In-Demand government customer service Jobs in melbourne vic

Customer Contact Officer
Serco Plc —Melbourne VIC
- Full-time
- Remote
- Communication skills
- Work from home
- Employee assistance program
NDIS Support Coordinator
Sunshine Mentoring Services —Melbourne VIC
- $55 - $75 an hour
- Part-time
- Bilingual
- Customer service
- Microsoft Office
Quick Apply
7d
Customer Support Specialist
Carbon Savers —Collingwood VIC
- $33 an hour
- Full-time
- CRM software
- Customer service
- Analysis skills
- Referral program
- Free food
Quick Apply
6d
Case Manager & Case Management Associate - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Case management
- Communication skills
- Time management
Project Administrator
Victoria Police —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Analysis skills
12d
Capability & People Experience (CAPE) Partner
Aussie Broadband —Melbourne VIC
- Full-time
- In-person
- Annual leave
- Parental leave
Property Services Officer
Department of Agriculture, Fisheries and Forestry —Melbourne VIC
- $80,371 - $87,496 a year
- Customer service
- Microsoft Office
9d
Fleet Allocator
Linfox —Laverton North VIC
- Full-time
- Parental leave
1d
Project Support Officer
Department of Education —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
5d
Advisor, Customer Service
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- Leadership
- Communication skills
7d
Project Officer
Victorian School Building Authority —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
6d
Customer Service Officer
Parks Victoria —Melbourne VIC
- $48,412 - $59,033 a year
- Customer service
- Communication skills
- Outdoor work
7d
System Administrators TSPV
Leidos —Melbourne VIC
- Full-time
- Management
- Databases
- Administrative experience
- Annual leave
Asset Protection Officer
Linfox —Essendon Fields VIC
- Full-time
Service Delivery Lead
Leidos —Melbourne VIC
- Full-time
- Annual leave
Customer Engagement Officer
Department of Justice and Community Safety —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Writing skills
- Business Administration
- Business
12d
Project Officer
Department of Education —Melbourne City Centre VIC
- Full-time
6d
Pensions Administrator
Link Group —Docklands VIC
- Leadership
Part-Time Assistant / Operations Support
Architel Networks —St Kilda VIC
- $49,900.00 - $79,247.32 a year
- Part-time
- Customer service
- Research
- In-person
Quick Apply
3d
Manager, Relocatables Team
Victorian School Building Authority —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Communication skills
6d

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government customer service jobs near melbourne vic

Customer Contact Officer

Serco Plc -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

100% work from home or the potential to work from our Dandenong contact centre (VIC)
Access to our extensive benefits including our rewards and discounts program
A friendly and diverse team with inclusivity and care at the heart of everything we do
Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence
Access to Sonder, our 24/7 Employee Assistance Program, for you and your family.

Make an impact at Serco
Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability.

You’ll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward.

We’re proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills.

As a Customer Contact Officer, you’ll make a real difference in the lives of people with disability by:

Responding to inbound calls and email inquiries regarding support and services associated with our client’s public service
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service
Summarising customers interactions in writing in our operating systems

Serco is a place for you
If you’re passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you!

You could be a great fit if you have:

Clear written and verbal communication skills
Empathy, resilience and a genuine desire to help others
A willingness to learn how to navigate multiple screens and information systems… we support your development, so you’ll be ready and confident from day 1
Comfort working within structured procedures and guidelines
To be eligible, you must be an Australian citizen and be willing to:
Complete pre-employment checks, including security and police clearance
Provide evidence of a safe, private workspace at home (photo required)
Complete a short skills assessment and attend an information session about working in a virtual contact centre

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone.

If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at [email protected] or call 1300 306 120. A member of our team will be in touch to assist you.

Impact a better future at Serco.

Apply Now

Refine Your Search

government customer service jobs in melbourne vic

Customer Contact Officer

NDIS Support Coordinator

Customer Support Specialist

Case Manager & Case Management Associate - Expression of Interest

Project Administrator

Capability & People Experience (CAPE) Partner

Property Services Officer

Fleet Allocator

Project Support Officer

Advisor, Customer Service

Project Officer

Customer Service Officer

System Administrators TSPV

Asset Protection Officer

Service Delivery Lead

Customer Engagement Officer

Project Officer

Pensions Administrator

Part-Time Assistant / Operations Support

Manager, Relocatables Team

I want to receive the latest job alert for government customer service in melbourne vic

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