Senior Contact Centre Specialist
Optus —Canberra ACT
- On call
- Analysis skills
- Communication skills
- Parental leave
- Employee discount
12d
Sr. Technical Consultant
OpenText —Canberra ACT
- SQL
14d
Solutions Architect
Databricks —Canberra ACT
- AI
5d
Payroll Specialist
Benmax —Canberra ACT
- $110,000 - $120,000 a year
- Full-time
- Analysis skills
- Communication skills
7d
Quoting Specialist
Fujitsu —Canberra ACT
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
Groups Travel Consultant
FC Collection —Canberra ACT
- Full-time
- Hybrid work
- Sales
Lead Software Specialist
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Recruiting
- Leadership
EY External Security Vetting Quality Assurance Specialist
EY —Canberra ACT
- Recruiting
- On-the-job training
- Parental leave
Lending Specialist - Canberra
Bank of Queensland —Canberra ACT
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
8d
Specialist Senior Customer Engineer
Hitachi —Canberra ACT
- Full-time
- Microsoft Outlook
- Microsoft Office
- Communication skills
Local Representative - Canberra
Otis —Hume ACT
- Full-time
- Sales
- Communication skills
- Negotiation
Senior Technical Officer
Australian National University —Canberra ACT
- $98,387 - $102,887 a year
- Part-time
- Research
- Recruiting
- Organisational skills
5d
Director, Service Design and Delivery | Full-time Permanent
City and Environment —Canberra ACT
- $149,172 - $167,151 a year
- Full-time
- Administrative experience
14d
Subcontracts Specialist
Northrop Grumman —Symonston ACT
- Contract
- Hybrid work
- Negotiation
- Parental leave
- Employee assistance program
Nurse Practitioner
Australian National University —Canberra ACT
- $138,182 - $144,783 a year
- Full-time
- Recruiting
8d
Referrals for AWS
Accenture —Canberra ACT
- Full-time
- AWS
- Referral program
People & Culture Business Partner
Australia Red Cross —Canberra ACT
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance program
1d
Service Transition Specialist, Cyber Technology Integration Services
Thales —Deakin ACT
- Full-time
- Hybrid work
- Management
- Agile
- Communication skills
- Parental leave
Assistant Director, Economics | Full-time Permanent
Independent Competition and Regulatory Commission —Canberra ACT
- $127,597 - $136,873 a year
- Full-time
- Finance
6d
Site Manager - IEA
Fighting Chance Australia —Canberra ACT
- Full-time
- Hybrid work
- CPR Certification
- First Aid Certification
- Leadership
Quick Apply

I want to receive the latest job alert for employment specialist in woden act

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

employment specialist jobs near woden act

Senior Contact Centre Specialist

Optus -
Canberra ACT

Apply Now

Job Details

12 days ago

Benefits

Parental leave
Employee discount

Qualifications

Analysis skills
ITIL
ServiceNow
Communication skills

Full Job Description

Senior Contact Centre Specialist

Date: 22 May 2026

Location: Canberra, Australia

Company: Singtel Group

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements.

This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We are seeking a Senior Contact Centre Engineer to support and manage critical contact centre platforms for a Federal Government customer. This role is responsible for delivering Level 2/3 operational support across voice, outbound dialling, voice biometrics and analytics platforms, ensuring high system performance, security, and reliability.

You will work across leading technologies including Genesys, Nuance, and analytics platforms, supporting both business-as-usual operations and new capability rollouts. This is a hands-on position where you will troubleshoot complex issues, manage incidents and changes, and contribute to ongoing system optimisation within an Agile and ITIL-aligned environment.

Working closely with customers, internal teams, and multiple service providers, you will play a key role in maintaining service continuity and improving platform performance. You’ll also contribute to automation, knowledge sharing, and continuous improvement initiatives across the team.

This is a customer-facing role within a fast-paced, multi-vendor environment, with on-call responsibilities and after-hours support required.

What You’ll Do

Provide Level 2/3 support across contact centre technologies including Genesys, Nuance voice/biometrics, and analytics platforms
Troubleshoot and resolve complex issues across voice, dialler, and data environments to minimise customer impact
Manage incidents, problems, and changes in line with ITIL processes using ServiceNow or similar tools
Support system deployments, upgrades, patching, and security controls to maintain platform stability and compliance
Collaborate with customers, internal teams, and vendors, acting as a technical point of contact in delivery forums
Drive continuous improvement through automation, documentation, mentoring, and optimisation of contact centre platforms

What You Bring

Strong experience (8–10+ years) working with contact centre technologies such as Genesys Cloud CX / Engage or Nuance speech/IVR platforms
Hands-on knowledge of voice technologies (SIP/RTP) and exposure to voice biometrics solutions
Experience working within ITIL environments, including incident, problem, and change management
Technical capability across Linux/Windows, SQL databases, and scripting (PowerShell or Python)
Strong troubleshooting and analytical skills with the ability to resolve complex technical issues
Excellent communication and stakeholder engagement skills, with experience in customer-facing and multi-vendor environments

The good stuff….

Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call 1800 309 170. We're here to help.

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity

Apply Now

Refine Your Search

employment specialist jobs in woden act

Senior Contact Centre Specialist

Sr. Technical Consultant

Solutions Architect

Payroll Specialist

Quoting Specialist

Groups Travel Consultant

Lead Software Specialist

EY External Security Vetting Quality Assurance Specialist

Lending Specialist - Canberra

Specialist Senior Customer Engineer

Local Representative - Canberra

Senior Technical Officer

Director, Service Design and Delivery | Full-time Permanent

Subcontracts Specialist

Nurse Practitioner

Referrals for AWS

People & Culture Business Partner

Service Transition Specialist, Cyber Technology Integration Services

Assistant Director, Economics | Full-time Permanent

Site Manager - IEA

I want to receive the latest job alert for employment specialist in woden act

Related Searches

Explore jobs in more locations

Senior Contact Centre Specialist

Job Seeker Tools

Employer Tools

Browse

Stay Connected