In-Demand Frontline Jobs in Perth, Wa

Lead - Customer Delivery
Water Corporation —Balcatta WA
- $135,693 a year
- Management
- Leadership
- Communication skills
- Annual leave
3d
Storeperson (General) | Perth Airport WA
CEVALogistics —Perth WA
- $33.66 an hour
- Full-time
- Warehouse experience
- Disability insurance
- Parental leave
Customer Care Centre Co-ordinator
Invocare —Subiaco WA
- Weekend availability
- CRM software
- Customer service
- Organisational skills
FDV Intake & Triage Officer
Employment Hero —Baskerville WA
- Full-time
- AI
12h
Child Protection Talent Register
Department of Communities —Perth WA
- $76,912 - $111,000 a year
- Full-time
- Bachelor's degree
- Psychology
- Social Work
Scheduling Team Leader
Amana Living —Perth WA
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
12d
Operational Excellence Manager - WA/SA
EssilorLuxottica —Perth WA
- Communication skills
IT Financial Analyst
APM Group —West Perth WA
- Full-time
- Hybrid work
- Microsoft Excel
- Agile
- Communication skills
Quick Apply
Administrative Assistant
North Metropolitan Health Service —Subiaco WA
- $80,812 - $87,549 a year
- Call employer
4d
Bar Supervisor - Mesh Bar
Crown Resorts —Perth WA
- Full-time
- Organisational skills
- Leadership
- Time management
Health Assessor
Bupa —Perth WA
- Weekend availability
- Customer service
- Paediatrics
Safer Community Officer
Curtin University of Technology —Perth WA
- $66,991 - $72,860 a year
- Full-time
- Customer service
- Databases
- University
6d
Collections Officer (Inbound & Outbound) – APAC Mobility
WEX Inc. —Perth WA
- Full-time
- Management
- Office experience
Operations Manager
KG Talent —Kewdale WA
- Full-time
- Manufacturing
- Communication skills
Quick Apply
Account Manager
PPG —Welshpool WA
- Full-time
Quick Apply
6d
Customer Service Consultant
PTC Phone Tech & Comm —Joondalup WA
- Temporary
- Microsoft Excel
- Sales
- Customer service
- Employee discount
Quick Apply
NDIS Team Leader – SIL & Community Access
Pragma Home Care —Malaga WA
- $33 - $35 an hour
- Temporary
- Hybrid work
- First Aid Certification
- Leadership
- Communication skills
Quick Apply
Cyber Security Talent Community
Western Power —Perth WA
- Part-time
- Parental leave
- Gym membership
Senior Consultant - Health & Government Transformation
Sia —Perth WA
- Full-time
- Microsoft Excel
Quick Apply
Learning Facilitator
Amana Living —Perth WA
- Part-time
- Nursing
- Bachelor's degree
- Employee assistance program
11d

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Lead - Customer Delivery

Water Corporation -
Balcatta WA

Apply Now

Job Details

Permanent
$135,693 a year
3 days ago

Benefits

Annual leave
On-site parking

Qualifications

Management
Leadership
Communication skills

Full Job Description

Apply

Job no: 4332

Category: Customer Service, Contact Centre, and Billing Operations

Permanent Position
$135,693 + Super & Free Onsite Parking
Be part of a great organisation where you can grow your career

Are you ready to thrive?

Customer Service is the face of Water Corporation, dealing with account enquiries through to complex water and wastewater faults. It's no easy task! To ensure we have the right team to support our frontline colleagues, Customer Service has been on a journey of transformation, and new opportunities have been created.

The Customer Service team is more than just a group of individuals. They are a dynamic group that ignites enthusiasm, drives innovation, and sparks meaningful change. Committed to their shared vision, they thrive on open communication, one team culture, and a deep understanding of their customer's needs.

A role at Water Corporation can unlock the door to ongoing long-term career development opportunities; we also support training and development, flexible work arrangements, health and lifestyle programs and generous company benefits.

What the role will involve:

We have a permanent Lead, Customer Delivery opportunity within our Customer Delivery team.

Reporting to the Manager – Customer Delivery, you’ll be leading a team that manages and supports the customer experience when things don’t go as planned in the field.

This team is responsible for providing support, expert advice, and resolution of complex customer issues within the Perth metropolitan region.

Using your strong customer and people-focused skills, you’ll lead, guide and coach your team in understanding customer context, assessing situations and applying sound decision making principles to deliver solutions that balance customer and business needs. You will deliver optimised processes and support efficient workflow management.

From your strong leadership background, you’ll manage collaborative engagement with members of your team, as well as building and managing relationships with key internal stakeholders to ensure business outcomes are achieved.

Key skills and experience:

From your extensive leadership background, you will thrive in coaching and developing people to enhance business capability and deliver excellent customer service.

You’ll have a relevant degree and/or substantial experience in dealing with customer issues management and leading customer-focused teams within a large multi-disciplined organisation.

You will have a strong focus on continuous improvement and demonstrated experience in process improvement and workflow management.

Because you’re a natural thinker, you’ll have the ability to understand complex operating environments and have the ability to think outside the box to deliver solutions to challenging problems.

You will have experience operating in regulated environments and delivering solutions in line with legislative and regulatory compliance.

You are an effective communicator across all levels and have excellent written and verbal communication skills. You understand the importance of relationships and have considerable experience building collaborative working relationships with internal and external stakeholders.

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Applications close 19 June 2026.

Real benefits that matter

Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Generous co-contribution superannuation scheme, which offers up to 15.5%. This includes an 11.5% standard employer contribution, plus an additional 2% employer co-contribution that matches your own 2% contribution.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave

Discover more benefits we offer to support the unique and individual ways our employees live.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [email protected] or 9420 2000.

To read our diversity and inclusion statement, please visit our website

Published on 05 Jun 2026, 10:33 AM

Apply Now

Refine Your Search

frontline jobs in perth, wa

Lead - Customer Delivery

Storeperson (General) | Perth Airport WA

Customer Care Centre Co-ordinator

FDV Intake & Triage Officer

Child Protection Talent Register

Scheduling Team Leader

Operational Excellence Manager - WA/SA

IT Financial Analyst

Administrative Assistant

Bar Supervisor - Mesh Bar

Health Assessor

Safer Community Officer

Collections Officer (Inbound & Outbound) – APAC Mobility

Operations Manager

Account Manager

Customer Service Consultant

NDIS Team Leader – SIL & Community Access

Cyber Security Talent Community

Senior Consultant - Health & Government Transformation

Learning Facilitator

I want to receive the latest job alert for frontline in perth, wa

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