In-Demand guest relation Jobs in sydney, nsw

Director of Guest Experience (Director of Insider)
Marriott International, Inc —Sydney NSW
- Full-time
- Employee assistance program
1d
Guest Relations Executive
CBRE —Sydney NSW
- Full-time
- Office
- Front desk
- AI
- Annual leave
1d
Front of House Manager
Crystalbrook Collection —Sydney NSW
- From $7,000 a month
- Full-time
- Hospitality
- In-person
- Relocation assistance
- Health insurance
Quick Apply
Rooms Controller
Marriott International, Inc —Sydney NSW
- Full-time
- Communication skills
- Employee assistance program
People and Culture Executive
SOFITEL —Sydney NSW
- Full-time
Quick Apply
11d
Corporate Front of House
CBRE —Sydney NSW
- Full-time
- Office
- In-person
- AI
Lounge Attendant
Plaza Premium Lounge —Mascot NSW
- $25.85 an hour
- Part-time
- Hospitality
- Customer service
- In-person
Quick Apply
Reception & Concierge
Troys Hospitality —Sydney NSW
- Customer service
- Hotel experience
Reservations Sales Specialist
Operations —Sydney NSW
- Hospitality
- Sales
- Customer service
- Employee assistance program
Permanent Full-time Entry Level CS/ Receptionist (38 hours, 5-day work, no weekends)
Compass Offices —Sydney NSW
- From $49,500 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick Apply
11d
Workplace Relations Investigations Manager
Crown Resorts —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Employee discount
5d
People and Culture Advisor
AccorHotel —Sydney NSW
- Full-time
- Conflict management
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Group Reservations Specialist
Operations —Sydney NSW
- Hospitality
- Sales
- Customer service
- Employee assistance program
Program Assistant NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Marketing Executive - Emirates Wolgan Valley, A Ritz-Carlton Lodge
Marriott International, Inc —Sydney NSW
- Full-time
- Hospitality
- Management
- Marketing
Investor Relations and Sustainability Coordinator
Ingenia Communities —Sydney NSW
- Microsoft Office
- Parental leave
Restaurant Manager | Bopp & Tone | Sydney
Applejack —Sydney NSW
- $80,000 - $110,000 a year
- Overtime
- Customer service
- Restaurant experience
Quick Apply
12d
Hospitality Coordinator
Zurich Insurance —North Sydney NSW
- Hybrid work
- Hospitality
- Customer service
- Administrative experience
- Parental leave
9d
Program Assistant, Academic and Administration - NYU Sydney
New York University —Sydney NSW
- Full-time
- Writing skills
- Administrative experience
- Bachelor's degree
Spa Attendant
Jobstar Pty LTD —Sydney NSW
- Full-time
- Hospitality
- Education
- First Aid Certification
- Employee assistance program

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Director of Guest Experience (Director of Insider)

Marriott International, Inc -
Sydney NSW

Apply Now

Job Details

Full-time
1 day ago

Benefits

Employee assistance program

Full Job Description

Additional Information
Job Number26068193
Job CategoryRooms & Guest Services Operations
Location31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management

AUTHENTICALLY YOU

Explore a bold new career path at W Hotels, where your natural talent is celebrated, and your individuality fuels our culture. W’s work environment is crafted to spark imagination, ignite curiosity, and bring the iconic W experience to life for our guests.

CURATING ORIGINALITY TAKES TALENT

W Sydney is now casting for a Director of Insider to assist in leading our Rooms Division operations. In this role, you are the ultimate connector and curator of the guest experience, delivering elevated, personalized service from pre-arrival to post-departure. With full ownership of the guest experience/relations function, you oversee all property operations ensuring the highest level of hospitality and service are provided. You analyze service trends, resolve complex issues, and drive continuous improvement to enhance guest satisfaction, loyalty, and revenue. You foster strong interdepartmental alignment to ensure each guest’s journey is cohesive, highly personalized, and memorable.

CORE WORK ACTIVITIES

Guest Experience & Service Delivery

Leads all aspects of guest relations and service delivery, ensuring consistency, quality, and alignment with brand standards.
Acts as a role model for exceptional service behaviors, demonstrating professionalism, integrity, and a Whatever/Whenever mindset.
Maintains deep operational knowledge of all team functions and steps in as needed to support seamless execution.

Operational Execution

Owns the end-to-end guest journey from pre-arrival planning to post-departure follow-up, with a strong emphasis on personalized, anticipatory service.
Maintains constant awareness of VIP arrivals, house count, in-house groups, and special requests to proactively tailor guest experiences.
Engages actively with guests throughout the property to build rapport, identify opportunities for personalization, and capture real-time feedback. Organizes guest recognition events when appropriate to further drive loyalty.

Strategy & Continuous Improvement

Develops strategic goals and action plans that continuously elevate the guest experience and overall satisfaction.
Reviews guest satisfaction data and feedback systems to drive continuous improvement and celebrate service wins.
Creates and executes seasonal or trend-aligned action plans aimed at boosting Guest Satisfaction Scores (GSS) and social media ratings across various key platforms.

Leadership & Team Development

Inspires and guides the team, fostering a culture of service excellence, accountability, and empowerment.
Recruits, develops, and retains a high-performing team aligned with the brand’s service vision and guest expectations.
Creates a collaborative, energetic team environment focused on creativity, ownership, and pride in the guest journey.

BENEFITS

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognized training programs by Marriott International
Discounts on food & beverage across all our hotels
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
Great Place to Work program as part of our commitment to creating an exceptional workplace experience for all Talent

MI RECOGNITION

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

MI CAREERS SOCIAL MEDIA ACCOUNTS

Chat, engage and follow us on social media. | Facebook | Twitter | LinkedIn | Instagram

CTA TO LEARN MORE

Visit whotels.com/careers to learn more about our workplace culture and career opportunities.

DIVERSITY AND INCLUSION STATEMENT

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Apply Now

Refine Your Search

guest relation jobs in sydney, nsw

Director of Guest Experience (Director of Insider)

Guest Relations Executive

Front of House Manager

Rooms Controller

People and Culture Executive

Corporate Front of House

Lounge Attendant

Reception & Concierge

Reservations Sales Specialist

Permanent Full-time Entry Level CS/ Receptionist (38 hours, 5-day work, no weekends)

Workplace Relations Investigations Manager

People and Culture Advisor

Group Reservations Specialist

Program Assistant NYU Sydney

Marketing Executive - Emirates Wolgan Valley, A Ritz-Carlton Lodge

Investor Relations and Sustainability Coordinator

Restaurant Manager | Bopp & Tone | Sydney

Hospitality Coordinator

Program Assistant, Academic and Administration - NYU Sydney

Spa Attendant

I want to receive the latest job alert for guest relation in sydney, nsw

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