In-Demand Senior claims manager Jobs in Sydney Nsw

Senior Claims Case Manager
MetLife —Sydney NSW
- Full-time
- Case management
- Communication skills
- Time management
- Parental leave
- Employee assistance program
10d
Senior Consultant or Manager - Insurance Claims Transformation Business Analyst
EY —Sydney NSW
- Recruiting
- AI
- Leadership
- Parental leave
Senior Manager, Head of Industrial Relations ANZ
Uber —Sydney NSW
- Full-time
- Leadership
Senior Claims Manager or Claims Manager (Civil claims) - Sydney
Avant —Sydney NSW
- Full-time
- Communication skills
- Time management
- Employee assistance program
4d
Technology Focused Senior Consultant or Manager - Insurance Claims Transformation Business Analyst
EY —Sydney NSW
- Recruiting
- AI
- Analytics
- Parental leave
Senior Claims Manager
EML —Sydney NSW
- Full-time
- Communication skills
- Work from home
- Parental leave
Senior Witness Assistance Service Officer (Sydney)
Director of Public Prosecutions, Office of the —Sydney NSW
- $113,574 - $125,720 a year
- Case management
- Social Work
10d
Senior Case Manager Level 1
Allianz —Sydney NSW
- Full-time
- Hybrid work
Senior Witness Assistance Service Officer (Regional Group)
Director of Public Prosecutions, Office of the —Sydney NSW
- $113,574 - $125,720 a year
- Full-time
- Case management
- Social Work
- Travel reimbursement
11d
Senior Commercial Project Manager
Siemens —Sydney NSW
- Full-time
- Finance
- Accounting
- Communication skills
- Parental leave
- Employee discount
14d
Claims Lead
TransGrid —Sydney NSW
- Analysis skills
- Construction
- Leadership
- Parental leave
Senior Project Manager
EML —Sydney NSW
- Full-time
- Agile
- In-person
- AI
- Work from home
- Parental leave
Senior Commercial Manager
CJC Management —Sydney NSW
- Full-time
- Negotiation
Senior Product Manager
Timescapes —Sydney NSW
- Full-time
- Hybrid work
- Research
- Bachelor's degree
- AI
- Health insurance
- Parental leave
Quick Apply
Senior Case Manager
Gallagher Bassett —Parramatta NSW
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Employee stock purchase plan
- Health insurance
Senior Service Delivery Coordinator
Downer Group —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Senior Account Manager
Brennan IT —Sydney NSW
- Full-time
Manager, Eligibility Dispute Review
iCare External —Sydney NSW
- Hybrid work
- Office
- Analysis skills
- Team management
6d
Executive Officer
NSW Police Force —Surry Hills NSW
- $113,574 - $125,720 a year
- Full-time
10d
Senior Claims Consultant - Retail Income Protection Claims
TAL —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Time management
Quick Apply

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Senior Claims Case Manager

MetLife -
Sydney NSW

Apply Now

Job Details

Full-time
10 days ago

Benefits

Parental leave
Employee assistance program
Paid volunteer leave
Life insurance

Qualifications

Case management
Communication skills
Time management

Full Job Description

General Information

Location

Sydney, New South Wales

Working Schedule

Full-Time

Work Arrangement

Hybrid

Relocation Assistance Available

Posted Date

29-May-2026

Job ID

18155

Description and Requirements

We’re looking for experienced and motivated Case Managers to join us at a pivotal time in our digital transformation journey. In this role, you’ll manage a portfolio of complex life insurance claims – primarily across Group but Retail experience is also highly valued. You’ll be empowered to use your technical skills to assess claims in line with policy intent, while supporting customers through critical life moments with empathy and professionalism. This is a great opportunity to be a part of a team that’s modernising the way we deliver claims, placing customer outcomes, efficiency and integrity at the centre of everything we do.

