In-Demand Technical support analyst Jobs in Western Australia

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)
Printforce —Perth Eastern Suburbs WA
- $75,000 - $85,000 a year
- Full-time
- Management
- In-person
- Communication skills
Quick Apply
IT Financial Analyst
APM Group —West Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Agile
- Communication skills
Quick Apply
Desktop Support Analyst
ABN Group —Perth WA
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
Technical Business Analyst
Duxxel Pty Ltd —Perth WA
- From $650 a day
- Full-time
- Hybrid work
- Data analysis skills
- SQL
Quick Apply
6d
Data Analytics Visualisation Analyst
Pyramid Global Technologies —Western Australia
Network Analyst
Cyber Computer Recycling and Disposal Pty Ltd —Canning Vale WA
- $70,000 - $90,000 a year
- Full-time
- Azure
- Administrative experience
- AWS
- Parental leave
Quick Apply
Data Quality Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
6d
BI Analyst
Pyramid Global Technologies —Western Australia
- Computer Science
- Research
- Databases
Data Analyst
Prophix —Perth WA
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Administrative experience
- Gym membership
Quick Apply
Cyber Defence Analyst
Commonwealth Bank —Perth WA
- Full-time
2h
IT Systems Analyst
Northern Star Resources Limited —Goldfields WA
- On call
- Microsoft Office
- No degree
- Communication skills
- Health insurance
- Annual leave
4d
ICT Service Desk Analyst
genU —Perth WA
- $71,786 - $78,355 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance program
Advisory Analyst
Hatch —Perth WA
- Microsoft Excel
- Engineering
- English
Quick Apply
Business Intelligence Analyst
Good Drinks Australia —Palmyra WA
- $85,000 - $95,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
Quick Apply
2d
Data Analyst - AI and Data
EY —Perth WA
- Azure
- AWS
- Recruiting
- Parental leave
10d
Senior Software Support Analyst
Objective Corporation —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
11d
Senior Software Support Analyst
Objective —Perth WA
- Full-time
- Hybrid work
- Administrative experience
- SQL
- AI
- Employee assistance program
11d
Business Analyst
South Metropolitan Health Service —Rockingham WA
- $110,666 - $119,660 a year
- Full-time
- Analysis skills
- Budgeting
- Communication skills
7d
Test Analyst
NGIS Australia —Perth WA
- Full-time
- Hybrid work
- Azure
- Management
- SQL
13d
GIS Analyst
Stantec —Perth WA
- Part-time
- Scripting
- In-person
- Communication skills
- Work from home
- Employee assistance program
9d

I want to receive the latest job alert for technical support analyst in western australia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support analyst jobs near western australia

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

Printforce -
Perth Eastern Suburbs WA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year

Qualifications

Management
DHCP
Incident response
DNS
Diploma
Communication skills
Information Technology

Full Job Description

JOB FUNCTION:

The IT Service Desk Analyst is responsible for providing high-quality support to the Printforce employees. This includes resolving technical issues, answering questions, and providing guidance on the use of the company's systems and applications.

KEY RESPONSIBILITIES:

· Provide first and second level support to employees via phone, email, and chat

· Troubleshoot and resolve technical issues related to the company's systems and applications

· Escalate complex or high priority issues to the appropriate team or vendor for resolution

· Contribute to the development of the company's knowledge base by creating and updating articles

· Participate in the continuous improvement of the company's support processes and procedures

· Adapting client’s existing programs to meet their operation requirements

· installing and downloading required software

MAIN RESPONSIBILITIES:

· Work closely with the IT Systems Administrator to ensure the smooth operation of the IT Service function

· Analyse and resolve incidents on a first response basis

· Obtaining quotes/estimates and ordering of software and hardware as part of request fulfilment

· Be responsible for ordering hardware, stock, and supplies

· Liaison with suppliers and third-party support contacts

· To setup and manage mobile devices

· To adhere to all IT policies and procedures and to ensure all security and confidentiality measures are followed

MEASURES OF PERFORMANCE:

· Resolution targets according to SLAs

· % of incidents resolved in first response

· Reduction in repeat incidents

· Mobile device deployment time from request to operational status

EXPERIENCE/REQUIREMENTS:

Essential:

· Diploma of IT or Overseas Equivalent

· At least 1 year of fulltime work experience in an equivalent position post qualification

· Strong technical skills including understanding of MacOS and Microsoft applications

· Experience using remote management software

· Excellent communication and interpersonal skills

· Ability to diagnose and resolve hardware and software issues efficiently

· Familiarity with basic networking (IT addressing, DNS, DHCP troubleshooting)

· Strong organisation skills with ability to prioritise and multitasking

Do you think you can make a difference and want to be part of an innovative, WA-based, growing company?

Click Apply and submit your current CV along with a 1 page cover letter demonstrating your skills, experience and attributes that would make you a suitable team member.

Pay: $75,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support analyst jobs in western australia

Service Desk Analyst for an Apple-based ICT department (ANZSCO 313112)

IT Financial Analyst

Desktop Support Analyst

Technical Business Analyst

Data Analytics Visualisation Analyst

Network Analyst

Data Quality Analyst

BI Analyst

Data Analyst

Cyber Defence Analyst

IT Systems Analyst

ICT Service Desk Analyst

Advisory Analyst

Business Intelligence Analyst

Data Analyst - AI and Data

Senior Software Support Analyst

Senior Software Support Analyst

Business Analyst

Test Analyst

GIS Analyst

I want to receive the latest job alert for technical support analyst in western australia

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected