Guiding the future of NSW education
Position details
- Clerk Grade 7/8
- Full-time, Salary: $113,574 to $125,720 p.a. plus employer’s contribution to superannuation and leave loading
- Temporary role up to 30 June 2028
- Close to Wynyard station & hybrid work arrangements available
- Contact for enquiries: Greg Allen-Waters on [email protected]
About us
At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.
We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact, visit our website to learn more about the important work we do.
About the role
We are seeking a collaborative and analytical Technical Business Analyst to play a key role in shaping and improving business systems, processes and services across NESA. Working closely with stakeholders, users and technical teams, you will identify opportunities for improvement, gather and document business requirements, and help deliver solutions that support organisational priorities and enhance service delivery.
This is an exciting opportunity to join a team focused on continuous improvement, innovation and business transformation. You will have the opportunity to work across a diverse range of initiatives, influence decision-making through data-driven insights, and contribute to technology and process improvements that have a meaningful impact across the organisation.
If you’re passionate about solving complex business problems and translating ideas into practical, user-focused technology solutions we would welcome your application!
On a day-to-day basis you will be responsible for:
- Analysing and documenting business processes, system requirements and user needs.
- Translating business requirements into user stories, epics and solution specifications.
- Investigating business problems and recommending fit-for-purpose solutions.
- Analysing data and information to identify trends, risks and improvement opportunities.
- Engaging with stakeholders to gather requirements and support decision-making.
- Providing advice on system enhancements, technical solutions and business improvements.
- Supporting the delivery of change initiatives and continuous improvement activities.
- Building strong stakeholder relationships to support successful business outcomes.
Our ideal candidate will have:
- Experience analysing business processes, gathering requirements and delivering technology-enabled solutions.
- Strong analytical skills with the ability to translate complex information into practical recommendations.
- Experience developing business requirements, user stories and process documentation.
- Proven ability to build trusted stakeholder relationships and communicate with both technical and non-technical audiences.
- Experience identifying opportunities to improve systems, processes and customer outcomes.
- A collaborative approach, with the ability to balance competing priorities and adapt to changing business needs.
- Experience with Microsoft Dynamics 365 Customer Service in a regulated or government setting is highly desirable, with relevant certifications or demonstrated platform expertise preferred.
Essential Requirements:
- Tertiary qualifications in a relevant field or equivalent experience.
- Valid Working with Children Clearance check (WWCC) for paid employment.
Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.
We invite you to download the role description for additional information on the position.
At NESA you will benefit from:
- An organisation where your contribution has a big impact.
- An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
- Flexible working arrangements and generous leave entitlements.
- Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
- Salary packaging options.
- Working in a purpose driven and ethical organisation with committed colleagues.
Ready to join us?
Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for recruitment, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.
For all other candidates:
Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):
- Provide an example of a project where you gathered and documented business requirements for a new or enhanced system, process or service. How did you ensure stakeholder needs were understood, translated into requirements and reflected in the final solution?
- Describe a time when you analysed a complex business problem or process and recommended an improvement or solution. What approach did you take to gather information, engage stakeholders and develop your recommendation, and what was the outcome?
Advice on applying for NSW Public Sector roles
If you need reasonable adjustments for the recruitment process and workplace, please reach out to [email protected]
Close date: Wednesday, 17 June 2026, at 11.59pm AEST
Thank you for your interest, we look forward to receiving your application.
Important information
NESA’s Statement of Commitment to Child Safety
All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.
We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.
Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles
