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Desktop and Executive ICT Support, Executive Level 1, Chief Information Officer Division

Department of Industry, Science, Energy & Resources -
Canberra ACT

Apply Now

Job Details

$126,391 - $134,225 a year
13 days ago

Qualifications

Desktop support
Management
Technical support
ITIL
Leadership
Communication skills

Full Job Description

Canberra
Applications close 4 June 2026
The salary range for this role is $126,391 - $134,225

About the Department

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

Growing innovative & competitive businesses, industries and regions
Investing in science and technology
Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people’s lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia’s future.

Please see the APSC’s APS Employee Value Proposition for more information on the benefits and value of employment within the APS.

About the team

The Chief Information Officer Division (CIOD) is a dynamic, fast-paced team that leads the digital agenda for the Department of Industry, Science and Resources. Working closely with stakeholders, CIOD co-designs digital experiences that make it easier to innovate, collaborate, communicate, and continuously improve digital services through smart design and leading-edge technology.

The ICT Operations Branch delivers high-quality ICT support and core infrastructure services, ensuring staff across the department have access to secure, reliable technology.

The Assistant Manager, Desktop and Executive ICT Support is within the ICT Support Services Team and is responsible for overseeing desktop and executive ICT services across the department. The role leads a skilled team to provide high-quality customer service and timely, specialist technical support to Ministerial and SES staff, while driving continuous improvement across the ICT Operations Branch.

The opportunity

This role offers a high-visibility leadership opportunity within ICT Operations. You will lead a capable team delivering trusted, responsive ICT services to Ministerial and SES staff while improving service delivery and supporting executive operations across the department.

Our ideal candidate

The role requires sound judgment and leadership, including the ability to set strategic direction, deliver results, build productive relationships, act with integrity, and communicate with influence. This includes:

Demonstrated experience leading desktop and executive ICT services that meet senior stakeholder and business needs.
Excellent communication and stakeholder engagement skills, with a track record of relationship building and liaison with Ministers’ offices and senior executives.
Strong leadership and people management skills, with the ability to motivate, support, and develop staff.
Sound knowledge of ITIL practices and current technologies relevant to desktop and executive support.
Ability to manage competing priorities and deliver high-quality outcomes under pressure while maintaining service standards and stakeholder confidence.
Commitment to continuous improvement and innovation through better processes, tools, and practices.

What you will do

To be successful in this role, you will need to demonstrate your ability to:

Lead and manage the Desktop and Executive ICT support teams, fostering a collaborative and customer-focused culture.
Focus on providing high-level support to executive (VIP) users, guaranteeing fast, effective resolution of their IT issues, tailored solutions for their unique needs, and minimal disruption to their work.
Coordinate the provision of efficient desktop support services, including troubleshooting, incident management, and hardware deployments.
Deliver high-level support for executive staff, including VIP IT assistance, device management, and tailored solutions.
Contribute to strategic planning and implementation of IT service improvement projects.
Maintain compliance with organisational policies, procedures, and security standards.
Develop and maintain positive relationships with stakeholders, executives, Ministers' offices and key business areas across the organisation.
Provide mentoring and professional development opportunities to team members.

Eligibility

To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes

Minimum of 2 years’ experience in a like or related field

Aspects of this role will require successful applicants to be onsite.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

The department does currently offer flexible work opportunities for many roles. This vacancy is ACT - Industry House based, although flexible or remote work arrangements may be considered. Please reach out to the contact officer to discuss this further.

Application information

Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 750 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact [email protected] or (02) 6276 1235 if you require assistance with your application.

Please refer to our Applying for a position information for additional information on how to apply.

Contact Information

For more information regarding this opportunity, please contact Joey Lansdowne on 02 6243 7006 or via email on [email protected]

Apply Now

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