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Explore jobs in more locations

operating officer jobs near sydney nsw

Authorised Officers

Wilson Group -
Sydney NSW

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Job Details

Permanent | Full-time

Benefits

Commuter assistance
Health insurance
Employee assistance program
Insurance services

Qualifications

Management
First Aid Certification
Security
Security Licence
Working with Children Check
Communication skills

Full Job Description

Authorised Officers

Date: 7 May 2026

Location: Sydney, NSW, AU

Custom Field 1: Wilson Security Pty Ltd

Authorised Officers

ABOUT WILSON:

Wilson Security is the leading provider in the provision of security services across Australia and New Zealand. Our services are supported by a highly experienced management team, industry-leading expertise and a strong local and national structure.

We are committed to becoming Australasia’s leading provider of integrated Security Solutions. Wilson Security has an established Blue Chip national client portfolio which is in a period of significant growth.

Join Australia’s leading security provider and make a real impact on public transport safety across Sydney.

ABOUT THE ROLE:

Authorised Officers operating within the Sydney Bus network
Various locations across Sydney
Permanent Full-Time positions above Award roles
Monday to Friday day shift with the possibility of overtimes during holiday periods and/or special events
Working across Sydney Bus Network
Above award conditions (SSIA Level 5 + Allowance)
Full comprehensive training & equipment provided
Make a real difference on Sydney’s public transport network by promoting fare compliance and issue cautions/fines as an Authorised officer

Wilson Security is expanding its operations across New South Wales and is seeking Authorised Officers to support the Sydney Bus Network. These roles are critical to maintaining safety, compliance and positive customer experience across public transport services.

Working as part of a dedicated transport operations team, you will play a frontline role supporting passengers, drivers and transport partners while ensuring adherence to transport regulations. Full training and equipment are provided, along with ongoing support from Client Service Managers and our Operations Leadership team.

KEY RESPONSIBILITIES:

Operate as an Authorised Officer within the Sydney bus network performing fare compliance and enforcement activities
Promote a safe, secure, and respectful public transport environment
Engage with passengers in a professional, non-judgemental and empathetic manner
Observe and assess passenger behaviour to identify safety or compliance risks
Respond to incidents calmly, confidently and in line with transport policies
Apply strong conflict resolution and de-escalation techniques
Provide high quality customer service while enforcing transport regulations
Work collaboratively with drivers, transport staff, and emergency services
Complete accurate incident and daily reporting
Maintain exceptional standards of personal presentation, conduct and professionalism
Comply with all organisational, safety and transport authority procedures

ABOUT YOU:

Experience in security, compliance, enforcement or transport roles
Strong communication skills with the ability to explain regulations clearly and confidently
Proven ability to manage confrontational and non-compliant behaviour
A strong customer service mindset
High situational awareness and sound judgement under pressure
Comfortable working on moving vehicles without motion sickness

MANDATORY REQUIREMENTS:

Current NSW Security licence
Valid First Aid and CPR
Working with Children Check
Full, unlimited right-to-work in Australia

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence 410462152

Apply Now

Refine Your Search

operating officer jobs in sydney nsw

Authorised Officers

School Administrative Officer Preschool - Part Time - 0.2FTE - Ongoing - Governor Philip King Public School

School Administrative Officer Preschool - Part Time - 0.2FTE - Ongoing - Lynwood Park Public School

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Security Officer Control Room/Rover

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Operations- Regional General Manager

Team Leader

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