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Motel Manager

The Griff Motel
Griffith NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Qualifications

Management
Customer service
Organisational skills
Leadership
Hotel experience
Time management

Full Job Description

About Us

The Griff Motel proudly forms part of the Golden Crown Hotel Group portfolio and is in the heart of the Griffith CBD, the motel is known for its modern renovated rooms, secure parking and convenient location close to restaurants, shops and the train station.

The Golden Crown Hotel Group is a hospitality and accommodation group with interests in regional New South Wales hotels, motels, pubs and gaming venues. The group has developed a reputation for revitalising regional hospitality assets, with a focus on accommodation, food, beverage and entertainment operations across the Riverina region.

About the Role

As the Motel Manager, you will be responsible for the day-to-day management and overall performance of the motel operation. You will ensure the property is maintained to a high standard, guests receive exceptional service, and the business operates efficiently and profitably.

The role requires a proactive and organised leader who can oversee accommodation operations, staff management, financial performance, reservations, guest relations, and property presentation while maintaining a strong focus on customer satisfaction and business growth.

Key Responsibilities

Motel Operations

Oversee the daily operations of the motel including reception, housekeeping, reservations, and guest services
Ensure all rooms, public areas, and facilities are maintained to a high presentation and cleanliness standard
Manage check-in and check-out procedures efficiently and professionally
Maintain high guest satisfaction through excellent customer service and prompt issue resolution
Monitor occupancy levels and assist in implementing strategies to maximise bookings and revenue

Financial & Business Performance

Maintain a sound understanding of motel financial performance including:
Occupancy rates
Average daily rates
Revenue performance
Labour costs
Operational expenses
Profitability targets
Assist in preparing budgets, forecasts, and financial reporting
Identify opportunities to reduce operational costs while maintaining quality standards
Develop and implement ideas to increase trade, occupancy, and overall profitability
Monitor online booking platforms, pricing structures, and competitor activity

Staff Leadership & Management

Recruit, train, mentor, and supervise motel staff
Foster a positive and professional workplace culture
Prepare staff rosters and manage labour costs effectively
Ensure all staff maintain high customer service standards and professionalism

Property Presentation & Maintenance

Ensure the property is consistently clean, organised, safe, and well-maintained
Coordinate maintenance schedules and external contractors when required
Conduct regular inspections of rooms and facilities to maintain quality standards
Ensure compliance with workplace health and safety requirements

Compliance & Administration

Ensure accurate record keeping, reporting, reconciliations, and administrative processes
Oversee reservations systems, invoicing, and payment processing
Handle guest feedback and reviews professionally to maintain strong online ratings and reputation

About You

To be successful in this role, you will ideally possess:

Previous experience in motel, hotel, or accommodation management
Strong leadership and organisational skills
Excellent communication and customer service abilities
Experience managing accommodation booking systems and reservations platforms
Sound financial understanding and ability to manage operational costs and revenue
Strong attention to detail and pride in presentation standards
Ability to work independently and lead a team effectively
A proactive, hands-on, and solutions-focused attitude
Strong problem-solving and time management skills

What We Offer

Competitive salary package negotiable based on experience and proven success
Stable long-term employment within a growing regional hospitality group
Opportunity to make a genuine impact within a respected accommodation business

If you are passionate about hospitality, accommodation operations, and delivering exceptional guest experiences, we would love to hear from you.

Apply now with your resume and cover letter outlining your experience and suitability for the role.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

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