In-Demand senior client services manager Jobs in melbourne vic

Senior Product Support Manager
SoftVence Digital Solutions —Melbourne VIC
- $8,000 - $9,800 a month
- Full-time
- CRM software
- Supervising experience
- Business Administration
Quick Apply
Senior Client Services Manager
Findex —Melbourne VIC
- Full-time
- Management
- Microsoft Office
- Team management
- Work from home
Organisational Design Specialist / Lead (Senior Consultant / Manager)
EY —Melbourne VIC
- Data analysis skills
- Analysis skills
- Recruiting
- Parental leave
Transaction Services Specialist | Associate Director / Senior Manager | Deals
PWC Australia —Southbank VIC
- Analysis skills
- AI
- Annual leave
- Parental leave
Senior Manager - Performance
atWork Australia —Melbourne VIC
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Quick Apply
3h
Client Relationship Manager / Senior Client Relationship Manager
Allens —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Health insurance
- On-the-job training
Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Senior Facilities Manager -VIC/TAS/SA/WA
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Administrative experience
- AI
- Health insurance
- Parental leave
Quick Apply
14d
Expressions of Interest | Senior Consultant to Senior Manager | Value Creation Services
BDO —Melbourne VIC
- Full-time
- Health insurance
- On-the-job training
Operations Manager
Probe CX —Melbourne VIC
- Full-time
- Data analysis skills
- Budgeting
- Communication skills
Senior Facility Manager
Cushman & Wakefield —Melbourne VIC
- Full-time
- Leadership
- Communication skills
- Hospital experience
Quick Apply
Management Consulting - Expression of Interest
Grant Thornton Australia —Melbourne VIC
- Full-time
- Master's degree
- Business development
- Analysis skills
- Parental leave
- Gym membership
Senior Case Manager|Navigator
Anglicare Victoria —Melbourne Western Suburbs VIC
- From $110,000 a year
- Full-time
- Working with children
- Case management
- Communication skills
- Employee assistance program
9d
Senior Manager, Practice Operations & Performance
Focus Financial Partners —Melbourne VIC
- Management
- Leadership
General Manager - VIC/SA
Kinyara Health —Melbourne VIC
- Full-time
Senior Customer Success Manager
Mentorloop —Melbourne VIC
- $10,000 - $12,500 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
6d
Intermediate / Senior Auditor
BG Private —Hawthorn VIC
- Full-time
- Leadership
- Gym membership
Senior Manager AMEP and Central Mallee Region
AMES Australia —Melbourne VIC
- $123,627 a year
- Full-time
- Business development
- Education
- Business
- Employee assistance program
- Employee discount
2d
Senior Manager, Enterprise B2B (Sydney or Melbourne)
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Sales
- ERP systems
- Leadership
13d
Senior Divisional (Operations) Manager
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Leadership
- Communication skills
17h

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senior client services manager jobs near melbourne vic

Senior Product Support Manager

SoftVence Digital Solutions
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time
$8,000 - $9,800 a month

Qualifications

CRM software
Supervising experience
Customer relationship management
Business Administration
Business
Leadership
Communication skills
Information Technology

Full Job Description

Job Summary

SoftVence Digital Solutions is seeking an experienced and customer-focused Senior Product Support Manager to lead product support operations, improve service delivery processes, and oversee client support performance across the organization.

This role is ideal for a professional who enjoys managing support teams, solving operational challenges, and enhancing customer experience through efficient product support strategies. The successful candidate will work closely with technical teams, operations staff, and leadership to ensure high-quality support services, strong client satisfaction, and continuous operational improvement.

We are looking for a proactive leader with strong communication skills, operational management experience, and the ability to manage fast-paced support environments while maintaining excellent service standards.

What You'll Do

Oversee daily product support and customer service operations
Supervise support workflows, ticket management, and escalation processes
Monitor support performance metrics and service quality standards
Collaborate with technical and operational teams to resolve client issues efficiently
Improve product support procedures and operational workflows
Support onboarding and training activities for support team members
Prepare operational reports, support summaries, and performance updates for leadership
Ensure timely resolution of customer concerns and service requests
Coordinate cross-functional communication related to support operations
Identify opportunities to improve customer satisfaction and operational efficiency
Maintain accurate operational documentation and support records
Assist with strategic planning and continuous improvement initiatives

Requirements

5+ years of experience in product support, customer operations, technical support management, or service operations
Previous leadership or supervisory experience preferred
Strong communication and customer relationship management skills
Excellent organizational and problem-solving abilities
Experience managing support workflows, reporting, and operational coordination
Ability to manage multiple operational priorities in a fast-paced environment
Experience with CRM systems, support platforms, and reporting tools preferred
Professional and customer-focused approach to operational leadership
Degree in Business Administration, Information Technology, Operations Management, or related field preferred

Why Work With Us

At SoftVence Digital Solutions, we believe excellent support experiences are essential to long-term client success. We provide a collaborative and growth-focused environment where employees are encouraged to contribute ideas, improve processes, and develop professionally.

Our organization values teamwork, innovation, operational excellence, and customer satisfaction. You will have the opportunity to lead meaningful support initiatives while working alongside experienced professionals in a dynamic business environment.

Pay: $8,000.00 – $9,800.00 per month

Work Location: In person

Quick Apply

Refine Your Search

senior client services manager jobs in melbourne vic

Senior Product Support Manager

Senior Client Services Manager

Organisational Design Specialist / Lead (Senior Consultant / Manager)

Transaction Services Specialist | Associate Director / Senior Manager | Deals

Senior Manager - Performance

Client Relationship Manager / Senior Client Relationship Manager

Senior Manager, Practice Operations & Performance

Senior Facilities Manager -VIC/TAS/SA/WA

Expressions of Interest | Senior Consultant to Senior Manager | Value Creation Services

Operations Manager

Senior Facility Manager

Management Consulting - Expression of Interest

Senior Case Manager|Navigator

Senior Manager, Practice Operations & Performance

General Manager - VIC/SA

Senior Customer Success Manager

Intermediate / Senior Auditor

Senior Manager AMEP and Central Mallee Region

Senior Manager, Enterprise B2B (Sydney or Melbourne)

Senior Divisional (Operations) Manager

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