In-Demand Service desk engineer Jobs in Parramatta, Nsw

Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Alexandria NSW
- $90 - $105 a year
- Full-time
- Customer service
- Databases
- Machine learning
Quick Apply
Desktop support Engineer Win 10 migration/Hypercare support
Total IT Global —Sydney NSW
- $60,000 - $75,000 a year
- Contract
- In-person
Quick Apply
13h
L1 Service Desk/ICT Systems Test Engineer
Infotrust —Sydney NSW
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Software troubleshooting
- SharePoint
- Parental leave
- Free food
Quick Apply
Junior IT Systems Engineer
Infiinty Group —Norwest NSW
- $70,000 - $75,000 a year
- Full-time
- Microsoft Office
- No degree
- In-person
Quick Apply
Service Desk / Onsite Engineer (MSP)
VISITS —Sydney NSW
- Weekend availability
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
- Work from home
Quick Apply
7h
Desktop Support Engineer L1
Total IT Global —Barangaroo NSW
- $200 - $230 a day
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick Apply
3d
Infrastructure Support Engineer (L2)
The Missing Link —Sydney NSW
- Hybrid work
- Azure
- Management
- Communication skills
- Free food
Quick Apply
Tier 1 - Systems Engineer
Macquarie Technology Group —Macquarie Park NSW
- Contract
- Communication skills
System Administrator (Hybrid)
Imagine Communications —Belrose NSW
- Full-time
- Azure
- Management
- Salesforce
Smart Systems Support Engineer
Tecco Intelligence Group Pty Ltd —St Leonards NSW
- $75,000 - $90,000 a year
- Part-time
- Construction site
- Construction
- In-person
- Travel reimbursement
- Free food
Quick Apply
Network Operations Engineer
Qube Research & Technologies —Sydney NSW
- On call
- Research
Quick Apply
Systems Engineer
Compnow —Alexandria NSW
- Communication skills
- Employee discount
Quick Apply
IT Engineer
ROLLER —Sydney NSW
- Azure
- Analysis skills
- POS
- Work from home
- Parental leave
Quick Apply
Client Technical Support
IRI Worldwide (Australia) —Blenheim Road NSW
- Hybrid work
- Bilingual
- Spanish
- Computer Science
- Annual leave
- Parental leave
Quick Apply
Endpoint Security Analyst
Accenture —Sydney NSW
- Full-time
- Analysis skills
- On-the-job training
- Parental leave
IT Support Engineer
Total IT Global —Sydney NSW
- Contract
- Customer service
- Microsoft Office
- Communication skills
Quick Apply
Continuous Improvement Manager
Interflow —Girraween NSW
- Full-time
- Leadership
- Communication skills
- On-the-job training
- Work from home
IT Support Engineer (Level 1)
The Missing Link —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free food
Quick Apply
Senior Network Engineer
CoStar Group —Sydney NSW
- Full-time
- Computer science
- Azure
- AWS
Head of Engineering
Open —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- Financial services
- AI
- Work from home
- Parental leave
Quick Apply
1d

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Service Desk Engineer

TechConnect IT Solutions PTY Ltd -
Alexandria NSW

Quick Apply

Job Details

Permanent | Full-time
$90 - $105 a year

Qualifications

Asset management
Desktop support
Customer service
Databases
Machine learning
ITIL
IT support
Organisational skills
Communication skills
Mobile devices
Analytics

Full Job Description

Service Desk Engineer

Location: Sydney

About the Team (TechConnect)

TechConnect IT Solutions, an AWS Advanced Consulting Partner is made up from a team of problem-solvers, innovators and deep thinkers. We simplify complex and raw data problems, transforming them into actionable insights that help drive ongoing success for our clients.

With migration, deep data science expertise in databases, analytics, machine learning, and gaming. TechConnect provides architectural solutions and services to our clients to ensure a cost optimised architecture that delivers highly available, scalable, and secure cloud architectures.

Our Vision is to create a company that everybody loves. We have an energetic work environment that builds and grows knowledge, where we always strive to delight our customers and never settle for ordinary.

