In-Demand call centre Jobs in sydney, nsw

HR Shared Services Assistant (HR Contact Centre)
Macquarie University —Macquarie University NSW
- $81,323 - $87,648 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
2h
Full Time - Call Centre Operator/Customer Service
Quail Direct PTY LTD —Warriewood NSW
- $24.95 - $34.00 an hour
- Urgently hiring
- Customer service
- Microsoft Office
- Typing
- Employee discount
Quick Apply
Technical Sales Representative – Industrial Recycling (B2B)
Evo Metals Trade Pty Ltd —Sydney NSW
- $84,000 - $96,000 a year
- Full-time
- Azure
- Sales
- Analysis skills
- Travel reimbursement
Quick Apply
Customer Service Representative
The Law Society of NSW —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
5d
ICT Customer Support Officer
AI Talent —Sydney NSW
- $70,000 - $120,000 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Software troubleshooting
- Engineering
- Work from home
Quick Apply
1d
Customer Service Officer
Bayside City Council —Rockdale NSW
- $44,252 - $49,786 a year
- Part-time
- Customer service
- Communication skills
- Parental leave
- Gym membership
2d
Customer Service Representative - Technical Support
Stryker —St Leonards NSW
- Temporary
- Health insurance
- Parental leave
2d
Cold Calling Specialists
AB Property Consultants Pty Ltd —Northmead NSW
- From $26 an hour
- Part-time
- Sales
- Customer service
- Salesforce
Quick Apply
6d
Customer Service Officer
BGIS —Mascot NSW
- Part-time
- Management
- Maintenance
- Administrative experience
- Employee assistance program
- Referral program
Customer Service Officer
Credit Corp —Sydney NSW
- Full-time
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Paid training
- Health insurance
7d
Customer Service Officer
Volkswagen Financial Services Australia —Chullora NSW
- Customer service
- Communication skills
- Time management
Sales Consultant - No Cold Calling!
Cluey Learning —Sydney NSW
- Hybrid work
- Sales
- Communication skills
Customer Service Consultant
EssilorLuxottica —Silverwater NSW
- Customer service
- Communication skills
Technical Support Representative (TSR) at Teleperformance
Teleperformance Australia —Sydney NSW
- From $7,000 a month
- Full-time
- Customer service
- Computer skills
- In-person
- Health insurance
- Life insurance
Quick Apply
13d
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
Service Desk Analyst
cubesys —Sydney NSW
- Rotating roster
- Remote
- Azure
- Customer service
- DevOps
Telephone Fundraiser
Mondial telephone fundraising —Sydney NSW
- $45,000 - $60,000 a year
- Part-time
- Office
- Paid training
Quick Apply
Customer Service Specialist
Law Partners —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
Customer Sales Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Customer Engagement Consultant
Sonova —North Sydney NSW
- Hybrid work
- CRM software
- Sales
- AI
- Parental leave
- Employee assistance program

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HR Shared Services Assistant (HR Contact Centre)

Macquarie University -
Macquarie University NSW

Apply Now

Job Details

Full-time
$81,323 - $87,648 a year
2 hours ago

Qualifications

Administrative experience
Human resources
Organisational skills
Communication skills
Workday

Full Job Description

PRIMARY DETAIL

Salary Package: $81,323 - $87,648 (HEW 4) per annum, plus 17% superannuation and annual leave loading
Appointment Type: Full-time (35 hours per week), 12-month fixed term role
Macquarie University, Wallumattagal Campus, North Ryde

An exciting career opportunity for an someone with experience in a HR administration or Contact Centre with a strong customer service focus, to join our HR Shared Services Contact Centre team. This is a 12-month fixed term position, and this role focuses on delivering HR support services, resolving enquiries, and managing escalations across the Macquarie University Group.

Reporting to the Manager (HR Contact Centre), you will be scheduled on the phones and responding to HR enquiries between the operating hours of 8:00 am to 6:00 pm as part of a rotating roster.

Some of your other responsibilities will include:

Provide excellent customer service and transactional support to employees, managers, candidates, and affiliates, referring or escalating as appropriate.
Respond to and resolve enquiries (e.g. written, email, phone, or in-person) within agreed response times or escalate as required.
Assess, communicate and follow-up customer queries and ensure the correct application of the organisational requirements.
Provide efficient, consistent, and accurate transactional processing for Tier 1 and Tier 2 HR operational services.
Track and monitor employee transaction progress and follow up or escalate as required.
Maintain a high-level of data integrity and accuracy within systems.
Maintain accurate filing and storage of employment documentation ensuring record keeping and archiving is maintained in line with internal and external compliance requirements.
Contribute to the implementation of improvements and standardisation of processes and standard operating procedures.

About You

This dynamic and fast-paced role offers the opportunity to work closely with and support a diverse range of staff while building expertise in HR systems, processes, policies, and procedures.

Success in this role requires exceptional attention to detail, strong interpersonal and communication skills, and the ability to quickly develop a thorough understanding of Modern Awards, Enterprise Agreements, and HR policies. Additionally, you should be adept at learning new systems and processes efficiently.

Experience with Workday and Ascender will be highly regarded.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 60 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. Connect with us today.

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the staff benefits on offer.

To Apply

To be considered for this position, please apply online and attach your resume and a separate cover letter that addresses how you meet the below selection criteria (maximum 2 pages):

Undergraduate qualifications (or progress towards completion) in business, human resources, or a related discipline
Knowledge of Modern Awards and Enterprise Agreements and employment legislation
Experience working within a busy and high-volume service environment, and consistently delivering exceptional customer service.
High attention to detail and strong organisational skills with demonstrated ability to meet multiple and conflicting priorities.
Demonstrated technical skills and ability to use systems to support service delivery.
Excellent interpersonal and communication skills (written and verbal) and strong commitment to exceptional service delivery.
Experience in building and maintaining productive working relationships with a range of internal and external stakeholders.

This position requires a criminal record check.

For enquiries, or a confidential conversation about the role please contact Kate Williams, Talent Acquisition Consultant at [email protected].

Applications Close: Friday 12th of June 2026 at 11:59pm (AEST).

*** Applications will be reviewed as they are received, and we reserve the right to progress or decline an application prior to the application closing date. We also reserve the right to close the advertisement early if a sufficient number of qualified applicants is received.***

Why Join Us?

Pre-Employment Checks

Macquarie University/Health cultivates a workplace defined by safety, ethical conduct, and strong integrity. Prior to completion of an offer of employment, preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

Your employment is conditional upon the completion and maintenance of all role-required pre-employment or background checks in terms satisfactory to the University/Health.

If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account.

Applications Close:

12/06/2026 11:59 PM

A Place Where You Belong
At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our Diversity, Inclusion and Belonging Framework.

Flexible Work
At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University.

Apply Now

Refine Your Search

call centre jobs in sydney, nsw

HR Shared Services Assistant (HR Contact Centre)

Full Time - Call Centre Operator/Customer Service

Technical Sales Representative – Industrial Recycling (B2B)

Customer Service Representative

ICT Customer Support Officer

Customer Service Officer

Customer Service Representative - Technical Support

Cold Calling Specialists

Customer Service Officer

Customer Service Officer

Customer Service Officer

Sales Consultant - No Cold Calling!

Customer Service Consultant

Technical Support Representative (TSR) at Teleperformance

Customer Service Representative

Service Desk Analyst

Telephone Fundraiser

Customer Service Specialist

Customer Sales Representative (Inbound Contact Centre)

Customer Engagement Consultant

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