In-Demand cybersecurity policy Jobs in victoria

Customer Success Advocate
Mimecast —Victoria
- $80,000 - $100,000 a year
- Full-time
- CRM software
- Salesforce
- Bachelor's degree
1h
Principal Cybersecurity Incident Analyst
NTT DATA —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Writing skills
Principal Cybersecurity Incident Analyst
NTT Ltd —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Writing skills
Sr Analyst Cybersecurity Operations
Agrium Asia Pacific Limited —Docklands VIC
- $114,701 - $172,051 a year
- Full-time
- Management
- Computer Science
- Scripting
- Parental leave
Principal Threat Intelligence Analyst, Google Threat Intelligence Group
Google —Victoria
- Full-time
- Remote
- Master's degree
- Bachelor's degree
- No degree
8d
Sr Analyst Cybersecurity Operations
Nutrien Ag Solutions —Docklands VIC
- Full-time
- Management
- Computer Science
- Scripting
- Parental leave
Cybersecurity Architecture Lead
Health Employees Superannuation Trust Australia —Melbourne VIC
- AWS
- APIs
- AI
- Parental leave
- Employee assistance program
Assessment and Authorisation
Accenture —Ballarat VIC
- Full-time
- Education
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
ICT Technical Analyst (AI, Cyber Security Assurance & Compliance)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
Network Engineer_Full Time_Melbourne, VIC
Estia Health —Melbourne VIC
- $98,080 - $122,600 a year
- Full-time
- Engineering
- Bachelor's degree
- No degree
- Employee assistance program
- Gym membership
Cyber Managed Services - Cyber Defence, Solution & Offering Lead (Oceania)
EY —Melbourne VIC
- Recruiting
- AI
- Communication skills
- Parental leave
Network Administrator
BluBiz Solutions —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Computer Science
- English
Quick Apply
8d
IoT Field Engineer
Yarra Valley Water —Melbourne VIC
- $120,537 - $130,306 a year
- Full-time
- Hybrid work
- Management
- Engineering
- Administrative experience
- Annual leave
- Work from home
9d
Cyber Security Specialist
Bega Cheese —Port Melbourne VIC
- Full-time
- AI
- Communication skills
Molecular Pathology Strategy Project Officer
Peter MacCallum Cancer Centre —Parkville VIC
- Up to $11,660 a year
- Call employer
- Hybrid work
- Azure
- Computer Science
- Laboratory experience
- Annual leave
Junior Legal Counsel
BYD Australia —Mulgrave VIC
- Manufacturing
- AI
- Leadership
Cyber Awareness and Governance Manager
Epworth —Melbourne VIC
- Full-time
- Computer Science
- Analysis skills
- Presentation skills
Quick Apply
Senior Product Security Engineer
Airwallex —Melbourne VIC
- $150,000 - $220,000 a year
- Full-time
- Google Suite
- Computer Science
- Salesforce
Principal Security Consultant, AuNZ, Mandiant Consulting, Google Cloud
Google —Docklands VIC
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
9d
Principal Engineer Systems - Cyber (Melbourne FL)
Northrop Grumman —Melbourne VIC
- $98,400 - $147,600 a year
- Overtime
- Azure
- Doctoral degree
- Engineering
- Disability insurance
- Health insurance
15h

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Customer Success Advocate

Mimecast -
Victoria

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year
1 hour ago

Qualifications

CRM software
Salesforce
Bachelor's degree
AI
Business
Communication skills

Full Job Description

Mimecast was born in 2003 with a focus on delivering relentless protection. Each day, we take on cyber disruption for our tens of thousands of customers around the globe; always putting them first, and never giving up on tackling their biggest security challenges together. We are the company that built an intentional and scalable design ideology that solves the number one cyberattack vector – email. We continuously invest to thoughtfully integrate brand protection, security awareness training, web security, compliance and other essential capabilities. Mimecast is here to protect large and small organizations from malicious activity, human error and technology failure; and to lead the movement toward building a more resilient world.

About the position:

The CS Advocate will be a resource who will be a part of the Global SMB Customer Success Team and focus on ensuring customer delight. The CS Advocate will be responsible as the first point of contact to assist their customers based on individual customer needs. It is a demanding role with many outcomes expected. It requires a highly organized and efficient individual with strong communication skills, good business acumen, sound technical orientation and the ability to multi-task. This is a global role and may require later shifting to overlap with US trading hours.

What You’ll Do

Mitigate risk associated with you account set to improve Gross Revenue Retention.
Manage relationships with key stakeholders within a large volume account set.
Understand customer goals and challenges to provide tailored solutions and recommendations.
Manage onboarding, training, and integration processes for new customers in the account set.
Proactively monitor customer usage, health, and performance metrics to identify opportunities for

improvement.

Engage with customers to gather feedback, address concerns, and drive adoption.
Develop and execute customer success plans aligned with the account patch's business objectives.
Collaborate with the sales team to identify upselling, cross-selling, and contract renewal opportunities.
Advocate for customers within the company, representing their interests and feedback.
Collaborate with the product team to provide insights for enhancements and new features.
Contribute to customer success resources, such as knowledge base articles and case studies.

What You’ll Need:

Proven experience in customer success or account management within a SaaS or technology company Ideally coupled with 2+ years dependent on sector experience.
Strong understanding of customer success/account management principles, methodologies, and best practices. Ideally, previous experience managing 300-400 accounts.
Excellent interpersonal and communication skills.
Analytical mindset and ability to leverage data for decision-making.
Results-oriented with a focus on customer satisfaction, retention, and revenue growth.
Self-motivated and able to work independently while collaborating effectively.
Experience managing a large volume account set is preferred.
Familiarity with AI tools and Salesforce CRM software and Gainsight platforms is a plus.
Bachelor's degree in business or related field (or equivalent work experience)

The base salary range for this position is $80k $100k plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Apply Now

Refine Your Search

cybersecurity policy jobs in victoria

Customer Success Advocate

Principal Cybersecurity Incident Analyst

Principal Cybersecurity Incident Analyst

Sr Analyst Cybersecurity Operations

Principal Threat Intelligence Analyst, Google Threat Intelligence Group

Sr Analyst Cybersecurity Operations

Cybersecurity Architecture Lead

Assessment and Authorisation

ICT Technical Analyst (AI, Cyber Security Assurance & Compliance)

Network Engineer_Full Time_Melbourne, VIC

Cyber Managed Services - Cyber Defence, Solution & Offering Lead (Oceania)

Network Administrator

IoT Field Engineer

Cyber Security Specialist

Molecular Pathology Strategy Project Officer

Junior Legal Counsel

Cyber Awareness and Governance Manager

Senior Product Security Engineer

Principal Security Consultant, AuNZ, Mandiant Consulting, Google Cloud

Principal Engineer Systems - Cyber (Melbourne FL)

I want to receive the latest job alert for cybersecurity policy in victoria

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