The values that guide us: Care, Collaboration, Commitment, Creativity and Clarity.

About the role

We are seeking an experienced and customer-focused Service Desk Engineer to provide high-quality onsite and remote IT support within a fast-paced, professional environment. This role is based full-time at a customer site in Sydney and plays a critical part in ensuring reliable, efficient, and user-friendly IT services.

The successful candidate will act as the local IT presence, working closely with the IT Manager as part of the regional service desk, coordinating with specialist support teams, and external partners to deliver timely resolutions, maintain IT assets, and ensure a positive end-user experience.

Key Responsibilities IT Support and Collaboration

Provide day-to-day onsite IT support a part of a regional Service Desk function and in consultation with Local IT Manager.
Deliver hands-on support for incidents, service requests, and technical issues, including meeting and event support where required.
Work collaboratively with remote service desk teams, second-line support partners, and service owners to drive fast and effective issue resolution.
Support and maintain end-user computing devices, mobile devices, and local infrastructure components.
Administer end-user accounts, access, and permissions across relevant tools and platforms, in line with established processes and standards.
Follow and contribute to Incident, Request, Problem, Change, Knowledge, and Asset Management processes.
Assist with end-user onboarding and offboarding, including IT setup and adherence to global standards.

End-User Devices and Hardware

Maintain accurate and up-to-date IT asset records within approved asset management tools.
Deploy, refresh, and replace end-user devices, peripherals, and mobile equipment.
Coordinate hardware repairs, replacements, and return-to-vendor (RMA) processes.
Ensure meeting rooms, collaboration spaces, and IT facilities meet defined technical standards.

Local IT Project Support

Assist with local IT-related projects and initiatives as required.
Coordinate with external vendors and service providers such as audio-visual, telecommunications, and digital signage partners.

Key Outcomes and Measures of Success

Stable, secure, and well-maintained workplace IT infrastructure.
High levels of end-user satisfaction through timely, professional, and customer-oriented support.
Consistent compliance with service delivery standards, processes, and documentation requirements.
Accurate ticket management, reporting, and handover of unresolved work.
Proactive communication with end users regarding progress and resolution of issues.
Effective monitoring and maintenance of workplace devices and assets, including remediation of compliance or audit findings.
Strong working relationships with end users, peers, and partner teams.

Skills and Experience

Proven experience in a Service Desk, Desktop Support, or End-User Computing role.
Strong troubleshooting skills across Windows and macOS environments.
Experience supporting laptops, desktops, mobile devices, peripherals, and meeting room technology.
Familiarity with ITSM tools and ITIL-based service management practices.
Excellent communication and customer service skills.
Ability to work independently in an onsite role while collaborating with remote teams.
Strong organisational skills and attention to detail, particularly in asset and ticket management.

What We Offer

An onsite role in a dynamic and professional working environment.
Opportunity to work closely with regional and global IT teams.
Exposure to a broad range of IT technologies, tools, and support scenarios.
A role where customer experience, ownership, and quality of service truly matter.

If you are a hands-on IT professional who enjoys working directly with users, solving problems, and being the trusted local IT presence, we would love to hear from you.

Company Overview

At TechConnect, we help businesses unlock the insights that are hidden in their data and use cloud technology to make their world better. From developing more efficient processes that save time and money to creating new technologies that help solve global and social issues.

Quick Apply

Refine Your Search

service desk engineer jobs in parramatta, nsw

Service Desk Engineer

Desktop support Engineer Win 10 migration/Hypercare support

L1 Service Desk/ICT Systems Test Engineer

Junior IT Systems Engineer

Service Desk / Onsite Engineer (MSP)

Desktop Support Engineer L1

Infrastructure Support Engineer (L2)

Tier 1 - Systems Engineer

System Administrator (Hybrid)

Smart Systems Support Engineer

Network Operations Engineer

Systems Engineer

IT Engineer

Client Technical Support

Endpoint Security Analyst

IT Support Engineer

Continuous Improvement Manager

IT Support Engineer (Level 1)

Senior Network Engineer

Head of Engineering

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