In-Demand service manager Jobs in ballarat, vic

Branch Technical Officer
State Revenue Office —Ballarat VIC
- $100,894 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
2d
Manager, Professional Practice -Langi Kal Kal Prison
Department of Justice and Community Safety —Ballarat VIC
- $116,413 - $140,849 a year
- Full-time
- Leadership
3d
OSHC Coordinator- Lucas, VIC
The Extend Group —Lucas VIC
- $45.46 an hour
- Monday to Friday
- Management
- Master's degree
- Bachelor's degree
- Paid training
Quick Apply
9d
Store Manager - Ballarat
Ampol Retail Store —Ballarat VIC
- $65,000 - $82,000 a year
- Management
- Merchandising
- POS
- Fuel card
- Parental leave
Quick Apply
Recruiter
Brandt Tractor —Ballarat VIC
- Full-time
- Administrative experience
- Recruiting
- Organisational skills
Quick Apply
9d
Shift Supervisor
Guzman y Gomez —Wendouree VIC
- Part-time
- Supervising experience
- Leadership
- Employee assistance program
Quick Apply
Senior Learning Consultant
State Revenue Office —Ballarat VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Negotiation
5d
Pathways and Transitions Officer
Federation University Australia —Ballarat VIC
- $95,177 a year
- Full-time
- Research
- Senior Secondary Certificate of Education
- Communication skills
2d
Store Manager - Ballarat
Ampol —Ballarat VIC
- $65,000 - $82,000 a year
- Full-time
- Management
- Merchandising
- POS
- Fuel card
- Parental leave
Ward Clerk
Grampians Health —Ballarat VIC
- Part-time
- Customer service
- Communication skills
4d
Senior Provision and Planning Officer
Department of Education —Ballarat VIC
- $116,413 - $140,849 a year
- Full-time
- Hybrid work
- Communication skills
10d
Manager- Switchboard & Admissions
Grampians Health —Ballarat VIC
- Full-time
- Front desk
- Communication skills
Business Manager
Government schools —Ballarat VIC
- Full-time
- Leadership
- Communication skills
3d
Ward Clerk - Operating Suite
Grampians Health —Ballarat VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
3d
Support Officer, Systems
Federation University Australia —Ballarat VIC
- $82,344 a year
- Full-time
- Customer service
- Research
- Organisational skills
10d
Credentialing Administration Assistant
Grampians Health —Ballarat VIC
- $29.57 an hour
- Part-time
- Administrative experience
- Data entry
- Computer skills
13d
Planning Manager-Wendouree
Ventia Pty Limited —Wendouree VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Full Time Chef
Ballarat and District Trotting Club —Redan VIC
- $76,600 - $80,000 a year
- Weekend availability
- Hospitality
- In-person
- Communication skills
Quick Apply
13d
Regional Safety Coordinator
Brandt Tractor —Ballarat VIC
- Full-time
- Analysis skills
- No degree
- Communication skills
Quick Apply
Service Manager
Brandt Tractor —Ballarat VIC
- Full-time
- Management
- Leadership
- Communication skills
- Employee assistance program
- Opportunities for advancement
Quick Apply

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service manager jobs near ballarat, vic

Branch Technical Officer

State Revenue Office -
Ballarat VIC

Apply Now

Job Details

Full-time
$100,894 a year
2 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Branch Technical Officer

At least one (1) fixed term role (up to 12 months) in the Customer Services Branch, Business Revenue and Customer Services Division
Salary $100,894 plus 12% superannuation - VPS Grade 4
Based in Ballarat, with hybrid working arrangements

What we offer

The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.

We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.

Find out more about working at the SRO at Careers | State Revenue Office, or via our LinkedIn page.

The opportunity

The Customer Services Branch at the State Revenue Office is a modern contact centre environment, and the Branch Technical Officers provide contact centre and knowledge support to the Customer Service Officers. This will include taking escalations, managing quality, designing and delivering training, and providing up-to-date specialist taxation advice.

Reporting to a Team Leader, you will be responsible for:

Resolving, and assisting others with complex and tax technical matters, including escalations across multiple revenue lines
Communicating directly with customers in relation to complex queries via phone and email
Performing phone call, chat and email quality assurance
Delivery of coaching to improve agent performance across quality, customer service and technical capability outcomes
Design and delivery of training for multiple revenue lines

Who we are looking for

To be successful in this role, you will be someone that is:

Passionate about coaching and supporting others to be their best and fostering an environment of continuous learning and improvement
An effective communicator and able to communicate clearly both verbally and in writing
Experienced in managing complex or technical enquiries and providing specialist advice to internal and external customers
Curious by nature and motivated to look for ways to make things better, faster and easier for customers, agents and the SRO
Confident and resilient who thrives on overcoming challenges and obstacles

How to apply

Submit an application via the `Apply now' button by 11.59pm on Sunday 21 June 2026.

You will need to:

upload a cover letter outlining your skills and experience,
and a resume.

More information

You can find out more about this role via the position description. You can also contact Jonathon Everard, Branch Manager, on 9628 0279.

If you require any adjustments to assist you throughout the recruitment process, or you need a copy of this advertisement in an accessible format, email [email protected].

Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.

This role may be subject to a probation period.

#S-DNI

Apply Now

Refine Your Search

service manager jobs in ballarat, vic

Branch Technical Officer

Manager, Professional Practice -Langi Kal Kal Prison

OSHC Coordinator- Lucas, VIC

Store Manager - Ballarat

Recruiter

Shift Supervisor

Senior Learning Consultant

Pathways and Transitions Officer

Store Manager - Ballarat

Ward Clerk

Senior Provision and Planning Officer

Manager- Switchboard & Admissions

Business Manager

Ward Clerk - Operating Suite

Support Officer, Systems

Credentialing Administration Assistant

Planning Manager-Wendouree

Full Time Chef

Regional Safety Coordinator

Service Manager

I want to receive the latest job alert for service manager in ballarat, vic

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