In-Demand director of process improvement Jobs in sydney nsw

Director, Process Optimisation
Westpac Group —Sydney NSW
- Full-time
2d
TPB Director - EL 2
Australian Taxation Office —Parramatta NSW
- $155,911 - $185,713 a year
3d
Director of Insider
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Guest services
- Employee assistance program
Senior Director, Global Professional Services Operations & Strategy
Genesys —Sydney NSW
- Full-time
- Master's degree
- Bachelor's degree
- Business Administration
Senior Coordinator Operations
Department of Customer Service —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Cleaning
1d
Executive Officer
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Leadership
- Employee assistance program
- Gym membership
8d
Senior Policy & Project Officer
NSW Health —St Leonards NSW
- $129,464 - $142,665 a year
- Communication skills
8d
NSLHD Quality and Safety Officer, NSW Voluntary Assisted Dying Support Service (NVSS)
Northern Sydney Local Health District —Sydney NSW
- $57.62 - $67.98 an hour
- Part-time
5d
Account Director
IQVIA —North Sydney NSW
- Full-time
- Bachelor's degree
- Communication skills
2d
Head of Operations, AFC
Hawk-Eye Innovations (HEI) —Sydney NSW
- $80,000 - $120,000 a year
- Full-time
- Remote
- Budgeting
Senior Director, Service and Repair Delivery - APAC
Medtronic —Sydney NSW
- Full-time
9d
Head Of Stakeholder Servicing
Sports Travel & Hospitality Group (STH) —Sydney NSW
- Full-time
- Management
- Leadership
Senior Manager Planning & Scheduling
Sydney Metro —Sydney NSW
- Full-time
10d
People & Culture Coordinator
Newington College —Stanmore NSW
- Full-time
- Management
- Administrative experience
- Working with children
People & Operations Lead
ADAPT Ventures —Sydney NSW
- Recruiting
Senior Director, Commissioning
AirTrunk —North Sydney NSW
- Construction
- Communication skills
1d
Senior Manager, Projects
NSW Trustee and Guardian —Sydney NSW
- $149,739 - $173,174 a year
- Temporary
- No degree
- Parental leave
- Employee assistance program
12d
Processes & Listings Coordinator
Business & Franchise Brokers Pty Ltd —Neutral Bay NSW
- $80,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Business Administration
Quick Apply
Manager, Executive Operations and Support
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- No degree
6d
Associate Director, Remediation
Optus —Sydney NSW
- Management
- Customer service
- Leadership
- Parental leave
1d

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Director, Process Optimisation

Westpac Group -
Sydney NSW

Apply Now

Job Details

Full-time
2 days ago

Full Job Description

Create your best future and join Westpac as a Director, Process Optimisation.

Sydney or Melbourne location

What’s the role?
This full time role is based in Sydney on Warrane, Gadigal Country, with flexible working arrangements. As Director, Process Optimisation, you’ll shape and deliver improvements across priority customer journeys, reducing friction and lifting customer experience in ways people can feel straight away. You’ll run end to end process reviews, pinpoint what’s causing pain points, and lead the work that removes them.

You’ll sit at the centre of the action, connecting journey squads with enterprise stakeholders so priorities stay aligned and delivery stays focused. You’ll influence senior stakeholders to support journey outcomes and policy shifts, and you’ll provide clear updates on progress, risks, and results.

You’ll use data and insight to spot opportunities for self service and smarter ways of working, and you’ll define and track measures that show genuine impact, like Time to Cash, First Time Right, and NPS. You’ll also drive simplification, automation, and digitisation, enabling straight through processing where it makes sense and reducing operational effort through better process design and technology enablement.

What do I need?

Experience delivering end to end process improvements across complex environments
Confidence influencing senior stakeholders and driving alignment across multiple teams
Strong data and analytics capability to identify pain points and measure impact
Experience with digitisation and automation initiatives that improve customer and employee outcomes
A track record of leading workstreams to deliver tangible outcomes, not just recommendations

Why join us?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Special offers on banking products and discounts from top brands, including generous employee only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help you grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives

Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone, no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, sustainability and flexibility’ section.

Apply Now

Refine Your Search

director of process improvement jobs in sydney nsw

Director, Process Optimisation

TPB Director - EL 2

Director of Insider

Senior Director, Global Professional Services Operations & Strategy

Senior Coordinator Operations

Executive Officer

Senior Policy & Project Officer

NSLHD Quality and Safety Officer, NSW Voluntary Assisted Dying Support Service (NVSS)

Account Director

Head of Operations, AFC

Senior Director, Service and Repair Delivery - APAC

Head Of Stakeholder Servicing

Senior Manager Planning & Scheduling

People & Culture Coordinator

People & Operations Lead

Senior Director, Commissioning

Senior Manager, Projects

Processes & Listings Coordinator

Manager, Executive Operations and Support

Associate Director, Remediation

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