- Location: Collingwood, VIC (No work from home options)
- Work Type: Full-Time (1.0 EFT)
- Sector: Healthcare / Allied Health / Mental Health & Eating Disorders
- Reports To: Practice and Financial Manager
About Eat Love Live
At Eat Love Live, we provide client-centered, and inclusive care for individuals navigating disordered eating and mental health concerns. We pride ourselves on creating a safe space where clients are empowered as the experts of their own health journeys. Our administrative team plays a vital role in this ecosystem, providing the essential "soft landing" our clients need when they first reach out for support.
The Role
We are seeking a warm, grounded, and highly efficient Practice Receptionist to join our Collingwood team.
This isn't just a standard data-entry job. You are the face and voice of our practice. You will balance genuine empathy for clients facing complex vulnerabilities with the firm professional boundaries required to keep front-of-house operations running seamlessly. If you are someone who thrives in a fast-paced environment, loves optimizing calendars, and can effortlessly pivot from a compassionate client interaction to precise medical billing, we want to hear from you.
This role is suited to experienced administration personnel who are self motivated, able work independently, transition rapidly between tasks, and show initiative. The practice receptionist is often the only member of the administrative team in the office with support from the Practice Manager and Clinical Director who may be working remotely.
Key Responsibilities
- Front of House & Client Experience: Greet clients warmly, manage the physical clinic environment, and provide a calm, welcoming atmosphere.
- Intake & Triage Management: Masterfully handle phone, email, and website inquiries. Process new referrals (including GP plans), and execute comprehensive initial client setups with high attention to detail.
- Diary & Capacity Optimization: Proactively manage clinician calendars, coordinate Telehealth vs. Face-to-Face appointments, manage waitlists, and strictly execute late cancellation/DNA protocols.
- Financial Operations Support: Execute accurate face-to-face and remote client billing using Cliniko and Tyro/HICAPS, handle Medicare/PHI claims, and assist with fundamental NDIS intake flags.
What We Are Looking For
- Boundaried Care: You have experience or a strong comfort level working within trauma-informed spaces. You can hold a compassionate space for clients in distress without stepping into a counseling or caretaking role.
- Succinct & Warm Communication: Your communication style is clear, welcoming, and actionable. You know how to give clients direct instructions while remaining approachable.
- Technical Savvy: High proficiency with Cliniko (or similar medical practice management software) and Tyro/HICAPS merchant terminals is essential.
- Google Workspace Pro: Strong skills utilizing Google Docs, Sheets, Drive, and Gmail to manage shared team trackers and workflows.
- Administrative Excellence: Exceptional attention to detail, strong time-management skills, and an absolute commitment to healthcare privacy and confidentiality.
Why Join Us?
- A supportive, values-driven team environment where your work truly matters.
- Direct mentorship and support from our Practice and Financial Manager and Clinical Director.
How to Apply
If you are a values-aligned administrative professional looking to make a meaningful impact, we would love to meet you.
Please submit your Resume along with a Cover Letter detailing your applicable experience and why you are drawn to working at Eat Love Live, directly to our Clinical Director Josephine Money . [email protected] Do Not apply via Indeed.
Eat Love Live is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and clients.
Pay: $55,000.00 – $75,000.00 per year
Work Location: In person
