Applications Close: 16/07/2026 11:45 PM
Occupation: Administration/Support Service, Customer Service/Call Centre, Business Support, Registry
Location: Canberra Metropolitan, Sydney Metropolitan, Brisbane Metropolitan, Adelaide Metropolitan, Hobart Metropolitan, Melbourne Metropolitan, Perth Metropolitan, Darwin Metropolitan
Work Type: Ongoing - Full Time, Non-ongoing - Full Time
Do you thrive on making a difference every day?
Our Pathway Support and User Services teams are seeking motivated and driven people with a passion for delivering high quality client service in a dynamic tribunal environment.
In these front-facing service roles, you will support applicants and other parties to access the Tribunal and its services, and to understand and navigate the review process. These fulfilling roles involve managing meaningful casework that helps progress cases through the review process to finalisation.
We expect to have a number of full-time ongoing and/or non-ongoing (up to 12 months duration) Tribunal Officer roles available, which may be located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth or Sydney. The roles will be hybrid, with onsite attendance determined by the operational requirements of each section.
Remuneration: The annual salary range for the position is APS4 - $79,501 - $86,318 p.a., plus a generous employer superannuation contribution of 15.4%.
About the opportunity:
Working under the direction of a Team Leader and as part of a geographically dispersed team, Tribunal Officers may operate across one or more jurisdictions, depending on operational needs, undertaking functions such as case management support, case analysis, user engagement through various channels, administrative support to users, staff, and members, and quality assurance and training activities for continuous improvement.
You can find information about our jurisdictional areas here, Structure | Administrative Review Tribunal
Pathway Support
The Pathway Support section sits under the Case Management Branch. This section manages cases across all jurisdictional areas of the Tribunal. Pathway Support teams provide administrative support for case management activities, including communicating with parties, preparing files for case event before Registrars, managing summons and finalising cases resolved during the case management phase.
User Services
The User Services section sit under the User Access and Member Services Branch. This section provides first point‑of‑contact support to Tribunal users. This includes managing email, mail and telephone enquiries and responding to in‑person enquiries at registry counters. User Services also supports a high volume of daily hearings, providing assistance to members and parties, across multiple formats including in-person in physical hearing rooms, virtual platforms and via telephone.
Decisions about section placements will be made following interview for candidates who progress to an offer.
About you:
We’re looking for proactive, detail-focused team players who are passionate about client service and driven to continuously improve the way work gets done. You’ll bring sound judgement, a willingness to learn and support colleagues, and the ability to research and apply policies to support effective case outcomes.
If you are organised and highly motivated, can manage competing priorities, communicate clearly with a wide range of people and deliver quality work in a fast-paced environment, we want to hear from you.
Qualifications / Experience
Desirable:
- Tertiary qualifications in a field of study that might demonstrate some or all of the required capabilities OR relevant experience in a similar work environment OR subject-matter expertise related to one or more of the Tribunal jurisdictions.
Eligibility
- Required to undertake an Australian Federal Police Check
More information about this position, the scope of the role, duties and required capabilities and experience, is contained within the Position Description, which is linked below and available on our Career Opportunities page.
About the Tribunal:
The Tribunal plays a crucial role in the Australian legal landscape, providing a process for individuals and organisations to seek an independent review of decisions made under a wide range of Commonwealth laws.
We believe in providing our employees with a work environment that is supportive and rewarding. Our culture is one that welcomes all and we embrace flexibility and diversity. We believe our people are our most valuable asset and we work to support the skills, knowledge and capability of our staff.
You can learn more about the Tribunal on our website, About us | Administrative Review Tribunal
What we offer:
We believe the little extras can make a big difference in supporting your success and some of our great incentives include:
- flexible working options, including flexitime and remote working to support you with your commitments outside of work.
- access to holistic health and wellbeing programs including Fitness Passport which provides discount to 350+ gyms, free annual influenza vaccinations and free eye tests
- generous leave allowances including Christmas to New Year office closure with no deduction from your leave balance
Read our Enterprise Agreement for more information about our terms and conditions of employment.
How to apply:
To be considered, all applications must be submitted online via the Career Opportunities page. Please click on the job title you are applying for, click apply at the top of the page and follow the instructions on the online application.
Please submit a CV (of no more than 4 pages) and cover letter (of no more than 2 pages) addressing how your experience matches the capabilities and experience of role, referring to the position description.
Applications close: Thursday 16 July 2026 at 11:45pm AEST
Should you wish to discuss this position, please contact:
Name: Shivanthi Herath
Title: Team Leader
Tel: 07 3052 3242
Email: [email protected]
Please contact the Talent team on (02) 9276 5443 or [email protected] should you require assistance with accessing our website or with lodging your application.
The use of AI in Recruitment
Please ensure you have read the Australian Public Service Commission Principles for candidates use of AI in recruitment and understand your obligations.
Merit Pool Acknowledgement
A merit pool may be created to fill similar vacancies within the next 18 months. Suitable candidates in this merit pool may be contacted for roles at the Tribunal, or the broader APS.
Our commitment to inclusion and diversity
The Administrative Review Tribunal is an Equal Opportunities employer committed to providing an inclusive workplace that embraces diversity and inclusion for all employees. We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds, all genders, LGBTQIA+ community and mature age people. If you have any support or access requirements, we encourage you to advise us if invited to interview.
RecruitAbility Scheme
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
We are a Circle Back Initiative Employer and commit to responding to every applicant.
NO AGENCIES PLEASE
Attachments:
- ART PD APS4 Tribunal Officer.pdf
