PainAid is a leading specialist pain management clinic committed to helping people improve their quality of life through evidence-based, multidisciplinary care. We pride ourselves on delivering an exceptional patient experience by combining medical expertise, allied health support, and outstanding customer service.
Due to continued growth, we are seeking an experienced and compassionate Medical Receptionist to join our dynamic team.
In this pivotal role, you will be the welcoming face and voice of PainAid, serving as the first point of contact for patients, Pain Specialists, allied health professionals, insurers, and other key stakeholders. Your professionalism, organisation, and attention to detail will help ensure every patient receives a positive and seamless experience.
Working closely with our clinical and administrative teams, you will play an integral role in the smooth day-to-day operation of our busy specialist practice across our Kogarah and Liverpool clinics. Majority of the work with be at Liverpool clinic, Kograh is one day a week. As travel between both locations is required, flexibility and the ability to work across multiple sites are essential.
This is a full-time position, working Monday to Friday. Previous experience in medical reception, specialist practices, or healthcare administration will be highly regarded and will help you transition smoothly into the role. The position involves a range of traditional medical reception duties, including appointment scheduling, patient enquiries, managing referrals and correspondence, liaising with healthcare providers and insurers, processing payments, and supporting the overall administration of the clinic.
If you enjoy working in a fast-paced healthcare environment, are passionate about delivering exceptional patient service, and thrive as part of a supportive and professional team, we would love to hear from you.
Key Responsibilities
- Manage complex specialist diaries, appointment scheduling, and patient coordination across multiple clinicians and locations.
- Coordinate theatre bookings, procedural lists, hospital admissions, and follow-up appointments.
- Process billing, invoicing, Medicare claiming, and daily financial reconciliations.
- Manage third-party funding arrangements, including Workers Compensation, CTP, rehabilitation providers and private insurers.
- Liaise professionally with patients, Pain Specialists, allied health clinicians, case managers, insurers, employers, hospitals, and referring practitioners.
- Maintain accurate patient records and ensure data integrity within the Gentu practice management system.
- Provide high-level administrative support to Pain Specialists and allied health clinicians.
- Assist with referrals, approvals, recalls, correspondence, patient enquiries, and clinic workflow management.
- Ensure compliance with privacy, confidentiality, and clinic policies and procedures.
- Travel between PainAid's Kogarah and Liverpool clinic locations as required.
This role requires someone who can confidently manage competing priorities, work independently, and maintain a high level of professionalism, accuracy, and attention to detail in a fast-paced specialist medical environment.
Essential Criteria
- Excellent organisational and time management skills.
- Strong written and verbal communication skills with a professional and compassionate approach.
- Ability to work autonomously while contributing positively to a team environment.
- High level of accuracy, attention to detail, and commitment to confidentiality.
- Strong computer literacy and ability to learn new systems quickly.
- Ability to multitask and effectively manage a busy workload.
- Willingness and ability to work across both Kogarah and Liverpool clinic locations.
- Availability to work full-time, Monday to Friday.
Highly Desirable
- Previous experience in medical reception, healthcare administration, or a specialist medical practice.
- Experience using Gentu practice management software.
- Experience coordinating theatre bookings, procedural scheduling, and hospital admissions.
- Understanding of SIRA, Workers Compensation, CTP, and insurer administrative processes.
- Experience working within a specialist medical, pain management, orthopaedic, rehabilitation, or multidisciplinary healthcare setting.
- Knowledge of Medicare billing, private health funds, and third-party funding arrangements.
About You
You are a professional, reliable, and proactive individual who takes pride in delivering exceptional patient care and administrative support. You understand that every interaction contributes to the patient experience and are committed to providing a welcoming, compassionate, and efficient service.
You thrive in a busy healthcare environment, remain calm under pressure, and have a natural ability to build positive relationships with patients, clinicians, insurers, and external stakeholders. You are highly organised, solutions-focused, and take ownership of your responsibilities, ensuring tasks are completed accurately and efficiently.
Previous experience in medical reception or healthcare administration will make your transition into the role easier, as many of the responsibilities align with traditional medical reception duties. However, beyond experience, we are seeking someone with a positive attitude, strong work ethic, and genuine commitment to supporting patients and the clinical team.
Most importantly, you value teamwork, professionalism, accountability, and making a meaningful difference in the lives of people living with pain.
Pay: $25.74 – $27.79 per hour
Work Location: In person
