Kismet Healthcare is a newly established Australian healthtech company launched in 2023 that focuses on digital healthcare ecosystems, disability services, and aged care management solutions. The company helps simplify healthcare coordination and NDIS support through technology platforms.
A Care Platform Coordinator manages the day-to-day operations of a digital healthcare platform that connects patients, carers, healthcare providers, and support coordinators. At a company like Kismet Healthcare, the role ensures that users can efficiently access healthcare services, manage referrals, schedule appointments, maintain accurate records, and resolve platform-related issues. The coordinator serves as the primary link between clinical teams, customers, and technical support, ensuring a seamless digital care experience while maintaining compliance with healthcare regulations and data privacy standards. The role also supports platform adoption, monitors service performance, and identifies opportunities to improve operational efficiency and user satisfaction.
Key Responsibilities
- Coordinate the daily operations of the digital care platform.
- Assist patients, carers, and healthcare providers with platform onboarding and account management.
- Monitor referrals, appointments, and care service requests to ensure timely completion.
- Provide first-line support for platform-related inquiries and technical issues.
- Work with product, engineering, and customer support teams to resolve system issues.
- Maintain accurate user records and healthcare documentation within the platform.
- Ensure compliance with healthcare regulations, privacy laws, and data security policies.
- Monitor platform performance and prepare operational reports and dashboards.
- Identify workflow improvements to enhance service delivery and user experience.
- Support testing and rollout of new platform features and software updates.
- Train users on platform functionality and best practices.
- Collaborate with healthcare providers, support coordinators, and external partners to ensure efficient care coordination
Pay: From $8,500.00 per month
Benefits:
- Childcare assistance
- Company car
- Dental insurance
- Health insurance
- Life insurance
- Parental leave
- Professional development assistance
- Profit sharing
- Relocation assistance
- Vision insurance
Work Location: In person
