In-Demand help desk it no experience Jobs in melbourne vic

ICT Support Technician
TechInnovate Pty Ltd —Williamstown North VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Administrative experience
- SharePoint
- Professional development assistance
Quick Apply
9d
IT Technical Support Officer
Murdoch Childrens Research Institute —Parkville VIC
- $74,618 - $79,681 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
7d
Service Desk Analyst
Fujitsu —Melbourne VIC
- Hybrid work
- Software troubleshooting
- Customer service
- Communication skills
IT Support Administrator - 0.5 FTE
FrankieOne —Melbourne VIC
- Part-time
- Hybrid work
- Management
- Sales
- Administrative experience
IT Support/System Engineer
Johns Lyng Group —Melbourne VIC
- Urgently hiring
- Azure
- Customer service
- Administrative experience
- Free parking
5d
Application System Support Consultant (18month contract)
Miele —Hawthorn East VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
8d
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
IT Infrastructure Architect - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Computer Science
- AWS
- Employee assistance program
Technology Enablement & Service Delivery Lead
Glen Eira City Council —Caulfield VIC
- $109,000 - $123,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Paid training
- Gym membership
12d
Level 2 Service Desk Engineer
EFEX —Melbourne VIC
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick Apply
Senior IT Systems Engineer
Stile Education —Melbourne VIC
- On call
- Azure
- Management
- Customer service
8d
Employment Consultant
APM Employment Services —Flemington VIC
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Commerical Finance Analyst - Hybrid
ACM Parts —Somerton VIC
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Finance
- Referral program
8d
Night Manager
TFE Hotels —Melbourne VIC
- From $76,652.99 a year
- Full-time
- Microsoft Office
- First Aid Certification
Release Manager
Leidos —Melbourne VIC
- Full-time
- Management
- Analysis skills
- Communication skills
- Annual leave
IEA Employment Consultant - Footscray
APM Employment Services —Footscray VIC
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
Senior IT Engineer, LRC
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- AWS
IEA Employment Consultant - Epping
APM Employment Services —Epping VIC
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Mobile Senior Lending Manager
Westpac —Melbourne VIC
- Full-time
- Sales
- Business development
- Time management

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help desk it no experience jobs near melbourne vic

ICT Support Technician

TechInnovate Pty Ltd
Williamstown North VIC

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
9 days ago

Benefits

Employee mentoring program
Professional development assistance

Qualifications

Management
Technical support
Administrative experience
DHCP
Driver Licence
IT support
DNS
SharePoint
Cybersecurity
Communication skills
VPN

Full Job Description

JOB TITLE: ICT Support Technician

WORK TYPE: Full Time

About us

TechInnovate is a Managed Service Provider specialising in cybersecurity, Microsoft 365, and solution architecture for Australian SMBs. We run a tight, technically strong team and pride ourselves on doing MSP work properly - clean documentation, mature processes, and clients who actually trust us. We're growing, and we're looking for an ICT Support Technician to join the service delivery team.

The role

You'll be the first point of contact for client support requests, operating in a helpdesk environment and handling inquiries via phone, email, and our ticketing system. You'll determine the software and hardware requirements needed to diagnose and resolve user issues, escalate cleanly to senior engineers when needed, and build out your skills across Microsoft 365, endpoint management, networking, and security tooling.

This isn't a script-reading help desk. We expect technicians to think, troubleshoot properly, and document their work so the next person doesn't have to start from scratch.

What you'll do

Respond to client inquiries about software and hardware problems via phone, email, and our ticketing system, working in a helpdesk/call-centre style environment
Determine software and hardware requirements to provide solutions to user issues
Install, download, configure, and update software on user devices, and ensure efficient use of applications and equipment
Adapt and configure existing applications and programs to meet client business requirements
Administer Microsoft 365 tenants - user lifecycle, mailbox config, Teams, SharePoint, licensing
Manage Windows and macOS endpoints through MDM and respond to security alerts
Implement and support business computer networks, including firewalls, switches, and Wi-Fi
Repair and replace peripheral equipment such as laptops, monitors, printers, docking stations, and network devices
Assist with designing and maintaining client-facing websites and web services
Document client environments and resolutions clearly in our knowledge base
Contribute to onboarding new clients and small project work as you grow into it

About you

1-3 years in an MSP or internal IT support role
Solid hands-on experience with Microsoft 365 administration
Comfortable troubleshooting Windows 10/11, basic macOS, and common business applications
Familiarity with Active Directory / Entra ID, MDM platforms, and endpoint security tools
Networking fundamentals - DNS, DHCP, VPN, basic firewall rules
Clear written and verbal communication - you can explain technical issues to non-technical users
Australian working rights, full driver's licence, and own reliable transport
Police check (or willingness to obtain)

Nice to have

Microsoft certifications (MS-900, AZ-900, MS-102, or similar)
Exposure to enterprise endpoint security, firewall, and PSA platforms
Scripting basics (PowerShell)
Essential Eight or ISO 27001 awareness

What we offer

$75,000 - $85,000 + super, based on experience
A clear pathway into Level 2 / engineering / cybersecurity specialisation
Training budget and time to study certifications
Small, capable team with no corporate fluff

To apply

If you're interested in this role or know of someone that may be, please click 'Apply Now'

Job Types: Full-time, Permanent

Pay: $75,000.00 – $85,000.00 per year

Benefits:

Employee mentoring program
Professional development assistance

Application Question(s):

Are you an Australian / New Zealand Citizen or a Permanent Resident? If not, what visa you currently hold.
Do you have a valid driver's license and access to a reliable vehicle for work-related travel?
What is your salary package expectation?

Experience:

Technical support: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk it no experience jobs in melbourne vic

ICT Support Technician

IT Technical Support Officer

Service Desk Analyst

IT Support Administrator - 0.5 FTE

IT Support/System Engineer

Application System Support Consultant (18month contract)

Test Lead - Employment Information Kit

IT Infrastructure Architect - Employment Information Kit

Technology Enablement & Service Delivery Lead

Level 2 Service Desk Engineer

Senior IT Systems Engineer

Employment Consultant

Commerical Finance Analyst - Hybrid

Night Manager

Release Manager

IEA Employment Consultant - Footscray

Senior IT Engineer, LRC

IEA Employment Consultant - Epping

System Analyst Lead - Employment Information Kit

Mobile Senior Lending Manager

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