In-Demand service desk support Jobs in south australia

APS 4 Service Desk Officer
Department of Veterans' Affairs —Greater Adelaide SA
- $85,610 - $91,309 a year
- Salesforce
7d
Service Desk Officer
Uniting Communities —Adelaide SA
- Full-time
- Communication skills
- Parental leave
IT Operations & Support Officer
TeamViewer Pty Ltd —Adelaide SA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- In-person
- Work from home
Quick Apply
Service Desk Manager
First Focus —Adelaide SA
- $110,000 - $145,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Communication skills
- Paid training
Quick Apply
IT Support Officer
Northline —Greater Adelaide SA
- $76,515 - $86,515 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Support Technician
First Focus —Adelaide SA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- AI
- Paid training
Quick Apply
7d
Retail Planogram Merchandiser - Port Augusta - SA
CROSSMARK Australia —Port Augusta SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Specialist IT Operations
BHP —Olympic Dam SA
- Day shift
- Communication skills
- Parental leave
10d
Retail Merchandiser - Millicent - SA
CROSSMARK Australia —Millicent SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
1d
Retail Planogram Merchandiser - Mount Barker - SA
CROSSMARK Australia —Mount Barker SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Administration Officer - Naracoorte Casual Pool
SA Health —South Australia
- $30.01 - $32.28 an hour
- Administrative experience
- Front desk
- Communication skills
- Employee assistance program
Retail Planogram Merchandiser - Aberfoyle Park - SA
CROSSMARK Australia —Aberfoyle Park SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
3d
Retail Merchandiser - Cumberland Park - SA
CROSSMARK Australia —Cumberland Park SA
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
3d
Customer Service Officer - Casual Pool 2025-2026
SA Health —Adelaide SA
- $30.01 - $32.28 an hour
- Customer service
- Administrative experience
- Communication skills
- Health insurance
- Employee assistance program
Applications Support Analyst
Babcock International —Adelaide SA
- ERP systems
- Administrative experience
- Communication skills
- Parental leave
2d
IT Systems Administrator | Journey Beyond
Journey Beyond —Adelaide SA
- Full-time
- Resort
- Parental leave
- Employee assistance program
Quick Apply
1d
Operations Centre Weekend Coordinator
BGIS —Greater Adelaide SA
- $57,800 - $71,400 a year
- Weekends only
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee assistance program
3d
Deployment Technician
Compnow —Whyalla SA
- Urgently hiring
- Customer service
- Communication skills
- Employee discount
Quick Apply
6d
Systems Administrator
William Buck SA —Greater Adelaide SA
- Full-time
- Azure
- Computer Science
- Education
Quick Apply
Receptionist
Bupa —Modbury Heights SA
- Full-time
- Health insurance
14d

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service desk support jobs near south australia

APS 4 Service Desk Officer

Department of Veterans' Affairs -
Greater Adelaide SA

Apply Now

Job Details

$85,610 - $91,309 a year
7 days ago

Qualifications

Jira
Salesforce

Full Job Description

Location: Adelaide, SA – Brisbane, QLD – Canberra, ACT - Melbourne, VIC
Salary Range: $85,610 - $91,309 + Attractive Superannuation
This vacancy has been identified to participate in VetPaths

Open Arms is the gateway for veterans and their families to access services, including counselling, to improve their mental health and wellbeing. It promotes and provides mental health and wellbeing services toward improved outcomes and quality of life for veterans and their families. This is achieved through providing client centered, trauma informed, recovery oriented, needs driven and compassionate care, informed by the voice of the community.

The Business Operations Branch provides administrative and business support to Open Arms counselling services and the Division.

This role is responsible for the day-to-day operations of Open Arms’ Case Management System (CMS) Support Helpdesk (the Helpdesk). The Helpdesk services all Open Arms staff and external Outreach Provider Contractors in relation to technical issues and queries about the CMS (Salesforce).

This role reports directly to the Service Desk Team Leader and is a critical role for Open Arms, given the centrality of the system to almost all Open Arms services.

DUTIES

As an APS 4 Service Desk Officer you will be required to

Supervise the running of routine reports and quality assure report output
Assist in the documenting of processes and procedures for routine and ad hoc reports
Identify and support the training needs of staff in the Helpdesk.
Assist in escalated system tickets/issues and escalate to technical and non-technical staff as required.
Create and update manuals and Service Desk task cards when needed in collaboration with the team, including general overview, Outreach and billing processes, invoicing and all records management processes on the system
Check billing invoices for system errors and data errors
Identify and implement business improvements and system changes
Create new worker profiles in-system
Provide CMS access to staff and contractors
Respond to password queries and process queries and assist CMS users with issues in the system
Monitor team inboxes and JIRA to prioritise queries and respond accordingly
Make changes to worker profiles in-system as needed
Respond to other tickets/system queries as raised, or escalate if required.

ELIGIBILITY

Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).
Any successful candidate external to DVA offered employment will be required to undergo a pre-engagement screening check, even if they have a security clearance. The screening check is conducted in accordance with the Australian Government Protective Security Policy Framework requirements.
Any successful candidate will also be required to obtain and/or maintain, a baseline Vetting (AGSVA) security clearance as a minimum.

NOTES

This recruitment process may be used to fill ongoing and/or non-ongoing position/s. For more information about the role, please see the .

A merit pool of suitable applicants may be created which may be used to fill future ongoing and non-ongoing vacancies should they become available over the next 18 months.

Successful applicants engaged into the APS will be subject to a probation period.

We welcome people with diverse skills, experiences and perspectives. DVA is committed to building a workforce that reflects the community we serve and encourages applications from:

Veterans and former Australian Defence Force members, whose skills and experience are highly valued across the APS
Aboriginal and Torres Strait Islander peoples
People with disability
People who identify as LGBTQIA+
People from culturally and linguistically diverse backgrounds

We are a Veteran Employer of Choice! This means you benefit from a workplace actively supporting veterans and families of veterans – one that understands and values military experience. You’re joining an organisation publicly recognised for its commitment to fostering veteran-friendly employment pathways and long-term career success.

The Australian Public Service (APS) values the unique skills, perspectives, and experiences that veterans gain during their Australian Defence Force (ADF) employment and encourage veterans to apply. Support may be available to veterans transitioning to meaningful APS careers through participation in VetPaths, which offers veterans an opportunity to participate in a six-month program offering formal learning and development, career mentoring and activities for wellness and peer support.

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme, you will be invited to participate in further assessment activities for the vacancy if you choose to opt-in to the scheme, declare you have a disability and meet the minimum requirements for the vacancy. All requests for reasonable adjustments will be considered and managed in consultation with you.

Apply Now

Refine Your Search

service desk support jobs in south australia

APS 4 Service Desk Officer

Service Desk Officer

IT Operations & Support Officer

Service Desk Manager

IT Support Officer

Support Technician

Retail Planogram Merchandiser - Port Augusta - SA

Specialist IT Operations

Retail Merchandiser - Millicent - SA

Retail Planogram Merchandiser - Mount Barker - SA

Administration Officer - Naracoorte Casual Pool

Retail Planogram Merchandiser - Aberfoyle Park - SA

Retail Merchandiser - Cumberland Park - SA

Customer Service Officer - Casual Pool 2025-2026

Applications Support Analyst

IT Systems Administrator | Journey Beyond

Operations Centre Weekend Coordinator

Deployment Technician

Systems Administrator

Receptionist

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