Principal Responsibilities:

Technical expertise: Proactively manage and assess a portfolio of claims end to end, develop, recommend and implement case management strategies to drive sustainable outcomes and consumer expectations adhering to the policy definitions, philosophies, risk management meeting SLAs and other core claims metrics (includes claims handling requirements around claim strategy, financial, medical and eligibility assessments). With a strong digital focus, you’ll use our claims platform and tools to support high-quality, efficient assessments.
Customer experience and communication: Proven ability to communicate professionally claims decisions and updates written and verbal (include strong telephony standards). Deliver a consistently high standard of service by communicating with empathy, clarity, and professionalism. You’ll provide timely updates, transparent decisions, and personalised support, ensuring members feel informed and cared for throughout their claims journey. Your communication style will support our customer-first values while meeting both compliance and service expectations.
Delegation of Authority (DA): Currently holds a DA with consistent pass QA outcomes in their portfolio
Risk management: drives and adheres to all claims related regulatory and compliance requirements eg LICOP timeframes and set MetLife SLA decision timeframes. Recognise, categorise and prioritise claims in accordance with business needs and Fund partner expectations
Collaboration/culture: Work collaboratively with all stakeholders (internal and external) to establish and maintain relationships with Claimants, Financial Advisers, Distribution as applicable as well as drive an inclusive workplace culture (strong team player)
Time management: proven time management skills with demonstrated ability to prioritise work in a changing environment
Continuous improvement: Identify opportunities to improve how we assess and manage claims, whether through streamlining processes, clarifying communications, or leveraging system capabilities. You’ll work with your leader to share these ideas, contributing to our broader goal of enhancing both the customer and case manager experience.
Complaints: Respond and manage escalations and complaints relevant to the team’s portfolio

Qualifications and Experience:

Experience managing life insurance claims, ideally with 3+ years’ experience within a Group Insurance environment (TPD, IP, Death).
Work with minimal supervision and currently holds a DA across all Group product lines (can prove current DA held).
Sound understanding of relevant legislation, policy definitions, and the claims assessment process.
Proven ability to interpret complex information and make evidence-based, defensible decisions.
Strong communication skills, with the ability to explain outcomes clearly and support customers with empathy.
Comfortable working with digital systems and open to adapting to new technology and ways of working.
A collaborative team player who contributes positively to team culture and supports shared goals
Demonstrated resilience and adaptability when managing complex cases, competing priorities , and change.
Tertiary qualifications in a relevant field (e.g., allied health, legal, business, insurance) are desirable but not essential.

To Be Successful You Will Deliver:

End to end management of life insurance claims (TPD, IP and Death), ensuring assessments align with policy terms, claims philosophy and risk frameworks.
Completion of MetLife Claims Accreditation Program to attain DA within 3 months of employment commencement with MetLife.
Quality decisions supported by sound analysis of medical, vocational, and financial information.
Customer-first outcomes by balancing empathy, compliance, and commercial considerations.
Strong adherence to service level agreements (SLAs), quality standards, and customer satisfaction (CSAT) measures.
Effective written and verbal communication that clearly outlines the decision rationale and next steps.
Positive engagement with internal and external stakeholders, including medical providers, trustees, and reinsurers.
Active contribution to a team environment that values professionalism, accountability, and continuous improvement.

Benefits We Offer

When you join MetLife Australia, you are joining a company that demonstrates holistic care and wellbeing for employees with benefits and programs that address physical, mental, social and financial health. We offer life insurance benefits, generous paid parental leave, market leading menopause and fertility leave, car leasing and more. As well as Employee Assistance Program (EAP), access to 360Health medical support, volunteer leave and study assistance.

About MetLife

Recognised on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Diversity Council of Australia Inclusive Employer Award, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Apply Now

Refine Your Search

senior claims manager jobs in sydney nsw

Senior Claims Case Manager

Senior Consultant or Manager - Insurance Claims Transformation Business Analyst

Senior Manager, Head of Industrial Relations ANZ

Senior Claims Manager or Claims Manager (Civil claims) - Sydney

Technology Focused Senior Consultant or Manager - Insurance Claims Transformation Business Analyst

Senior Claims Manager

Senior Witness Assistance Service Officer (Sydney)

Senior Case Manager Level 1

Senior Witness Assistance Service Officer (Regional Group)

Senior Commercial Project Manager

Claims Lead

Senior Project Manager

Senior Commercial Manager

Senior Product Manager

Senior Case Manager

Senior Service Delivery Coordinator

Senior Account Manager

Manager, Eligibility Dispute Review

Executive Officer

Senior Claims Consultant - Retail Income Protection Claims

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