Job Title: Breakfast Team Leader
Breakfast Team Leader – Position Overview
The Breakfast Team Leader plays a pivotal role in delivering exceptional guest experiences during breakfast service. You will lead and support the breakfast team to ensure smooth operations, high service standards, and a welcoming atmosphere in the restaurant, bar, or any breakfast-related outlets. This role requires overseeing team performance, coordinating service flow, and ensuring that every guest enjoys a memorable start to their day.
Key Accountabilities
- Lead and Supervise the Team: Guide, motivate, and support breakfast staff to ensure efficient and high-quality service.
- Greet and Seat Guests: Warmly welcome guests, assist with seating arrangements, and provide menus.
- Take Orders and Serve Food & Beverages: Accurately take orders, communicate special requests, and ensure timely delivery of food and drinks.
- Maintain Service Standards: Monitor service quality, presentation, and cleanliness to meet brand expectations.
- Check on Guests: Regularly engage with guests to ensure satisfaction and promptly address any concerns.
- Coordinate Operations: Oversee daily breakfast operations, including team rosters, station setup, and inventory management.
- Training and Development: Support ongoing training of team members to maintain consistent service standards.
Key Performance Indicators
- Accurate task completion
- Customer feedback
- Achieving team targets
Skills & Experience
These are the desired skills and experience for this role:
- Previous experience in a similar role.
- Proven knowledge of food and beverage items, including wine and cocktails (training will be provided).
- Must be able to stand for extended periods and lift heavy items.
Behavioural Capabilities
- Collaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration.
- Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.
- Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
- Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.
- Adaptability: Adapts well to ambiguity, change, and diverse cultures; finds positive opportunities in these circumstances.
- Delivering Results: Sets objectives that align with team and organisational goals; develops plans, commits to timelines, and uses time effectively; anticipates, allocates, and monitors resources to deliver work requirements; documents job information.
