In-Demand Senior associate engineer Jobs in Parramatta, Nsw

Incident Management Engineer, AWS Incident Detection and Response
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Weekend availability
- AWS
- Analysis skills
- Leadership
5d
Senior/ Associate Fire Protection Engineer, Building Services - Hybrid
WSP Australia —Sydney NSW
- Full-time
- Hybrid work
- Employee stock purchase plan
Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales
HD IT —Parramatta NSW
- $115,000 - $135,000 a year
- Full-time
- Hybrid work
- Azure
- SharePoint
- AI
Quick Apply
Geo-environmental Engineer - Senior to Associate
WSP —Sydney NSW
- Management
- Communication skills
- Employee stock purchase plan
Senior Associate Civil Structural Engineer
Beca —Sydney NSW
- Full-time
- Business development
- Parental leave
7d
Consulting – Consultant to Director
KPMG —Sydney NSW
- $60,000 - $200,000 a year
- Full-time
- CRM software
- ERP systems
- SQL
- Parental leave
Associate Director - Mechanical Engineer (Buildings)
AECOM —Sydney NSW
- Full-time
- Hybrid work
- Leadership
- Communication skills
Associate/Senior Associate Environmental Scientist - Contaminated Land
Tetra Tech —Sydney NSW
- Engineering
- Communication skills
- Employee stock purchase plan
- Parental leave
Lead the Future of Transport – Associate to Associate Director (Building Services Engineering) - Hybrid
WSP Australia —Sydney NSW
- Contract
- Hybrid work
- Engineering
- Leadership
- Communication skills
- Employee stock purchase plan
Senior Structural Engineer - Building Structures
Arcadis —Sydney NSW
- AutoCAD
- Engineering
- Business
Senior Mechanical Engineer, Water
WSP —Sydney NSW
- Bachelor's degree
- Leadership
- Communication skills
- Employee stock purchase plan
- Parental leave
Associate Systems Engineer
Amazon Support Services Pty Ltd —Sydney NSW
- Full-time
- Computer Science
- Software troubleshooting
- AWS
Senior Identity Engineer
Versent —Sydney NSW
- Full-time
- AWS
- Agile
Senior Customer Success Engineer
Veeam Software —North Sydney NSW
- AI
- Health insurance
- Employee assistance program
Senior Maintenance Technician
Leidos —Sydney NSW
- Full-time
- Engineering
- Associate degree
- Annual leave
Graduate / Junior Systems Administrator
FOUR NINES PTY LTD —Bella Vista NSW
- Full-time
- Hybrid work
- Azure
- Computer Science
- Administrative experience
Quick Apply
Solutions Engineer
Cloudera —Sydney NSW
- Full-time
- Remote
- Customer service
- SQL
- Analysis skills
- Annual leave
10d
Senior Hydraulic Engineer, Building Services
WSP Australia —Sydney NSW
- Full-time
- Engineering
- Leadership
- Employee stock purchase plan
Principal Mechanical Engineer (Buildings)
Stantec —St Leonards NSW
- Part-time
- Engineering
- Communication skills
- Work from home
- Employee assistance program
Geo-Environmental Engineer - Senior to Senior Associate level - Hybrid
WSP Australia —Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee stock purchase plan
- Parental leave

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senior associate engineer jobs near parramatta, nsw

Incident Management Engineer, AWS Incident Detection and Response

Amazon Web Services Australia Pty Ltd -
Sydney NSW

Apply Now

Job Details

Full-time
5 days ago

Qualifications

ITIL Certification
Incident management
AWS Certification
AWS
Analysis skills
Leadership
Communication skills

Full Job Description

DESCRIPTION

ABOUT US

Amazon has built a reputation for excellence with a mission to be the earth’s most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. Amazon Web Services (AWS) is carrying on that tradition while leading the world in cloud technologies.

The AWS Incident Detection and Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by working closely with customers to develop runbooks and response plans customized to the context of each workload onboarded to the service. Onboarded workloads are monitored 24x7 by a team of Incident Management Engineers (IMEs) to detect and engage customers on a call bridge within 5 minutes of a critical alarm.

ABOUT YOU

Incident Management Engineers have a broad skill set with demonstrated career progression and a proven track record of delivering results. The successful candidate will possess strong analytical acumen, solid technology experience, superb business judgment, strategic account ownership and a propensity to dive deep to solve complex problems. You will also have a passion for creating/providing a world class experience for our customers. The candidate must understand the competitive and industry landscape and must have the leadership presence and communication skills to effectively work with customers at all levels of their organization. You must be a self-starter and able to execute at both a tactical and strategic level – with a strong attention to detail. This is a global role that requires excellent written and verbal communication skills and a passion and desire for leading the resolution of critical incidents. Your decisions are not only fundamental to helping protect our most critical customers but will help maintain the health of AWS customers worldwide.

Finally, you are passionate about technology with a desire to learn more and do more with AWS.

ABOUT THE ROLE

AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for an Incident Management Engineer to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Key job responsibilities
Every day will bring new and exciting challenges that include elements of:

Drive the resolution of large scale customer impacting incidents as part of a team rotation
Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
Contribute to Problem Records for customers
Conduct continuous real-time proactive monitoring of customer metrics
Prioritize, manage, and own emerging and developing customer issues from start to finish
Monitor and manage communications during high impact events via relevant channels
Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
Lead projects and remote teams to drive operational improvements
Create and review documentation; design/influence new standard operating procedures
Identify and troubleshoot recurring platform issues and own projects to drive improvements
Mentor peers in your areas of technical and operational strength
Perform other duties as required by the organisation

Please note that while this role is open to applicants in Sydney or Melbourne, as a follow-the-sun organisation, IMEs work the core hours of 9am-5pm AEST regardless of location. Successful applicants will be required to work some weekends (Sunday to Thursday, or Tuesday to Saturday), and public holidays.

BASIC QUALIFICATIONS

3+ years demonstrable Major Incident / Problem Manager Experience for organizations that run mission critical applications

PREFERRED QUALIFICATIONS

Experience driving collaborative projects from conception to delivery
Industry specific accredited certification(s) such as the AWS Associate level certifications
Knowledge of ITIL/Lean Processes
Ability to work in ambiguous environments
Demonstrated critical thinking and logical problem solving skills
Familiarity operating or designing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies
Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

senior associate engineer jobs in parramatta, nsw

Incident Management Engineer, AWS Incident Detection and Response

Senior/ Associate Fire Protection Engineer, Building Services - Hybrid

Senior MSP Engineer (L3) | Escalations, Projects + Pre Sales

Geo-environmental Engineer - Senior to Associate

Senior Associate Civil Structural Engineer

Consulting – Consultant to Director

Associate Director - Mechanical Engineer (Buildings)

Associate/Senior Associate Environmental Scientist - Contaminated Land

Lead the Future of Transport – Associate to Associate Director (Building Services Engineering) - Hybrid

Senior Structural Engineer - Building Structures

Senior Mechanical Engineer, Water

Associate Systems Engineer

Senior Identity Engineer

Senior Customer Success Engineer

Senior Maintenance Technician

Graduate / Junior Systems Administrator

Solutions Engineer

Senior Hydraulic Engineer, Building Services

Principal Mechanical Engineer (Buildings)

Geo-Environmental Engineer - Senior to Senior Associate level - Hybrid

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