis skills
- AI
- Leadership
- Parental leave
2d

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service desk manager jobs near sydney nsw

NSW Service Operations Manager

Pro AV Solutions -
Frenchs Forest NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Foundation
ITIL Certification
Incident management
IT service management
Technical support
Leadership
Communication skills

Full Job Description

Pro AV Solutions is seeking an experienced and driven Service Operations Manager to lead and oversee our managed services operations nationally. This is a key leadership role responsible for ensuring the consistent delivery of high-quality, SLA-driven services across our VNOC, Service Coordination, and Field Service functions.

This position is ideal for a service operations leader who thrives in fast-paced environments, enjoys building high-performing teams, and is passionate about operational excellence, customer outcomes, and continuous improvement.

About the Role

As the Service Operations Manager, you will be accountable for the performance, quality, and delivery of managed services across Pro AV Solutions’ national customer base. You will lead service operations with a strong focus on accountability, proactive service delivery, governance, and measurable outcomes. You will oversee incident management, service performance, escalation management, operational workflows, and continuous improvement initiatives while ensuring alignment with customer SLAs, KPIs, and contractual obligations.

Working closely with technical teams, coordinators, customers, and stakeholders, you will play a central role in shaping and strengthening our nationally consistent managed services model.

Key Responsibilities

Lead and manage service operations across the VNOC, Service Coordinators, and field service teams
Ensure service delivery aligns with SLAs, KPIs, and customer commitments
Act as the primary escalation point for major incidents and critical service issues
Drive operational performance, service optimisation, and continuous improvement initiatives
Oversee ITSM processes including Incident, Problem, Change, and Configuration Management
Improve workflows, reporting, monitoring, and operational efficiencies
Lead service reviews, reporting, and stakeholder communications
Support capability development, coaching, and performance management across service teams
Foster a collaborative, customer-focused culture built on ownership and accountability

About You

You are an experienced service operations or service delivery leader with a strong understanding of SLA-driven environments and operational service management. You are calm under pressure, highly organised, and able to confidently lead teams through high-priority incidents and operational challenges.

You will ideally bring:

Experience in a Service Operations Manager, Service Delivery Manager, or similar leadership role
Strong understanding of ITSM principles and service delivery frameworks
Experience leading Service Desk, NOC/VNOC, or technical support functions
Strong stakeholder management and communication skills
Experience driving operational improvements and service optimisation initiatives
A proactive, solutions-focused leadership style
ITIL certification is a must with ITIL 4 Foundation preferred

Why Join Pro AV Solutions?

National leadership opportunity within a growing managed services environment
Collaborative and supportive team culture
Opportunity to shape and improve operational service delivery nationally
Exposure to enterprise customers and complex service environments
A role where your leadership and operational expertise will directly influence customer outcomes and business performance

If you are passionate about service excellence, operational leadership, and building high-performing service teams, we would love to hear from you.

Quick Apply

Refine Your Search

service desk manager jobs in sydney nsw

NSW Service Operations Manager

Community Associate

Student Services Coordinator

Programmatic Manager

Assistant Manager

Programmatic Planning Manager

Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026

Service Desk Analyst

Education Centre Coordinator

Customer Service Officer

Duty Manager

Dental Practice Manager

Assistant Technical Services Manager

Buisness Development Manager

Workplace and Concierge Manager

Service Desk Officer

Business Development Manager - Power Solutions

Customer Service Officer / Customer Experience

Hospitality Coordinator

Customer Experience Manager - Mid Market

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