In-Demand technical lead Jobs in melbourne vic

Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom Australia PTY Ltd —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Quick Apply
Technical Lead
Tes Global —Melbourne VIC
- Full-time
- Computer science
- Management
- Computer Science
Quick Apply
Manhattan Lead
HCLTech - Australia and New Zealand —Melbourne VIC
- From $150,000 a year
- Full-time
- Hybrid work
- Management
- APIs
- Leadership
- Parental leave
Quick Apply
Melbourne SEO Lead
Prosperity Media —Melbourne VIC
- $140,000 - $150,000 a year
- Full-time
- Hybrid work
- Public speaking
- Business development
- Training & development
- Referral program
Quick Apply
Technical Support Lead
INEOS Automotive —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Office
- Microsoft Office
Quick Apply
Technical Architect
Qalibre Solutions —Melbourne VIC
- $178,570 - $214,285 a year
- Full-time
- Bachelor's degree
- No degree
- APIs
Quick Apply
Roasting Lead
Allpress Espresso —Reservoir VIC
- Full-time
- Employee assistance program
Quick Apply
Technical Project Coordinator
PMY Group —Melbourne VIC
- Analysis skills
- Communication skills
Technical Lead
Prezzee —Melbourne VIC
- Vital signs
- AWS
- AI
- Work from home
- Parental leave
Technical Project Manager
Tata Consultancy Services —Melbourne VIC
Senior Product Support Manager
SoftVence Digital Solutions —Melbourne VIC
- $8,000 - $9,800 a month
- Full-time
- CRM software
- Supervising experience
- Business Administration
Quick Apply
Technical Support Team Lead (24/7 Operations)
Kapsch TrafficCom AG —Melbourne VIC
- Full-time
- Management
- Employee assistance program
Project Manager
Department of Education —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
5d
Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract
Tesla —Cremorne VIC
- Full-time
12d
Technical Lead
Slater and Gordon —Melbourne VIC
- Hybrid work
- Azure
- DevOps
- APIs
- Parental leave
Head of Technology - Modern Workplace
Head Office St Kilda Rd —Melbourne VIC
- Leadership
- Communication skills
Production Superintendent (Vermont, VIC)
CSR —Vermont VIC
- Full-time
- Management
- Manufacturing
Quick Apply
Consultant, Change and Improvement
Deakin University —Melbourne VIC
- $118,801 - $136,018 a year
- Full-time
- Hybrid work
- Parental leave
- Employee discount
5d
Subsurface Tower lead
Tata Consultancy Services —Melbourne VIC
- Leadership
Workshop Controller - Melbourne
Splend —Melbourne VIC
- Full-time
- Electrical experience
- AI
- Employee assistance program
Quick Apply

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Technical Support Team Lead (24/7 Operations)

Kapsch TrafficCom Australia PTY Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time

Benefits

Birthday leave
Employee assistance program
Opportunities for promotion

Qualifications

Management
Technical support
ITIL

Full Job Description

We are seeking an experienced Service Delivery Team Lead to lead and manage the VIC Services & Maintenance (S&M) portfolio.

Reporting into the regional leadership team, this role will provide end-to-end accountability for operational performance, customer satisfaction, and continuous improvement, while working closely with Engineering, Projects, Commercial, and Field Services teams.

Your responsibilities:

Service Delivery & Contract Governance

Provide overall accountability for the delivery of S&M contracts, ensuring compliance with SLAs, KPIs, safety, and regulatory obligations.
Lead contract performance management, including budget control, forecasting, risk management, and commercial governance.
Act as the senior escalation point for operational, technical, and customer issues.
Ensure adherence to ITIL-aligned incident, problem, change, and service continuity processes.

Operational Performance & Reliability

Drive service reliability and availability through structured maintenance strategies and data-driven decision making.
Monitor and analyse key performance indicators (e.g. availability, MTTR, MTBF, fault trends) and implement improvement plans.
Oversee asset lifecycle management in collaboration with Engineering and Field Services.

Customer & Stakeholder Management

Build and maintain strong, trust-based relationships with key government and industry clients.
Lead service review meetings, performance reporting, and governance forums.
Represent Kapsch as the primary operational interface for VIC S&M customers.

Financial & Commercial Management

Own the operational budget for the VIC S&M portfolio, including cost control, revenue assurance, and margin performance.
Support tendering activities, contract renewals, and variations in collaboration with Sales and Commercial teams.
Ensure accurate internal reporting and contribution to regional business planning.

People Leadership

Lead and develop operational and support teams, fostering a culture of safety, accountability, and continuous improvement.
Ensure workforce capability, succession planning, and skills development aligned with current and future contract needs.

Process Improvement & Compliance

Drive alignment with global Kapsch processes, tools, and governance frameworks.
Ensure compliance with safety, quality, and information security standards (including ISO-aligned practices).
Support transition of new projects into steady-state operations, ensuring operational readiness and supportability.

Your porfile:

Proven experience in a Service Delivery TL, Technical Support Team Lead (24/7 Operations), or similar role within complex, multi-contract environments (ideally transport, infrastructure, or technology services).
Strong background in IT / OT service operations and Level 2/3 support environments.
Demonstrated capability in managing large portfolios with full accountability for performance, cost, and customer outcomes.
Sound knowledge of ITIL service management practices and contract governance.
Experience working with safety-critical systems and regulated environments.
Commercial acumen with the ability to manage budgets, forecasts, and contract performance.
Excellent stakeholder engagement skills, with the ability to operate confidently at executive and client level.
Leadership style that promotes collaboration, accountability, and continuous improvement.

What We Offer:

Hybrid and supportive team environment.
Ongoing professional development through internal and external learning platforms.
Employee Assistance Program for you and your immediate family.
Opportunities for career progression within an international organisation.
Paid Birthday Leave and Christmas Special Leave.
Company-sponsored social and end-of-year events.

How to apply:

We welcome all applicants with the required qualifications including Australia’s first peoples and those on bridging visa and permanent resident visa. Candidates progressing to the pre-employment stage must present evidence of right to work in Australia and consent to obtaining additional checks that may include identity, verification, reference checks, criminal background checks, visa/immigration checks, and verification of academic qualifications.

If this sounds like an opportunity that suits you, please click the link below to apply. We look forward to receiving your interest!

Please no agency applications.

Quick Apply

Refine Your Search

technical lead jobs in melbourne vic

Technical Support Team Lead (24/7 Operations)

Technical Lead

Manhattan Lead

Melbourne SEO Lead

Technical Support Lead

Technical Architect

Roasting Lead

Technical Project Coordinator

Technical Lead

Technical Project Manager

Senior Product Support Manager

Technical Support Team Lead (24/7 Operations)

Project Manager

Industry & Talent Engagement Lead (Skilled Trades), 12 Month Contract

Technical Lead

Head of Technology - Modern Workplace

Production Superintendent (Vermont, VIC)

Consultant, Change and Improvement

Subsurface Tower lead

Workshop Controller - Melbourne

I want to receive the latest job alert for technical lead in melbourne vic

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