In-Demand senior client service representative Jobs in sydney, nsw

Senior Client Service Representative
SITA Switzerland Sarl —North Sydney NSW
- Full-time
- Hybrid work
- Management
- Communication skills
- Work from home
- Employee assistance program
14d
Talent Acquisition & Onboarding Specialist - Sydney, Australia
Accommodations Plus International —Sydney NSW
- $85,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Managed Services COO
Ericsson —Sydney NSW
- Contract
- Nursing
- Analysis skills
- Business
5d
Senior Technical Support Representative
LearnUpon —Sydney NSW
- Contract
- CRM software
- Salesforce
- Databases
- Annual leave
7d
Engagement Director
Future Secure AI —Sydney NSW
- AI
- Leadership
Quick Apply
Senior Sales Representative
Turbo Air Pty Ltd —Auburn NSW
- $90,000 - $100,000 a year
- Full-time
- Hospitality
- Sales
- Business development
Quick Apply
14d
Senior Sales Representative, Sydney
Arealytics —Sydney NSW
- $130,000 - $180,000 a year
- Full-time
- CRM software
- Google Suite
- Management
Quick Apply
Sr. Workplace Experience & Operations Coordinator
Cushman & Wakefield —Sydney NSW
- Full-time
- Communication skills
Quick Apply
6d
Principal, APAC Partner Enablement
Klaviyo —Sydney NSW
- $148,000 - $222,000 a year
- Presentation skills
- AI
- Leadership
Quick Apply
Sales and Marketing Manager
MW Marine —Spit Junction NSW
- $90,000 - $110,000 a year
- Full-time
- Management
- Sales
- Marketing
Quick Apply
8d
Engagement Lead - AU & NZ
Future Secure AI —Sydney NSW
- Machine learning
- AI
- Leadership
Quick Apply
Account Director - Sydney, Australia
Accommodations Plus International —Mascot NSW
- Full-time
- Microsoft Excel
- Customer service
- Office
Technical Implementation Project Manager
Accommodations Plus International —Sydney NSW
- Weekend availability
- PMP
- English
- Education
- Annual leave
Regulatory Compliance Lead - Australia & Singapore
Corpay —Sydney NSW
- Full-time
- Writing skills
- Communication skills
Quick Apply
Senior Sales Representative
Wolters Kluwer —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
- Work from home
- Parental leave
3d
Senior Compliance Manager
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Financial services
- Leadership
Quick Apply
7d
Senior Counsel
Visa AP (Australia) Pty Ltd —Sydney NSW
- Full-time
- Management
- No experience needed
- Analysis skills
Senior Business Development Representative
Wayflyer PTY Limited —Sydney NSW
- $70,000 - $80,500 a year
- Full-time
- Sales
- English
- Master's degree
- Health insurance
- Annual leave
Quick Apply
Data Center, Area General Manager -Pacific
CBRE —Sydney NSW
- Full-time
- Microsoft Office
- Master's degree
- Business development
1d
Business Development Executive
Axiom —Sydney NSW
- Hybrid work
- Microsoft Office
- Bachelor's degree
- No degree
Quick Apply
1d

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Senior Client Service Representative

SITA Switzerland Sarl
North Sydney NSW

Apply Now

Job Details

Permanent | Full-time
14 days ago

Benefits

Work from home
Employee assistance program

Qualifications

Jira
Power BI
Management
Incident management
CISSP
CISM
Nessus
ITIL
ServiceNow
Communication skills

Full Job Description

Overview:

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.

ABOUT THE ROLE & TEAM:

At SITA, we are seeking a motivated Customer Success Manager to join our team. You will be the primary liaison for airline and government customers, ensuring system reliability, driving value realisation, and maintaining security compliance. This role requires an Australian citizen with proven airline-industry experience and a background in government-sector engagements.

WHAT YOU WILL DO:

System Support and Maintenance
Respond to and resolve support requests in a timely manner
Monitor system performance and availability
Coordinate with development and infrastructure teams to implement fixes and enhancements
Vulnerability Scanning Management
Schedule, execute and oversee regular vulnerability scans
Analyse scan reports and document findings
Prioritise, track, and verify remediation activities with internal and external teams

Reporting and Analysis

Produce weekly, monthly, and ad-hoc performance and security reports
Present insights to stakeholders, highlighting trends and risk areas
Recommend process improvements to enhance system stability and security

On-Call Duties

Participate in a rotating on-call roster outside standard business hours
Triage incidents, coordinate escalation and ensure prompt resolution
Maintain accurate incident logs and conduct post-incident reviews

Customer Engagement

Build and maintain strong relationships with government and airline clients
Conduct regular check-ins to assess satisfaction and identify opportunities for upsell
Develop customer success plans to maximise adoption and ROI

Qualifications:

EXPERIENCE:

Australian citizenship (mandatory)
Minimum of 3 years’ experience in a customer-facing role within the airline industry
Demonstrated experience working with government customers and adhering to their procurement and security frameworks
Solid technical aptitude, including hands-on experience with vulnerability scanning tools (e.g. Nessus, Qualys)
Excellent verbal and written communication skills, with the ability to simplify complex technical concepts
Strong problem-solving skills and the ability to work under pressure
Certifications such as CISSP, CISM or ISO 27001 Lead Implementer
Familiarity with ITIL practices and incident management processes
Experience with service-desk platforms (e.g. ServiceNow, Jira Service Management)
Background in reporting tools (e.g. Power BI)

WHAT WE OFFER:

SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Work Flexibility: Work from home up to 2 days/week (depending on your Team's needs).You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

Employee Wellbeing: Employee Assistance Program (EAP) provided by SITA is a yearly free service for practical advice in any part of your life.

Professional Development: Unleash your potential with our training offers via Coursera!

Flex-location: Benefit for 30 working days from anywhere around the world each year!

Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

Apply Now

Refine Your Search

senior client service representative jobs in sydney, nsw

Senior Client Service Representative

Talent Acquisition & Onboarding Specialist - Sydney, Australia

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Senior Technical Support Representative

Engagement Director

Senior Sales Representative

Senior Sales Representative, Sydney

Sr. Workplace Experience & Operations Coordinator

Principal, APAC Partner Enablement

Sales and Marketing Manager

Engagement Lead - AU & NZ

Account Director - Sydney, Australia

Technical Implementation Project Manager

Regulatory Compliance Lead - Australia & Singapore

Senior Sales Representative

Senior Compliance Manager

Senior Counsel

Senior Business Development Representative

Data Center, Area General Manager -Pacific

Business Development Executive

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