In-Demand workforce manager Jobs in alexandria nsw

Workforce Management Manager
Teachers Mutual Bank —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Leadership
13d
Team leader
NSW Department of Communities and Justice —Redfern NSW
- $129,000 - $142,000 a year
- Call employer
- Customer service
- Leadership
- Employee assistance program
16h
Release Manager
Cognizant —Sydney NSW
- Full-time
- Hybrid work
7d
Performance Manager
Certis Group —Mascot NSW
- Leadership
- Communication skills
- Opportunities for advancement
7d
Change Manager
Standards Australia —Sydney NSW
- Contract
- Management
- Communication skills
Quick Apply
Scheduling and Admin Support Officer
Uniting NSW.ACT —Leichhardt NSW
- Full-time
People Experience Manager
Certis Group —Macquarie Park NSW
- AI
- Opportunities for advancement
Change Manager
O'Brien Glass Industries Limited —Padstow NSW
- Full-time
- Communication skills
Workplace Experience Facilities Manager | Mon - Fri, Full Time | North Sydney, NSW
Sodexo —North Sydney NSW
- Full-time
Quick Apply
Manager RTO
Australian College of Nursing —Sydney NSW
- $130,795 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d
Workplace Relations Investigations Manager
Crown Resorts —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Employee discount
2d
People & Culture Manager
Datacom —Sydney NSW
- Hybrid work
- AI
- Communication skills
- Negotiation
Quick Apply
NDIS Operations Manager
Ablepoint Australia —Zetland NSW
- $40 - $45 an hour
- Management
- Team management
- In-person
Quick Apply
Manager REZ Coordination
Energy Corporation of NSW —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- No degree
13d
Business Support Manager
NSW Department of Communities and Justice —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Hybrid work
- Communication skills
5d
Senior Facilities Manager ACT/NSW/QLD
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Customer service
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
14d
Learning and Development Manager
Museum of Applied Arts and Sciences —Sydney NSW
- $129,464 - $142,666 a year
- Temporary
14d
GUCCI Team Manager
Gucci —Sydney NSW
- Weekend availability
- Leadership
Manager, Emergency Management
Transport For NSW —Mascot NSW
- $158,393 - $177,399 a year
- Full-time
- Management
6d
Executive Officer, Mindgardens
NSW Health —Randwick NSW
- $66.69 - $75.76 an hour
- Temporary
- Employee assistance program
- Gym membership
7d

I want to receive the latest job alert for workforce manager in alexandria nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

workforce manager jobs near alexandria nsw

Workforce Management Manager

Teachers Mutual Bank -
Sydney NSW

Apply Now

Job Details

Permanent | Full-time
13 days ago

Qualifications

Microsoft Excel
Call centre
Forecasting
Organisational skills
Leadership

Full Job Description

Workforce Management Manager

Call Centre & Customer Service
Manager
Sydney
Permanent / Full Time

21/5/2026

Hybrid and flexible working
We've won World's Most Ethical Companies award and are B-Corp certified
Barangaroo location

About the Role
As the Workforce Management (WFM) Manager you will lead forecasting, scheduling and real-time workforce optimisation for a 70-seat+ call centre. This role is responsible for ensuring the right people are in the right place at the right time to meet service level targets, optimise productivity, support employee experience and deliver efficient customer outcomes. The WFM Manager will partner closely with operations leaders to balance customer demand, staffing costs, compliance requirements and service performance.

Key responsibilities

Own the end-to-end workforce management cycle, including forecasting, capacity planning, roster design, intraday management and performance reporting.
Analyse historical call volume, handling time, shrinkage and seasonal trends to produce accurate short-, medium- and long-term forecasts.
Develop efficient schedules and rosters that align staffing levels with customer demand, service level objectives and budget parameters.
Monitor real-time performance and make intraday adjustments to improve coverage, schedule adherence, occupancy and customer experience.
Work closely with contact centre leaders to plan leave, training, coaching, meetings and offline activity with minimal service impact.
Provide regular insights and recommendations on staffing risks, productivity opportunities, recruitment requirements and operational improvement initiatives.
Establish and maintain WFM governance, processes and reporting standards to improve planning accuracy and decision-making.
Lead, coach and develop any WFM analysts or planners, while building workforce planning capability across the broader operation.
Partner with operations, HR, talent acquisition and training teams on headcount planning, onboarding timelines and ramp-up assumptions.
Ensure workforce planning practices align with relevant workplace policies, service commitments and applicable employment obligations.

About you

Proven experience in workforce management, workforce planning or resource planning within a call centre or contact centre environment.
Strong understanding of forecasting methodologies, scheduling principles and real-time performance management.
Experience working with contact centre KPIs such as service level, average speed of answer, average handling time, abandonment, occupancy and adherence.
Demonstrated ability to interpret data, identify trends and translate analysis into practical operational actions.
Strong stakeholder management skills, with the ability to influence operational leaders and collaborate across functions.
Advanced Excel and reporting capability; experience with WFM platforms such as NICE, Verint, Calabrio or Genesys is highly desirable.
People leadership experience is preferred, particularly in managing analysts, planners or real-time teams.
Strong organisational skills, attention to detail and the ability to manage competing priorities in a fast-paced environment.

About us
Australian Mutual Bank has merged with Teachers Mutual Bank Limited and we are now part of the wider TMBL group, strengthening our ability to deliver meaningful value to members, support our communities, and create long‑term opportunity for our people.

At our Bank, social responsibility is built-in, not bolted on and drives our business practices, people, and products. We are proud to serve some of Australia's essential workers in education, emergency services and healthcare.

We believe they deserve a bank that does good for their community. We have been named one of the World's Most Ethical Companies for ten years in a row and are a Certified B Corp Bank.

Our employees embrace our organisation's values of passion, advocacy and sustainability, and contribute to a diverse and inclusive workplace culture founded on mutual respect, equality and a focus on striving to deliver exceptional member service. We are an Employer of Choice, promote Diversity and Inclusion, and follow EEO principles by appointing on merit

Apply Now

Refine Your Search

workforce manager jobs in alexandria nsw

Workforce Management Manager

Team leader

Release Manager

Performance Manager

Change Manager

Scheduling and Admin Support Officer

People Experience Manager

Change Manager

Workplace Experience Facilities Manager | Mon - Fri, Full Time | North Sydney, NSW

Manager RTO

Workplace Relations Investigations Manager

People & Culture Manager

NDIS Operations Manager

Manager REZ Coordination

Business Support Manager

Senior Facilities Manager ACT/NSW/QLD

Learning and Development Manager

GUCCI Team Manager

Manager, Emergency Management

Executive Officer, Mindgardens

I want to receive the latest job alert for workforce manager in alexandria nsw

Related Searches

Explore jobs in more locations

Workforce Management Manager

Job Seeker Tools

Employer Tools

Browse

Stay Connected