In-Demand Product support Jobs in Kalgoorlie, Wa

Service Manager
Remote Control Technologies Pty Ltd —Kalgoorlie WA
- Time management
Process Operator
IXOM —Kalgoorlie WA
- Overtime
- Forklift
7d
Area Manager
Weir Group —Kalgoorlie WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Relationship Manager
Motion Asia Pacific Pty Ltd —Kalgoorlie WA
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Volunteer Retail Assistant - Kalgoorlie Salvos Stores (WA)
Salvos Stores Australia —Kalgoorlie WA
- Part-time
Concrete Batch Operator - Relocation
Flanco —Kalgoorlie WA
- $95,000 - $105,000 a year
- Construction
Quick Apply
Site Facilitator - Kalgoorlie WA
Blackwoods —Kalgoorlie WA
- Full-time
- Customer service
- Communication skills
- Parental leave
- Employee assistance program
7d
Senior Field Service Technician
Xylem —Kalgoorlie WA
- Full-time
- Customer service
- Microsoft Office
- Electrical experience
- Health insurance
- Gym membership
Store Manager
Kmart —Kalgoorlie WA
- Weekend availability
- Management
Warehouse Officer
Drivetrain Australia Pty Ltd —West Kalgoorlie WA
- Overtime
- Hybrid work
- ERP systems
- Forklift
- Microsoft Office
- Parental leave
Part Time Sales Assistant | Prouds Kalgoorlie
Prouds —Kalgoorlie WA
- Part-time
- Sales
- Customer service
- Employee discount
Quick Apply
Field Forklift Mechanic / Service Technician
Crown Equipment —Kalgoorlie WA
- Full-time
- Customer service
- Forklift
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Mobile Service and Sales Technician Kalgoorlie
Pirtek —Kalgoorlie WA
- Overtime
- Assembly
- Communication skills
Auto Electrician
Epiroc Australia Pty Ltd —Kalgoorlie WA
- Maintenance
- Electrical experience
- Parental leave
MC Truck Driver
Cement Australia —Kalgoorlie WA
- 12 hour shift
Expression of Interest - Operations Manager - Kalgoorlie
Bunnings —Kalgoorlie WA
- Weekend availability
- Sales
- Leadership
- Café
- Parental leave
Optometrist | Kalgoorlie
George and Matilda —Kalgoorlie WA
- Full-time
- Relocation assistance
- Opportunities for advancement
Quick Apply
Field Service Technician (Heavy Lifting & Rigging)
Bullivants —Kalgoorlie WA
- Full-time
- Customer service
- Manufacturing
- Communication skills
Heavy Duty Mechanic - Field Service
WesTrac —Kalgoorlie WA
- Mechanic experience
- Employee stock purchase plan
- Parental leave
Heavy Road Transport Mechanic - FIFO Kalgoorlie
Epiroc Australia Pty Ltd —Kalgoorlie WA
- Maintenance
- Parental leave

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Service Manager

Remote Control Technologies Pty Ltd
Kalgoorlie WA

Apply Now

Job Details

Benefits

Salary packaging

Qualifications

Low voltage
Time management

Full Job Description

RCT is seeking to appoint a proactive and professional Service Manager to join our team based in Kalgoorlie.

Reporting to the Kalgoorlie Branch Manager, this position will be responsible for managing the day-to-day requirements of service and technical support for customers in the Goldfields regions.

This position is ideal for a highly customer focused individual with extensive knowledge who is seeking a new opportunity.

Key Responsibilities include, but are not limited to the following:

Meet customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.

Provide excellent customer service in terms of responsiveness, efficiency and quality.
Make any appropriate changes to improve overall customer experience
Ensure all customers and installations/service work is of the highest quality
Implement a healthy customer service culture amongst all field service technicians and ensure all field service technicians fully embrace the RCT values in their every-day behaviour.
Determine customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys.
Develop standard quality reports to be prepared for customers after field service visits.
Encourage identifying potential new business leads by technicians when on customer sites and pass onto the responsible RCT Sales Manager for that customer.
Maintain regular site visits to ensure customer experience is to the highest level.
Resources planning: Ensuring adequate field service personnel are strategically located at key locations to appropriately resource current and planned future work.
Job scheduling: Plan field service personnel so as to fulfil the obligations of current and future jobs.
Parts on/off jobs: Ensure all required parts (product, consumables and ancillary equipment) are ordered in a timely manner that supports the job scheduling planning outcomes. Monitor ETAs of back ordered items
Other Duties as required by the Branch Manager

To be considered for this position you must have the following attributes:

Electrical (low voltage), electronics or mechanical engineering background.
Appropriate technical qualifications from an Industry endorsed training provider
Sufficient experience as an RCT field service technician.
In-depth understanding of RCT products.
Proven track record in installation, servicing and field repair duties.
Logical problem solver.
Work calmly under pressure situations.
Excellent time management skills.
Methodical, systematic, process driven work practices.
Total customer satisfaction culture and drive.
Detail and accuracy oriented for self and team.
Ability to calmly assist team members who are working in harsh conditions and under time constraints.
Mentor, enthuse and motivate the field service team towards consistently meeting customer service satisfaction levels.
Bring a sense of calm and logic to pressure situations when communicating with demanding customers.
Mediate and ensure quality response requirements from the business to your team.

What we offer.

Attractive remuneration.
A broad role that offers variety and challenges.
Novated Lease salary packaging option
Work with a team of high performing professionals
Established business (50+yrs) which is in a high growth technology industry and part of leading global mining and infrastructure equipment company Epiroc.
Great work environment

To apply for this position, please email your resume and cover letter to [email protected]

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com

Apply Now

Refine Your Search

product support jobs in kalgoorlie, wa

Service Manager

Process Operator

Area Manager

Customer Relationship Manager

Volunteer Retail Assistant - Kalgoorlie Salvos Stores (WA)

Concrete Batch Operator - Relocation

Site Facilitator - Kalgoorlie WA

Senior Field Service Technician

Store Manager

Warehouse Officer

Part Time Sales Assistant | Prouds Kalgoorlie

Field Forklift Mechanic / Service Technician

Mobile Service and Sales Technician Kalgoorlie

Auto Electrician

MC Truck Driver

Expression of Interest - Operations Manager - Kalgoorlie

Optometrist | Kalgoorlie

Field Service Technician (Heavy Lifting & Rigging)

Heavy Duty Mechanic - Field Service

Heavy Road Transport Mechanic - FIFO Kalgoorlie

I want to receive the latest job alert for product support in kalgoorlie, wa

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